Comment by Topfi
6 hours ago
Keep in mind how severely the quality of Google search results or e.g. any consumer facing piece of Microsoft software (Windows, Office, OneDrive, etc.) have deteriorated to the point it has far transcended the more nerdy corners of the web, yet both continue to retain a strict grip, thanks to buy in/brand strength.
There's no viable alternative for either of those yet. Massive network effects around Microsoft office, and Google's only real competition is the equally-bad Bing.
Both DuckDuckGo and Kagi are, purely focused on result quality in 2025 far better than Google currently, but that does not matter if one has no need beyond the most basic results.
And much of the MS Office suite is actually a worse copy of another product, merely copied and forced via network effect. There are more than enough far better alternatives to e.g. Teams and OneDrive. The latter even makes Excel far less reliable to the point of unusability.
Not to mention Windows is easily replaced for the truly average person who spends their entire computer use inside a Chromium browser nowadays. Outside PC Gaming (which is far from the average if we are honest), the vast majority of people never touch software that isn’t already on mobile or more likely exclusively in the browser.
Familiarity and brand strength, not need or compatibility, keep the customer facing offerings of MSFT going. That isn’t inherently unreasonable either, for these people Windows is fine as Chrome works well enough on it and they do not have any needs beyond that, so why switch. Same with search, Google still finds flights, restaurants, Wikipedia, etc.
Being better is worth little if the vast majority are sufficiently well catered to by the incumbent. Even if another OS or search may improve their experience somewhat (better reliability, longer battery life, etc.) that doesn’t trounce the established player as long as the few basics aren’t utterly broken even to them.
You can actively antagonize your users, be worse than the competition, more expensive too, you only loose most if you make the few things most have purely become reliant on and are expecting worse, basically regress.
Reason all the bugs in Windows are fine, after all the memories of most people are dominated by BSODs and just not crashing daily is enough to be considered pretty good, despite the overall experience far worse than most other OS/DE combis.