Comment by mixu

1 day ago

Good! If you are wondering what this looks like in practice, I booked 3 flights this year with Ryanair and EVERY single time my tickets (directly purchased from their site) were flagged as "made through a third-party travel agent".

The "verification" workflow is super obtrusive: either pay them to use facial recognition technology or do slower verification (which I assume would be too slow if you saw this last minute). If you missed the email, you'd end up having to pay 55 eur to fix the issue. I was able to complain to customer service but it was definitely incredibly user hostile, intrusive and just ridiculous given that I booked directly via their site.

> Dear AAA this booking, AABBCC, appears to have been made through a third-party travel agent who has no commercial relationship with Ryanair to sell our flights. Therefore, Ryanair has blocked this booking.

> As third-party travel agents often do not provide Ryanair with the correct passenger email address and payment details, we need to verify a passenger's identity before they can manage their booking and check-in online.

> Ryanair needs to carry out this verification process in order to ensure we can comply with safety and security requirements.

> Once a passenger on the bookings has completed Ryanair's verification process, we will provide full access to the booking, including to the ability to make changes to the booking, add additional services, and complete online check-in.

> Express Verification is available at a cost of EUR 0.59c per booking.

> This fee covers the cost of the verification. Ryanair does not benefit commercially from this. There is no charge for Standard Verification.

> Passengers who do not avail of online verification (Express Verification or Standard Verification) to verify their bookings can verify at the Ryanair ticket desk in the airport, however they will be charged an airport check-in fee of up to €/£55.

Ryanair.com tickets were flagged as such? I can't believe this, have used the website in the past two years 10 or so times, never had this.