Comment by MichaelZuo

Someone, or a group of someones, has to be responsible for sending a threat to close down a customers account. (assuming the customer is in fact acting in good faith, honourable, and so on)

Wether that’s giving a serious punishment to one oversealous employee, or a light reprimand to everyone in a department, there has to be some action taken to regain credibility. (along with proof that such action was taken)