Comment by sharts
3 months ago
If customers just start bugging Microsoft devs directly as though they are customer support (which…technically they should be since they built the product) then maybe productivity would grind to a halt. When all the MBAs running the show start seeing all their JIRA dashboards full bad news then perhaps they’ll think twice?
Heck if the McDonald’s CEO and family were required by law to eat their own McDonald’s product for 80%+ of daily caloric/macro intake, then we would probably see things change quickly.
Companies that can’t run at a particular scale should definitely not be enabled to do so. But sadly, we seem to not hold them accountable, directly.
Building a product doesn't magically change your role. Devs are not customer support.
What you're saying is basically that the ability to do a task means you technically should do that task. I can definitely mop, but that doesn't make me a janitor, not even technically.
Worse, a software dev may have no experience with IT-style troubleshooting. I've seen this first-hand. And there's no telling what assumptions they might make about how much users do or do not know when offering advice.
>>>Heck if the McDonald’s CEO and family were required by law to eat their own McDonald’s product for 80%+ of daily caloric/macro intake, then we would probably see things change quickly.
Hamurabbi's code: An architect, or equivalent next of kin, was put to death , if the building he had built killed the owner, or a kin of the owner.