In almost every other way, Dell is probably the most manageable hardware OEM. Fantastic support for automatable, scripted driver and firmware updates, a very consistent and unified platform, easily hot-swappable parts, and a great on-site repair coverage.
I think what's happening here is not that HP and Dell don't want to pay the four cents a device, but as it reflects a 20% price increase in the license, they are "drawing a line" for the license company that increasing cost will cost them money, not make them money. I suspect if it works this problem will resolve itself next year, it just sucks for customers.
In almost every other way, Dell is probably the most manageable hardware OEM. Fantastic support for automatable, scripted driver and firmware updates, a very consistent and unified platform, easily hot-swappable parts, and a great on-site repair coverage.
I think what's happening here is not that HP and Dell don't want to pay the four cents a device, but as it reflects a 20% price increase in the license, they are "drawing a line" for the license company that increasing cost will cost them money, not make them money. I suspect if it works this problem will resolve itself next year, it just sucks for customers.