Comment by Zephilinox

25 days ago

so not only did they enforce a ridiculously small message limit, they also did it for the self-hosted version, and they did it without announcing it AND without a suitable migration path

and still no one from that company has admitted to it being a mistake?

very nice

In defense of them not admitting any kind of mistake, maybe it's not actually a mistake but instead a really well thought out, yet incredibly stupid, plan.

  • I have administered a number of Mattermost environments going back to 2019.

    It absolutely is not a mistake. They’ve been slowly introducing limits to the Team Edition and screwing with the licensing in obtuse ways to drive revenue. It is something that has executive force behind it.

    I have migrated everyone/everything to Zulip, which it turns out has a far better user experience and a much cleaner model. The admin tools are much more mature (and actually function reliably). I have not gotten any complaints.

    And I also don’t have to deal with things like on-premise to managed cloud back to on-prem migrations due to ridiculous licensing and pricing instability.

  • The distinction isn’t non-discriminating, but if it is then, what it is, I believe.

  • That'd be even more reason for them to have a solid PR plan prepared, to grind down opposition and gaslight everyone into giving up. Leaving all messaging about the issue to upset users is the worst way to handle it. Even just closing the issue would've been less damaging at this point.

Well they announced it in their v11 release. They stated that you may stay on v10 for 12 months (EOL) and otherwise proceed with non-profit etc.

Classic rug pull though

Because it is almost certainly not a mistake. They also removed support for SSO via GitLab in the Community Edition in v11, which was the only SSO option still supported by the OSS version. They are pretty obviously trying to push users towards the paid plans.

Yeah I'm mostly confused about their lack of communication.

If they want to do that then, as every corporate "open source", they are free to do so but why not communicate that at least in the release post?

Any potential free user who would consider going paid will now be starting off their relationship negatively.

Really weird strategy.

We migrated off them when they removed the license tier (there was cheaper self hosted tier that had LDAP feature we needed, and we really only got the enterprise version for) and essentially forced everyone to tier above.

  • Where did you migrate to, if I may ask? And has it worked out?

    • Discord. It’s not self-hosted but it currently works fine for my needs. I guess if they start charging $15/mo per user we’ll all migrate again.

I recently switched a bunch of friends from a project-oriented whatsapp chat to self-hosted mattermost, because I wanted permanent storage for messages and attachments, and threads, and did not want to pay slack in perpetuity.

I feel that this idea is now in jeopardy, if I understand the 10k message history is the limit correctly.

And there I thought I had a solution to slowly bring over project channels, family related things etc. that was as reliable as "my linux box will be reachable on the public internet" and I am willing to manage that it does.

Seems I was wrong, but I don't know which other software has better future proofing.

  • So I guess it's my turn today to start the holy war. If Whatsapp was enough, but you want it to live on your Linux box, Matrix will do just fine. self-hosting has been fast, responsive, low-maintenance, and easy for me over the past several years.

    They're trusted by multiple government agencies to stick around and treat their users reasonably, and there are a plethora of clients to choose from.

    Now I'll step to the side for the next person to tear me down and sell you on XMPP.

If this was intentional I'm going to uninstall it and encourage people never to use it. This is ridiculous.