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Comment by ac29

2 days ago

They are talking about automating the serving process, not the cooking process.

Specifically, you can read about Automats, which were basically early vending machines: https://en.wikipedia.org/wiki/Automat

I don’t understand how this could materially reduce costs compared to current restaurants where you order on the screen and pick up your tray at the counter when your name/number is called.

  • They dont. Theyre equivalent to those on screen menus that have been around since ~2015.

    The point is that the automation of the customer service part of restaurants existed before and disappeared for ~60 years.