Comment by IshKebab

It's not customer support; it's giving the product good usability. I would much rather they do that than waste time writing documentation that people won't read.

I think a concrete example would help here. Let me find one from this repo...

Ok after looking through about 20 discussions I was actually unable to find a single one that was a misunderstanding or misconfiguration on the user's part. They appear to all be real bugs (or feature requests), and very high quality ones at that.

So I think their assertion that 80-90% of what people think are bugs are actually not is total and utter bullshit.

That's kind of unrelated to what we were discussing though; misunderstandings due to poor usability do happen but I guess we can't easily find examples in Ghostty.