Comment by fidotron

3 hours ago

> HugOps

This childish nonsense needs to end.

Ops are heavily rewarded because they're supposed to be responsible. If they're not then the associated rewards for it need to stop as well.

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fidotron

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denysvitali  3 hours ago

I have never seen an Ops team being rewarded for avoiding incidents (focusing in tech debt reduction), but instead they get the opposite - blamed when things go wrong.

I think it's human nature (it's hard to realize something is going well until it breaks), but still has a very negative psychological effect. I can barely imagine the stress the team is going through right now.

  • fidotron  3 hours ago

    > I have never seen an Ops team being rewarded for avoiding incidents

    That's why their salaries are so high.

    • denysvitali  3 hours ago

      Depending on the tech debt, the ops team might just be in "survival mode" and not have the time to fix every single issue.

      In this particular case, they seem to be doing two things: - Phasing out the old proxy (Lua based) which is replaced by FL2 (Rust based, the one that caused the previous incident) - Reacting to an actively exploited vulnerability in React by deploying WAF rules - and they're doing them in a relatively careful way (test rules) to avoid fuckups, which caused this unknown state, which triggered the issue

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esseph  2 hours ago

Ops has never been "rewarded" at any org I've ever been at or heard about, including physical infra companies.