Comment by rconti

I haven't used the McDonalds mobile app in the drive-thru line. Can you clarify the experience? Why would I use the mobile app once I'm already at the drive-thru? For points/payment? Or for ordering as well?

I once ordered ahead using the mobile app at a Starbucks. I got out of my car, only to find the doors locked, as they closed early for some reason. So I had to get BACK in my car, and sit in the drive-thru queue, just to pick up my already-completed drink, which I found infuriating. (actually, what was infuriating was that I really only order at that location to use their restroom, which of course was an option unavailable in the drive-thru for hygenic reasons)