Comment by gs17
1 day ago
> However he disagreed that the ‘don’t insure me’ option was hidden, and said that 98% of Ryanair’s passengers could “find a way to decline insurance”.
I'm not surprised, but still a bit impressed by the ability to lie like this. Somehow I doubt even 9% of their passengers would know it was between Denmark and Finland.
You can use keyboard to navigate a dropdown box by typing initial letters.
The problem is you would expect the option for "no insurance" to be separated from the rest or at least not be under the letter "d".
I mean yes it is all very deceptive, but I remember being able to buy cheap ryan air tickets just fine with this trick.
Even in that quote 2% of people are possibly scammed out of their money, which is probably tens or hundreds of thousands of people.
An unknown percentage of people actually want the insurance. If only 2% bought it despite such an extreme dark pattern, the 98-percentile of customers is much better than I would have expected.
It's true you don't know who wants it, but I thought capitalism was supposed to work by mutual consent and transparency of contract. If even one person is deceived, that's a scam! I doubt out of tens or hundreds of thousands of people all of them figured this out and wanted the insurance.