Comment by hexbin010

Some operators begin at 30 minutes

And some operators love to ignore their obligations

Our protections are good on paper but in reality quite poor. London is of course better than the rest of the country though.

I don't consider having to message a faceless social media team on "X" to get a taxi refunded good customer service at all. And they are definitely pushing for you to pay first and then get a refund, which is not in the spirit of the contract. My mother doesn't have "X" and wouldn't know where to start