Comment by jandrese
2 days ago
Yep, but if you do that you need to staff a help line with people who can say "turn the box over and look at the sticker, no the sticker with the numbers on it, it's white with black letters and says PASSWORD in a big font, no the password isn't literally PASSWORD, it's the line below that with the strange letters, yes, to type that one you need to hold the shift key and press 3..."
Remember that ISPs often have people who come to your home to hook stuff up.
Yes, which costs money, which is exactly my original point. It's not because "Oh I'm so hassled because customers are dumb", it's "No, hiring people to do support would cost us money, which we don't want".
> Remember that ISPs often have people who come to your home to hook stuff up.
I can't recall a single time a technician wasn't required to come to my flat/house to install a new router. I'm based in Spain, maybe it's different elsewhere, but I think it's pretty much a requirement, you can't setup the WAN endpoint or ISP router yourself.
Last time I moved I opted for the "self install" kit, which was fine because I'm technical and the previous owners already had the service so there was nothing that needed to be done except hooking up the pre-configured modem. Saved me $200 in truck roll fees.
Interesting stuff, I've asked if I could do the installation myself every single time I've moved to a new place, and never has the ISP (three different ones) said yes. There isn't any installation fee place(probably by law?) so that isn't an issue here, just a hassle to coordinate having to meet between 12:00 and 18:00 or some super wide range of time for them to come and install it.
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