Comment by nappy-doo

1 month ago

I beg to differ that Samsung makes good stuff. We had a Samsung front-loading washer. The drum and the crank that holds the drum were made of two different materials, and in the presence of the water and detergent, a galvanic reaction occurred, dissolving the drum arm. Replacing the arm was $400 in parts and over 8 hours in repair time. (There's lots of YT videos of this exact repair.)

What kind of monkey designs something like that. It's obsolescence by design.

I will never buy another Samsung product.

5 comments

nappy-doo

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hedora  1 month ago

Ours died with a “cannot communicate with board A” error. The wiring harness (yes, an irreplaceable harness) between A and B looked fine. We replaced boards A and B, which were half the price of the machine and not returnable. Same error code. We threw it out and got a Speed Queen.

Our Samsung fridge’s manual says it’ll automatically and silently mesh network with any Samsung TVs in range, use AI and hidden cameras to recognize what’s in the fridge and when we use it, then have the TV inject targeted ads into programming based on its findings.

We’ll never purchase another Samsung product.

stephen_g  1 month ago

I’m glad to have avoided it - when I moved from sharing with room-mates into my own place and had to buy new appliances, there had just been a spate of Samsung appliances literally randomly catching fire in the news. Those models have all been recalled but it put me right off.

Otherwise I might have considered them but steered well clear, and am very happy with the decision a decade later. Went Bosch for the washer and Electrolux for the fridge, had zero issues.

_cs2017_  1 month ago

How long did it take to break?

Also, I'm wondering if any other manufacturer would make the crank and the drum from the same material. Wouldn't it be like $100 extra to make a stainless steel spider?

  • nappy-doo  1 month ago

    I can't recall, but I think it was about 7 years. Some will say that's an acceptable lifetime, but I think I did the math once, and estimated it was only a little less than laundromat pricing (less opportunity cost).