Comment by throw9023093209

Ryanair was fastest airline when refunding tickets at start of pandemic. Lufthansa just ghosted me.

OTAs were blocked because they just run scam, and Ryanair customer supports had many problems with dealing with them.

Some example from Kiwi:

- if flight gets cancelled and refunded, OTA pockets the refund, does not give anything to custemer

- OTA does not provide customer with email used to make booking. Makes any changes like extra luggage or seat difficult

- If flight gets rescheduled, OTA may not inform customer

- Not possible to add extra child etc...

I would only use OTA like Kiwi when booking flight in very exotic country, and I have no idea how to checkin in chinese.