Comment by sowbug
1 month ago
If I can victim-blame for a moment, I don't know what my mom is supposed to do when a streaming service on her TV says there's a problem and will she please report a GUID to the support department.
No, my mom is not eidetic, and no, she's not going to upload a photo of her living room.
Totally agree with you, though, when the full error message is at least capable of being copied to the clipboard.
Most (all?) photo apps include a crop function, allowing your mom just crop out everything else.
I hope you’re being sarcastic. If not, expecting someone’s parent to know how to use a photo app’s crop functionality just to communicate an error state is a failure of understanding typical streaming app users.
I wasn't being sarcastic. This is not a case of not being capable of doing something, it's about not knowing the functionality exists. Cropping is very simple. I assumed the GP didn't know about it either or he would have taught his mom already.
Could the manufacturer solve this in a better way? Probably but that won't solve the issue the customer has now.
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