Comment by quickthrowman
8 months ago
It wasn’t a mistake, your sales incentives led to this behavior and you got caught off guard by the negative publicity.
Here’s exactly what happened: A human account manager had to meet their 3rd quarter sales goal and sent the demand for more money. It’s less than two weeks from the end of the quarter, do you really think nobody on HN is in sales and also facing the same pressure?
This is such a transparent lie that I’m surprised you took the time to post it.
It isn't two weeks until end of quarter. Like many businesses, Salesforce's fiscal calendar runs Feb 1 to Jan 31. Slack's did, too, before the acquisition. Q3 ends on Oct 31.
The time to complete the paperwork on a $200k/yr deal is longer than 2 weeks. Especially if the customer is expected to fork over 4000% more than what they were paying.
B2B procurement in this range can take anywhere from a few days to a year, but I'm not sure what that has to do with the very specific and demonstrably false claim I was responding to.
Fair, it’s 6 weeks until the end of the quarter.
There’s still a human account manager involved, it wasn’t an automated billing error.
Exactly — anyone who has worked in sales for a New York minute knows that any six figures deal will have a human account manager assigned to it.