Comment by toomuchtodo

2 hours ago

If you are a customer of Cloudflare, and not happy, I encourage you to evaluate other providers more to your liking. Perhaps you'll find someone more fitting to your use case and operational preferences, but perhaps not. My day job org pays Cloudflare hundreds of thousands of dollars a year, and am satisfied with how they operate. Everyone has choice, exercise it if you choose. I'm sure your account exec would be happy to take the feedback. Feedback, including yours, is valuable and important to attempt to improve the product and customer experience (imho; i of course do not speak for Cloudflare, only myself).

As a recovering devops/infra person from a lifetime ago (who has, much to my heartbreak, broken prod more than once), perhaps that is where my grace in this regard comes from. Systems and their components break, systems and processes are imperfect, and urgency can lead to unexpected failure. Sometimes its Cloudflare, other times it's Azure, GCP, Github, etc. You can always use something else, but most of us continue to pick the happy path of "it works most of the time, and sometimes it does not." Hopefully the post mortem has action items to improve the safeguards you mention. If there are no process and technical improvements from the outage, certainly, that is where the failure lies (imho).

China-nexus cyber threat groups rapidly exploit React2Shell vulnerability (CVE-2025-55182) - https://aws.amazon.com/blogs/security/china-nexus-cyber-thre... - December 4th, 2025