Comment by DiggyJohnson
4 months ago
That is a bit inconvenient but replacing a faulty device is an example of excellent customer service
4 months ago
That is a bit inconvenient but replacing a faulty device is an example of excellent customer service
that's minimal, not excellent
In a land of below-minimal customer support, minimal customer support becomes excellent.
Also, calling them is an exception path. If you take it into the store, they’re more likely to try fixing it first (often same day).
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