Comment by sandworm101
8 months ago
Nah, this was one of those evil customer service reps who will do anything to make thier employer look bad. No corporation would ever leverage data custody to extract a quick balloon paymemt. Devilish customer service reps reading from false scripts are the real problem.
Can customer service reps take such big decisions on their own without some kind of oversight from the seniors?
"Salesforce CEO Marc Benioff says his company has cut 4,000 customer service jobs as AI steps in: ‘I need less heads’"
https://fortune.com/2025/09/02/salesforce-ceo-billionaire-ma...