Comment by halapro
2 months ago
The funny part is how most OTAs are pretty awful with addons themselves. I know for a fact that certain OTAs will sell tickets at a loss hoping you trip up on one of their checkboxes, like the 15€ automatic checkin service many offer.
I just now booked a ticket on gotogate, paid 80 euro and received a receipt from ITA airways for 120 euro. They apparently lost 40 euro on this sale, I only had to click "no" on about 18 questions.
Go To Gate are on my ban list personally for awful behaviour when a flight was cancelled.
I feel that a lot of OTAs will just not refund you when a flight is cancelled, especially if it's not one of the more reputable ones. Is that what happened here? How did you fix it?
In my case in 2020 I had to request my refund via PayPal for Vayama