Comment by invader

So Micro$oft is a customer-oriented company now? Haven't heard such a good joke in a while.

Microsoft, being a monopoly, hardly cares about customers, especially about closing some imaginary "gaps". What they care about is preserving their dominant or monopoly position wherever they can, since in the last 25+ years, they lost so badly so many times, they shifted from "owning" the whole industry to being a monopoly in particular segments. They are basically repeating the path of IBM from being the industry to being irrelevant and struggling desperately to stop that inevitable process.

If Microsoft had listened to its customers, it would never have neglected and killed Skype, it would have continued to support XNA, so adored by the indie game devs, it would never have closed Arkane Austin and Ghostwire studios, it would have never preinstalled spyware with every single Windows installation... But Microsoft hardly cares.