Comment by michaelcampbell

I talked to some Heroku reps at a local tech conference a year or so ago; it was clear that they were instructed to not have any personal opinions of the shredding of the free tier, but they did admit in a roundabout way that it lost them a lot of customers - some they were glad to get rid of as they were gaming the goodwill and costing Heroku lots of money, but weren't sure if it was a good long term idea or not.