Comment by xpe
6 hours ago
>> 80-90% of what users think are bugs are either misunderstandings, environmental problems, or configuration errors by the users themselves. For what's left, the majority are often feature requests (unimplemented features) and not bugs (malfunctioning features).
> Do I ever make mistakes?
> No. It’s the users who are wrong.
This is a textbook example of being uncharitable. Framing matters a lot! If you frame something in an uncharitable way, you are likely to "lock in" that view and discount other ones. Mitchell is not saying «users are wrong to give feedback», he is merely saying «the usual conventions are not ideal for this project». Don't confuse the two.
It is clear to me that Mitchell is giving his answer to this question: «what process gives the best results for this OSS project?». He has adjusted the feedback process in a way that he thinks will give better results. This is a consequentialist framing of how to best serve the users of Ghostty, which I think is a useful lens.
I disagree. He's just trying to educate these guys about usability.
Most people by default see "user got something wrong" and respond "rtfm" or "you don't understand" or "don't make mistakes".
The vast majority of people using Ghostty are not stupid. If they misunderstood something or made a mistake, it's highly likely that it could have been avoided with changes to improve Ghostty.