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Comment by epistasis

3 months ago

In a land of below-minimal customer support, minimal customer support becomes excellent.

2 comments

epistasis

Reply

hedora  3 months ago

Also, calling them is an exception path. If you take it into the store, they’re more likely to try fixing it first (often same day).

  • alsetmusic  3 months ago

    When you ship them a computer, that also gets repaired. They may replace enough components that it’s essentially new, but it’s a repair.

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