Comment by lutusp

This is astonishing. A screenshot is not only the least useful representation of a subject under discussion, it also requires more bandwidth than text.

I see two possible reasons for this -- the sender has no technical experience, or they're focused on making things more difficult for the recipient.

But when trying to decide between these two, I'm reminded of the saying, "Never attribute to malice that which can be adequately explained by stupidity."

This actually happened. A client wrote me, saying, "First, don't treat me like an idiot -- I have years of computer experience."

"Okay, I promise," I replied. "What's the problem?"

"Your program doesn't work."

"Can you be more specific?"

"I followed your instructions to the letter, but I see an error message."

"Okay, what is the error message?"

"It says, 'User [Enter your name here] is not found'."