Comment by TeMPOraL
2 months ago
Yes. This is also why trying to add an AI agent chat into one's product is a fool's errand - the whole point of having general-purpose conversational AI is to turn the product into just another feature.
It's an ugly truth product owners never wanted to hear, and are now being forced to: nobody wants software products or services. No one really wants another Widgetify of DoodlyD.oo.io or another basic software tool packaged into bespoke UI and trying to make itself a command center of work in their entire domain. All those products and services are just standing between the user and the thing the user actually wants. The promise of AI agents for end-users is that of having a personal secretary, that deals with all the product UI/UX bullshit so the user doesn't have to, ultimately turning these products into tool calls.
Assuming this ever works, this is no threat to the SaaS industry. If anything it increases its importance.
SaaS products rely on resisting commoditization. AI agents defeat that.
You're probably thinking "SaaS for other tech end users". Most SaaS is not that.
2 replies →
Yes, except for the fact that any non-trivial saas does non-trivial stuff that an agent will be able to call (as the 'secretary') while the user still has to pay the subscription to use.
5 replies →
>> This is also why trying to add an AI agent chat into one's product is a fool's errand - the whole point of having general-purpose conversational AI is to turn the product into just another feature
We built an AI-powered chat interface as an alternative to a fully featured search UI for a product database and it has been one of the most popular features of 2025.
Sure, but it would be even better if it was accessible by ChatGPT[0] and not some bespoke chat interface you created - because with ChatGPT, the AI has all the other tools and can actually use yours in intelligent ways as part of doing something for the user.
--
[0] - Or Claude, or Gemini.
Right -- and that's likely because search was completely broken, people always complained about it, and nothing was ever done to improve it.
> No one really wants another Widgetify of DoodlyD.oo.io
I keep hearing this and seeing people buying more Widgetify of DoodlyD.oo.io. I think this is more of a defensive sales tactic and cope for SaaS losing market share.