Comment by 2muchcoffeeman
8 months ago
Did they fuck up? I think they either want a reasonable revenue stream from users or they don’t want the overhead of maintaining those users.
From a Slack perspective, it seems reasonable.
8 months ago
Did they fuck up? I think they either want a reasonable revenue stream from users or they don’t want the overhead of maintaining those users.
From a Slack perspective, it seems reasonable.
Yes, they fucked up -- not by charging more, but by saying "pay us 10x your annual rate within 1 week or we destroy all your data", with no notice.
Knowing that they would consider treating ANY customer that way means no other customer should use their services.
> "pay us 10x your annual rate within 1 week or we destroy all your data", with no notice
no notice? it is clearly one week notice
How have so many commenters missed this point?
Are they actually treating their bigger customers this way? Anyone with an account manager is probably fine. Anyone that will potentially be a big customer is getting wined and dined when closing deals.
So who is being affected? The lowest tier customers? From their short term perspective I think they’ve just shed all the “low value” customers almost over night.
And I’m sure orgs with enough spend can negotiate a bit.
I’m not saying I would use slack or that they are good. Just that I think they thought about this.
I will never create a new slack workspace unless forced to. Unless this non-profit is costing them more than what they were paying, I doubt this move made any business sense. And if it cost them more than 5000$ a year to support these users, there's either more to the story or Slack as a company has been heavily overvalued.