Comment by zerkten

This is probably one of the few things I think works better in an office environment. There was older equipment hanging around with space to set it up in a corner so people could sit down and just go. When mobile came along there would be sustainable lending program for devices.

With more people being remote, this either doesn't happen, or is much more limited. Support teams have to repro issues or walk through scenarios across web, iOS, and Android. Sometimes they only have their own device. Better places will have some kind of program to get them refurb devices. Most times though people have to move the customer to someone who has an iPhone or whatever.