Comment by bob1029
10 hours ago
> 80-90% of what users think are bugs are either misunderstandings, environmental problems, or configuration errors by the users themselves.
Who does this project actually serve? The "users", or someone else?
If I'm getting overwhelmed with hundreds of issues per week about some confusion around installation or use, I think those issues are completely justified. Something should probably be fixed if the happy path is this obscure. Pushing this reality into another bucket is not the solution for me.
As an OSS maintainer myself, while the amount of tickets about a specific topic _might_ be loosely related to the quality of the docs/installation/etc, this hasn't been true in my observations.
It's one of those explanations that sound very plausible on paper, but if you see real world issues it just doesn't happen, users will ask questions that are clearly explained in the first paragraph of the readme, en masse.
> clearly explained in the first paragraph of the readme
Yeah but people justifiably don't exhaustively read documentation. If people are getting confused because they didn't read some bit of documentation - even the first paragraph of the readme - then you shouldn't just dismiss them as stupid and bask in your superior documentation-reading abilities. You should think about how to resolve that confusion in a way that they would actually see it.
It's hard to explain how to do that without a concrete example, but it usually is possible. It's also usually more work than just replying RTFM, but you should at least be aware that you are choosing not to bother.
I'd rather OSS authors write and improve the software and documentation for most people than do the very time-consuming, burnout-inducing free customer support you are suggesting here (especially for those not bothering of reading even the first paragraph of the documentation).
It serves the open source maintainers, who enjoy working on it.
Did you also read the part about using Discussions instead? It’s not that users are not allowed to voice feedback, make request, or ask questions. They should just do so in a different place.
> Any Discussion which clearly identifies a problem in Ghostty and can be confirmed or reproduced will be converted to an Issue by a maintainer