Comment by iso1631
3 months ago
That will be someone elses area
Boss 1 saved 0.02% of the cost of the laptop, but thanks to scale works out to be $2.4m. He walks away with his $240k bonus.
Boss 2 sees increased complaints about Teams and blames Microsoft.
Nope, boss2 fixes those complaints and gets the relevant complaint rate down by 300%. Everybody conveniently forgets why it was so high in the first place.
1. I doubt that there is much if any overlap between companies that simultaneously do not evaluate the requirements thoroughly for the laptops that they purchase, but also are able to trace an issue with Microsoft teams down to a processor feature specification in the laptops that they've purchased, and that there are enough of these companies that they create a statistically relevant number of complaints to the upstream vendor
2. Complaints that do not translate into lost sales have no financially actionable relevance. I think you are greatly overestimating the amount that these organizations care. If your job is to sell laptop, money talks.