Comment by commandersaki

They should be required to provide human customer service, with some sort of legal liability to ensure their products perform as advertised, without an end-user having to spend tens or hundreds of hours chasing down a solution, spending thousands of dollars on a lawyer, and all the rest of the hassle.

Apple (which you mention earlier) do. I've used their live support at any time of the day to solve issues whether it be a software glitch or having trouble using something I just purchased. The only company that comes close to this level of streamlined, anytime support, is American Express.