Comment by supportengineer

Miele, Bosch, and Speed Queen do the old-school engineering based on failure analysis and have basically the same reliability as the super-simple machines from the 70s and 80s, so 20 years is a common lifespan with outliers in the 30- and 40-year range. If you adjust for inflation, you find that the super-simple machines from the 70s and 80s cost basically the same as machines from these more expensive brands, so if you care about filling landfills with broken appliances, you should probably consider purchasing them and supporting the business model.

No one would make cost-engineered stuff that fails just outside the warranty if people didn't buy it.

We had a Samsung dishwasher. Took exactly 5 years for it to spill water to the floor.

Now we have a Miele, as we do have their laundry machine and fridge already. The laundry machine is soon 20 years old, been doing laundry around 5-6 times every week and works still like new. The fridge is supposedly built by Liebherr. It feels really high quality: the door handle feels nice and locks the door properly. There are multiple different temperature areas that hold the temperature quite steady.

The dishwashers have certain tiers. I don't know if it makes sense to pay for the TwinDos detergent system: you can wash dishes without filling detergent. The detergent is proprietary and quite expensive. Sadly if you want to connect the dishwasher to your home assistant, that feature is only in the most expensive models. The door that opens automatically when the program is done is great though. You can do the eco program which is quite slow, but it spends the last hours just the door open, and in the morning you have clean and dry dishes with minimal water and energy use.

We’ve had our Miele dishwasher for 5 years. Running on average 1.5 times a day. It’s flawless.

Here in the UK the customer service has been amazing. The company we bought from (AO.com) installed it incorrectly (the water pipe plug wasn’t removed) they told us to get stuffed. We called Miele. They sent someone to us the next day and fixed it free of charge

Cautionary tale from here in UK. We had a Neff (same company as Bosch and Siemens) dishwasher which we used heavily for 10 yrs then it started to leak because they'd used plastic in the base which got warped with heat. So, ditched a perfectly running machine due to a design flaw. Replaced it with a Miele in the hope that'd be better. So got a nice-and-simple base model, about £750 I think (as opposed to £400ish you can pay for another Neff). Turns out its made in Czech, not Germany. Although apparently Germans are cynical about their own factories these days, and it may be same quality. So far, it has a design fault that the drain detector is over sensitive. If bits of food fall on the base it interpets that as its still got water in and perpetually keeps trying to drain unless you pour a jug of water in to disperse food bits. Also depending how you close the door sometimes it seems to not engage, have to open and re-shut to make it work. One of the solenoids somewhere sounds a little rattly / not totally healthy, but that may be nothing. Quality of cleaning, and ease of stacking, appears less good than the Neff was. Suffice to say, I reserve judgement on whether paying extra for a Miele is worth it. They claim they're good for 20 yrs but if you read the small print that's at only 5 runs a week or something , not every day. So it may not actually be much better than the Neff in the end. But the Neffs now look cheaper and tackier than the ones from 10 yrs ago. Not an easy decision. Our best appliance purchase ever was a "Tesco value" microwave, which is Chinese cr*p that's still running fine almost 20 yrs later. ;) Good luck with your purchase ;)

bought a few years pretty much top of the line miele. works great. ability to insert cartridge and just to forget about having to add detergent for a few weeks is amazing

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