Comment by phil21

The most likely explanation when hundreds of people make the same fuckup is the tooling and/or process sucks. Not that hundreds of people lack basic competence.

The most recent analogy I have is field techs in IT work. A company sends out "truck roll" tickets, and then complaints when there is a 40% failure/re-work rate on said truck rolls.

A single or handful of techs with said failure rate? Yep, perhaps incompetence.

A global failure rate across dozens of cities/countries and 40+ technicians total? No longer incompetence. At least at the field tech level. That's a documentation, process, and standards problem 100% guaranteed.

That some above average highly competent "hero" technicians are able to compensate for it is irrelevant.