Comment by gethly

3 months ago

Hetzner has had a bad reputation for quite some time. I am not sure why people are mentioning them nowadays again as a provider they are moving to or setting up new accounts. I have noticed this uptick in mentions of Hetzner on the internet via personal stories in past month or two which makes me believe they invested into some guerilla promotion campaign. If you search the internet and go beyond articles older than one year, you will find all the bad stories related to Hetzner and how they treat their customers.

Personally, I tried to set up account with them in the past, fully being aware of their reputation, because of one service I wanted to use. But after I registered and gave them my payment card details, all fully legit, they blocked the account and I never had a chance to use them. So my own personal opinion is that they can pound sand and experiences of other people should not be ignored and you should definitely not risk putting your data or your business reputation into their hands. There are MUCH better providers in Europe that. Again, I have no idea why people even give Hetzner a chance nowadays.

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gethly

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casenmgreen  3 months ago

I've heard good and bad.

I've seen complaints about servers disappearing without warning.

I've also seen people say they're completely happy.

It seems to me Hetz have good pricing, and technically what seems to be a superior product. I was put off by lack of spaces in passwords (trivial in and of itself, but like... 2025 you know), but I've seen their support do something sensible in my case just now, and Kathy posting here in NH.

Hetzner_OL  3 months ago

If by "guerilla marketing" you mean me and a few teammates who check places like HN to see what people write and try to write reasonable responses, then yes. Our team posts using accounts that clearly show we are with Hetzner. Other comments are from genuine customers. --Katie