First place I worked right out of college had a big training seminar for new hires. One day we were told the story of how they’d improved load times from around 5min to 30seconds, this improvement was in the mid 90s. The negative responses from clients were instant. The load time improvements had destroyed their company culture. Instead of everyone coming into the office, turning on their computers, and spending the next 10min chatting and drinking coffee the software was ready before they’d even stood up from their desk!
The moral of the story, and the quote, isn’t that you shouldn’t improve things. Instead it’s a reminder that the software you’re building doesn’t exist in a PRD or a test suite. It’s a system that people will interact with out there in the world. Habits with form, workarounds will be developed, bugs will be leaned for actual use cases.
This makes it critically important that you, the software engineer, understand the purpose and real world usage of your software. Your job isn’t to complete tickets that fulfill a list of asks from your product manager. Your job is to build software that solves users problems.
> The load time improvements had destroyed their company culture. Instead of everyone coming into the office, turning on their computers, and spending the next 10min chatting and drinking coffee
One of my early tasks as a junior engineer involved some automation work in a warehouse. It got assigned to me, the junior, because it involved a lot of time working in the warehouse instead of at a comfortable desk.
I assumed I’d be welcomed and appreciated for helping make their work more efficient, but the reality was not that simple. The more efficient I made the technical part of the job, the more time they had to spend doing the manual labor part of the job to keep up. So the more I reduced cycle times, the less time they had to sit around and chat.
Mind you, the original process was extremely slow and non-parallel so they had a lot of time to wait. The job was still very easy. I spent weeks doing it myself to test and optimize and to this day it’s the easiest manual labor job I’ve ever worked. Yet I as the anti-hero for ruining the good thing they had going.
One of my work involved automating some process which was very manual and tedious, took a lot of time and there was dedicated employee for that process. After I did the project, it turned out that this job wasn't necessary anymore and that employee was fired. I felt uneasy about the whole situation.
> The more efficient I made the technical part of the job, the more time they had to spend doing the manual labor part of the job to keep up. So the more I reduced cycle times, the less time they had to sit around and chat.
The faster the LLM spits out garbage code, the more time I get to spend reviewing slop and dealing with it gaslighting me, and the less time I get to spend on doing the parts of the job I actually enjoy.
Yup same story here, also warehouse optimization. I was the reason the employees got new scanners and oh my... the scanners didn't have a physical keyboard. Now all the 50yo+ would have to aim on a touch display which is apparently impossible.
Also we had to introduce some fixed locations and storage placement recommendations. Our storage workers almost revolted. After a few months it settled though.
> With a sufficient number of users of an API,
it does not matter what you promise in the contract:
all observable behaviors of your system
will be depended on by somebody.
Worked on public transport ticketing (think rail gates and stuff) with contactless last 30 years, when guys would tell me that the software was "ready", I'd ask:
> Is it "stand next to the gates at Central Station during peak time and everything works" ready?
We were working on the project from a different city/country, but we managed to cycle our developers through the actual deployments so they got to see what they were building, made a hell of a difference to attitude and "polish".
Plus they also got to learn "People travel on public transport to get somewhere, not to interact with the ticketing system."
Meant that they understood the difference just 200ms can make to the passenger experience as well as the passenger management in the stations.
> "People travel on public transport to get somewhere, not to interact with the ticketing system."
I really like this line because it applies to so many things we build.
Public transport is an interesting one because it applies to so many things. If you need to use it but can't depend on it, it's a huge stress creator and time waster. Suddenly you need to pad times by hours to ensure you don't miss your appointment.
Notice the words there, "miss appointment" and not "miss bus or train". The outcome is what matters, not the transport mechanism.
Or, maybe you're traveling in a foreign country. Having every car in the metro display the line in a digital way showing the previous stops, current location and next stops in English is huge for eliminating doubt. Having the audio in multiple languages and clear is important too because maybe you're sitting down and everyone is standing in front of you so you can't see the display clearly. Having a non-digital map as a backup on the wall in case there's a hardware failure is a good idea too.
Thinking "no one needs any of that waste because they can just use their phone" is the wrong mode of thinking. Maybe there's no service because you're underground or maybe that person's eSIM isn't hooked up yet or isn't working. These are real problems.
The travel experience outcome in the grand scheme of things matters a lot. It could mean having a smooth trip or a questionable experience. It could be the difference between recommending the country to your friends and family or not. Suddenly it affects tourism rates at a global scale. Maybe not a lot, but it has an impact.
For close to a decade my business revolved around a common bug in both Microsoft and Netscape, the dominant browsers of the day. With every release we were thinking 'this time they'll fix it' and that would have caused us some serious headaches. But they never did!
> Your job isn’t to complete tickets that fulfill a list of asks from your product manager. Your job is to build software that solves users problems.
Very important with this, is that not every work place sees your job as that, and you might get hired for the former while you believe it to be the latter. Navigating what is actually expected of you is probably good to try to figure out during the interview, or worst case scenario, on the first day as a new hire.
This is huge advice for people who want to climb a given career ladder.
The overwhelming majority of organizations will say they want you focused on real user problems, but actually want you to make your boss (and their boss) look good. This usually looks more like clearing tasks from a list than creating new goals.
Lehman talked about the developer-software-user triad. Each of the three have a different understanding of the problem to be solved.
Developers misunderstand what the users want, and then aren't able to accurately implement their own misunderstanding either. Users, in turn, don't understand what the software is capable of, nor what developers can do.
> Good intentions, hopes of correctness, wishful thinking, even managerial edict cannot change the semantics of the code as written or its effect when executed. Nor can they after the fact affect the relationship between the desires, needs, and requirements of users and the program […] implementation; nor between any of these and operational circumstances – the real world.
> This makes it critically important that you, the software engineer, understand the purpose and real world usage of your software. Your job isn’t to complete tickets that fulfill a list of asks from your product manager. Your job is to build software that solves users problems.
You actually described the job that Product Managers _should_ be doing: "understand the purpose and real world usage of your software".
Obviously at different levels of focus and completeness, but the Product Manager is supposed to be communicating in both directions and they rarely do, they just take the feature list and tick them off.
Telling the customer that they can't have something or it needs to be different and having their trust that you aren't doing it just to cut corners is what good Product Managers do.
As a developer of new things, if you allow someone else to capture this value from you, you become fungible; additionally, for your group, having technology designed to solve problems without grounded but expansive ideas of how much is possible, limits your team's ability to the mundane rather than the customer delighting. Some product folks have internalized the possibilities but some haven't.
I worked on some software that provided results to some calculations to general web users, not experts. The calcs were done in miliseconds.
We had to introduce an artificial delay of ~30 seconds to make it seem like it was taking a while to calculate, because users were complaining that it was too fast. They either didn't believe we really did the calcs, or they thought the system must have broken so they didn't trust the results.
This is one reason UIs have animations added, the kind that technical users like to complain about or remove. By making things feel more physically grounded they prevent users from getting lost and confused and give them more intuition about things.
In your case you could show more intermediate values, graph things, etc.
Yes nice but also very naive. Most developers do not have that level of ownership, nor know how their users interact with the software. Their job is precisely to complete tickets from the product manager. The product manager is the one who should be in charge of UX research and “build a software that solves users problems.” Sure, in abstract that is the mission of the developers too, but in any structured (and hopefully functional) team, product strategy is not what the software engineer should be concerned with.
Good software engineers are concerned with product strategy. They might not be able to decide things but they can help inform product about options because they're closer to actually building things.
If you just implement product tickets you'll probably get replaced by LLMs.
Developers shouldn't test, they should throw it over to QA who will test it precisely to meet the defined requirements.
The Product Manager's job is to communicate the customers needs to the developers/designers and the developers/designers constraints back to the customers.
It's up to the developers and designers to understand those constraints and make sure they are communicated back.
It's wild to me that a lot of people consider that SWE need to be knowledgeable in business requirements and interact with clients all day.
Just try to imagine construction workers doing the same thing when building a skyscraper. Instead of laying bricks, mortar and beams, now every worker loses 1-2 hours each day asking each stakeholder separately what they want, if they like how it's going so far etc. And then make changes to the layout when the clients ask! What kind of monstruous building will emerge at the end?
Edit: if you downvote, at least provide a counter argument. Or is etiquette dead?
> The negative responses from clients were instant.
Back when I was designing TTL circuits, the TTL specifications gave a min and max time for the delay between the inputs and the outputs. I was instructed to never rely on the min delay, as the chips kept getting faster and the older, slower replacement parts will not be available anymore.
The IBM PC was frustrating to many hardware engineers, as too much software relied on timing loops and delays in the original design, which made it difficult to make the hardware go faster.
On older cars, like my '72 Dodge, the system voltage varied between 12 and 18 volts. But the dash instruments needed 5 volts. This was achieved with a clever "buzzer" circuit using an electromagnet and contacts. The circuit would open when it was above 5 volts and close when it was below. This created 5V, but was a noisy 5V.
Many people decided to improve this with a semiconductor voltage regulator, which would nail the output at 5V. But the instruments wouldn't work! The problem turned out to be the instruments relied on the noisy 5V to "unstick" the needles on the instruments.
So the electronics guys had to add a "noise" circuit to the voltage regulator circuit.
P.S. Watch an old aviation movie, where the pilot getting ready to fly would tap the instruments to unstick them.
I think by the time I got my first IBM PC the button no longer did anything, but it was still there on the case for some reason. I remember pushing it repeatedly, puzzled that nothing went faster.
Craziest I got was users complaining their laptops were getting too hot / too noisey because I correctly parallelized a task and it became too efficient. They liked the speed but hated the fans going on at full speed and the CPU (and hence the whole laptop) getting really warn (talking circa 2010). So I had to artificially slow down processing a bit as to not make the fans go brrrrr and CPU go too hot.
If the fan was turning on where it wasn't before, it seems like cooling was once happening through natural dissipation, but after your fix it needed fans to cool faster. So the fix saved time but burnt extra electricity (and the peacefulness of a quiet room.)
This is pretty easy to understand IMO. About 70% of the time I hear machine's fans speed up I silently wish the processing would have just been slower. This is especially true for very short bursts of activity.
You probably wanted a low thread priority/QoS setting. The OS knows how to run threads such that they don't heat up the CPU. Well, on modern hardware it does anyway.
This is a perfect example of a "bug" actually being a requirement. The travel industry faced a similar paradox known as the Labor Illusion: users didn't trust results that returned too quickly.
Companies intentionally faked the "loading" phase because A/B tests showed that artificial latency increased conversion. The "inefficiency" was the only way to convince users the software was working hard. Millions of collective hours were spent staring at placebo progress bars until Google Flights finally leveraged their search-engine trust to shift the industry to instant results.
Absolutely - one of my favorite bug with users was an application we had made in which the loading of a filtered view was so slow, that results would come in one-at-a-time, such that clicking 'select all' would only select those ones. When this was removed, users complained until we added shift-clicking to select groups of items
Before I got into software development, I worked at a company doing technology-adjacent things. Nothing too fancy, but I got to improve a lot of things just by knowing a little powershell.
One day, a senior developer there - a guy very fond of music - was showing me his process for converting a text file into SML. His process consisted of opening two notepads: one with an SML template block, and one with the text file to be converted. He then proceeded to convert each line into SML by copying the prefix tags and postfix tags and pasting them around each line.
I wrote a powershell script in front of him to automatically do that and save an entire days worth of work, and he just stared at me. I had removed the one really mindless part of his job that he could use as an excuse to listen to a TON of music. Needless to say, he never used the script.
Reflecting on this, I feel fortunate to have had this experience early on - it really helps put things into perspective - perceived improvements to anything depend entirely on the workflow of the people impacted.
1. I do that once in a while. There is only so much thinking you can do in a day or a week that you need some mindless activity
2. Today morning, fresh in the new year after a break -- I took a day off on the 2nd, and I last worked on December 19th, I am not able to get into the zone, and luckily a training email popped up -- spent an hour doing that. Normally my manager would have had to remind me.
> Your job isn’t to complete tickets that fulfill a list of asks from your product manager. Your job is to build software that solves users problems.
The main benefit of understanding the purpose and real world usage of your software is that you can ask the right questions while planning and implementing the software/feature/bug-fix and that you don't make any wrong assumptions.
In a situation where you have conflicting requirements or concerns regarding the change, you'll eventually be hit with "PM knows the product & customer better" or the explicit "your job is to deliver what is asked".
I spent good amount of time cleaning up 15 year old codebase and removed almost 10MB of source code files which was being part of production build and it was never used. This helped reduce the build time.
I thought I'd get appreciated from everyone in the team, but it was never acknowledged. In fact my PM was warried and raised an alarm for regression. Even though I was 100% confident that there would not be any regression, the QA and PM got annoyed that I touched a working software and they had to do extra work.
I then posted on LinkedIn about this achievement to get my share of appreciation. :)
This list really stands out because it treats engineering as more than just producing correct code. It focuses on producing clarity that others can build on. The idea that clarity matters more than cleverness isn’t about style. It’s about reducing risk when someone else has to fix or extend the code at an odd hour. That’s often the difference between technical efficiency and the contribution a team can reliably depend on.
>Your job isn’t to complete tickets that fulfill a list of asks from your product manager. Your job is to build software that solves users problems.
While I agree in spirit, when you reach a certain amount of people working on a project it's impossible. The product manager's job is to understand real user problems and communicate them efficiently to the engineering team so the engineering team can focus on engineering.
No. The product manager has to understand the big picture, but when you're working on a team that big, it follows that you're going to be working on a product big enough that no one person is going to be able to keep every single small detail in their mind at once either.
You wouldn't expect the engineering manager to micromanage every single code decision—their job is to delegate effectively so that the right people are working on the right problems, and set up the right feedback loops so that engineers can feel the consequences of their decisions, good or bad. In the same way, you can't expect the product manager to be micromanaging every single aspect of the product experience—their job is to delegate effectively so that the right people are working on the most important problems, but there are going to be a million and one small product decisions that engineers are going to have to have the right tools to be able to make autonomously. Plus, you're never going to arrive at a good engineering design unless you understand the constraints for yourself intuitively—product development requires a collaborative back and forth with engineering, and if you silo product knowledge into a single role, then you lose the ability to push back constructively to make features simpler in places where it would be a win/win for both engineering and product. This is what OP means when they say that "The engineer who truly understands the problem often finds that the elegant solution is simpler than anyone expected".
I was told at university that every software system is a socio-technical system. Keeping a mental note of that fact has helped me throughout my career.
Probably just let them vent until they adjust their habits and just chat with their co-workers, without the need to use this as an excuse. Then, they can enjoy the fast loading times :)
I optimised out some redundant processes on a unix system and sped up boot time.
But I had to release dummy processes which just printed out the same logs, as management didn't want to retrain operators or reprint the documentation.
Mid 90s. All training and operations manuals were hard copy.
I first learned about the "innovation tokens" idea in "Novelty is a loan you repay in outages, hiring, and cognitive overhead" from this, still one of my favorite essays on software architecture: https://boringtechnology.club/
Nothing can remove complexity other than simplifying requirements. It can only be shuffled around and distributed to other areas of the system (or library, or vendor functionality etc)
I think this is true for essential complexity. And indeed it's one of the best reasons to release early and often, because usage helps clarify which parts of the requirements are truly required.
But plenty of projects add quite a lot of incidental complexity, especially with technology choices. E.g., Resume Driven Development encourages picking impressive or novel tools, when something much simpler would do.
Another big source of unneeded complexity is code for possibilities that never come to fruition, or that are essentially historical. Sometimes that about requirements, but often it's about addressing engineer anxiety.
You absolutely can remove unnecessary complexity. If your app makes an http request for every result row in a search, you'll simplify by getting them all in one shot.
Learn what's happening a level or two lower, look carefully, and you'll find VAST unnecessary complexity in most modern software.
If - to take a convenient example - I use a library sorting function instead of writing my own sorting code, it's true that I haven't removed the complexity of the work my program is doing: It sorts. But I have arguably reduced the complexity of my code.
Similarly, if I factor out some well-named function instead of repeating the same sequence actions in multiple places - the work to be done is just as complex, and I haven't even removed the complexity from my code, but - I have traded the complexity of N different pieces of code for 1 such piece plus N function calls. Granted, that tradeoff isn't always the right thing to do, but one could still claim that, often, that _does_ reduce the complexity of the code.
I think most people don't really claim, that complexity is gone when properly abstracted, but claim that you don't have to deal with it every single time. That's the purpose of abstracting something.
Simple example: You are not dealing with the complexity of process management of the OS, every time you start any application. Sometimes you might need to, if you are developing software. Or if your application hangs and you need to kill it via some task manager. Most users however, never deal with that, because it is abstracted "away". That's the whole point. Nevertheless, the actual complex work is always done. Behind the scenes.
> I first learned about the "innovation tokens" idea in "Novelty is a loan you repay in outages, hiring, and cognitive overhead" from this, still one of my favorite essays on software architecture: https://boringtechnology.club/
I don't think this is consistently true - in particular, I think that a lot of current well-known practices around writing code result in code that implicitly relies on assumptions in another part of the system that can change without warning; and novelty is necessary in order to make those assumptions more solid and ultimately result in software that is less likely to break unexpectedly.
I don't follow. Following the robustness principle doesn't necessarily introduce novelty. Perhaps a bit more complexity, but just how much depends on how clever you try to be.
My former boss had a rule of “One novel thing per project”. This was both an upper and lower limit, which ensured that he was “always learning”.
I’ve followed that rule for decades and always regretted it when I couldn’t: projects were either too boring or too stressful except at the magic level of novelty.
Like most of the things Spolsky says in that article it’s pretty dubious. Following it to its logical conclusion, presumably on-call debugging work be even easier if the software had been handwritten in assembler.
15 years in leadership worked at 3 jobs lead major transformations at retail where nearly 100B of revenue goes through what i built. Ran $55-$100M in a yearly budget… over 300 FTEs and 3x contractors under my or my budget,…largest retailer in google at that time…my work influenced GCP roadmap, Datastax roadmap, … much more all behind the scenes…. besides your capabilities and ability that had to be there to get you in those positions - but once you are in those positions - only that mattered is politics and asskissing. I know so many people smarter than me, always stayed lower b/c they didn’t know how to play politics. Only reason i never got higher was I didn’t know how to play politics and kiss ass any more or any better.
The top people are all who kissed each others ass and looked out only for their cohort (e.g. people who were in same positions as them in early 2013). So teach your kids to kiss ass and play poltiics.
This is what I really don’t get about these types of folks. Do they really want to remember their life’s work as “kissing ass and playing politics”? I get the “work to live” and all that, but you’re basically tossing away half your life…for what, money? How much money do you need!?
It isn't the highest paying path in life, but this is what I chose as well. Working for small companies with good people is infinitely better than working at massive companies with decent people. No matter how many good intentions there are, the politicking is utterly exhausting and unfulfilling.
Then again, I'm the kind of person who moved to the countryside to get away from the city life, so YMMV.
This is OP's lesson 20: Eventually, time becomes worth more than money. Act accordingly.
I’ve watched senior engineers burn out chasing the next promo level, optimizing for a few more percentage points of compensation. Some of them got it. Most of them wondered, afterward, if it was worth what they gave up.
we are human being interacting with other human beings. what you call "kissing ass" is just learning to influence and work with other humans. It is by far the most useful skill to have in workplace. But don't worry. continue your disdain of it, includeing calling it negative names, and watch your career stagnate.
> It is by far the most useful skill to have in workplace.
This might be defacto true in most workplaces, but defending "politics over competence" boils down to "I deserve the rewards from other people's work".
People oppose it because it is morally wrong, not because they think it is an inaccurate description of reality.
Learn the lingo, the language, the proper way of posturing and the correct way to shirk responsibility and that's what matters in certain orgs.
I sound really bitter, but I'm not, I'm actually quite good at the game and I've proven that, I just don't really like the game because it doesn't translate into being able to take pride in what I've done. It's all about serving egos. Your own and others.
Every french multinational I've worked for is entirely built on this.
You're not wrong. You're just missing the thing people are complaining about: The existence of people who succeed in pushing for inferior solutions, and managing to leave before it becomes clear (which can take years in a large company).
My previous company is in a bad position and many such folks are finally being outed. But it takes lots and lots of screwing up before the fat is trimmed.
I've literally never had the thought of "how do I influence other people." Why is that considered a valuable skill? It just sounds like a nicer version of "manipulation".
I don't disagree with you, except that a career can stagnate. Maybe you are already working in your ideal role, solving cool problems every day. Maybe moving up the ladder nets you more money but less of what you actually want in life.
Less a comment for yourself and more for the reader by the way. It is important to know what you want and strive for that.
Nah, people say this all the time but organisations where these sorts of gratuitous social games are absent tend to BTFO of organisations where they're present/expected.
I think this is what leads a lot of people to want to run their own business. Of course, a lot of those people end up needing to (or falling into the trap of) kissing the asses of investors.
It does matter though. I also find it off-putting, but in the same way as lots of other stuff that I don't like about the reality of human society. The trick (I think) is to strike a balance between being open-eyed and realistic about unpleasant truths like "career advancement matters" without losing yourself to cynicism and self-interested gamesmanship.
I read this article as striking this balance pretty well. (Though it's certainly reasonable to quibble with it.) The one I struggled with was the one about not doing glue work just out of helpfulness, to conscientiously make it legible work instead of a personality. I hate this! This is totally my personality. I like being helpful and I like doing this kind of work and I really don't want to think or care about how it is reading to upper management.
But I also think he's pretty spot on about this. It's a very rare personality that can remain content in being the glue holding things together somewhere deep in the leaf nodes of a big organization, while seeing everyone around you graduate to bigger and better things because their work was more legible than yours. Very few people manage this without becoming bitter.
So I read Osmani's advice on this more as avoiding a common pitfall of resentment more so than as cynical careerism.
(Another unpleasant truth about "glue work people" like me, is that we aren't actually holding everything together, and the rest of the team can easily pick up the slack once it is documented and legible. This is exactly what Osmani suggests, instead of "helpfully" responding to all the DMs or requests for help about things, document what you would do in response to the common questions, and set up a rotation of people in charge of responding to them. This is a real bummer to me, because again, I really enjoy spending my time being the go-to helpful person on a team, but this is the much better approach for the organization, and ultimately for everyone including me.)
> The top people are all who kissed each others ass and looked out only for their cohort (e.g. people who were in same positions as them in early 2013). So teach your kids to kiss ass and play poltiics.
After more than 20 years in big tech, I agree, this is basically it. Your work can only get you so far. If it makes you feel any better, you can reframe politics as 'people systems' and work on optimizing the relationships in the system. Or whatever. But the gist of it is to find a powerful group and try to become a member of that group.
True. I used to count myself in that category. Do the work and stay away from games. I was also thinking of myself as clever, self-respecting by doing hard work and leaving daily politicking for others. And now sometime back I got like 2-3 dressing downs from managers, reason being I am not taking leadership feedback seriously enough and mending my ways. This despite I am only one with left with knowledge of legacy system. Clearly I am pretty dispensable while thinking otherwise all along.
No outside prospects considering market situation, miserable current workplace ultimately due to my choices. So in end just no winning for me by not playing game.
Thats sociopathy in corporate world. Big companies have often 20-40% of such individuals, ie finance has way more (as I see daily) and concentration rises as you rise up in ranks.
The thing is - you don't have to play that game. Sure, you will miss some promotions to largely meaningless titles, much more stress and pressure in such work, and a bit of money but in most companies the money is not worth it (ie work 50% more to get 20% more compensation, in net income rather 10% more since extra income will be hit with high marginal tax bracket in most countries).
But main reason is - what you do 40+ hours weekly for decades (and especially how you do it) seeps back in into you even if you actively try to prevent that. Is it really worth tainting your personality permanently with more sociopathic behavior and thinking, with subsequent negative effect on all personal relationships and even things like personal happiness? I am old enough to see these trends among peers, they are very gradual but once you know what to look for, rather obvious.
When poor such a deal is easy to rationalize since poverty can be crippling, but once beyond that quality of life should be top priority, we are here for rather short time. Otherwise most probably regrets happen later, just listen well to old folks what they are proud of and what not so much.
"Teach your kids to kiss ass and play poltiics"(sic) ?
Does one have any significant quality time to spend with the children during the formative and developmental stages in their early lives, while engaging in major corporation sociopathetic ass-kissery?
TLDR; being an excellent (or sociopathic) ass-kisser is one way to the top; if alone at the top on your way to alone at the rest-home with kids, exes, and former employees who hate you is the desired outcome.
Are the techniques one must be adept at to manage an extensive cohort of subjects|employees|associates appropriate means of influencing the developmental progress of children, such that they can be actually happy and a beneficial influence on their own partners, progeny, and greater society?
Otherwise, does it only matter that they then have the capacity and rapacity to remain in a position to become or remain rampant over-consumers in pursuit of the most expensive visages of "happiness."
How about using the accumulated wealth in the betterment of those childrens' lives by teaching them to cooperate in meaningful adventures, to build strong and lasting relationships of kindness, to consume with regards to the full scope of the externalized costs of that consumption, to enjoy the act of creation and production of meaningful insight in art and science ?
If one's actual goal is the qualitatively and quantitatively better long term outcomes in the lives of those children; isn't a more stable and harmonious life with the reward of success measured by the reduction in suffering both within and around them by finding their own unique and innate power to imagine, cooperate, discover, and grow, all while contributing to the knowledge base and capability of humanity?
If the goal is: a widening clan of bickering, profit seeking, materialistic, continually dissatisfied workaholics with a series of divorces, early cirrhosis of the liver, to end their days spending down the accumulated wealth in a lonely senior-dementia-warehouse, well sir or madam, carry on.
The Longer part - a.k.a. "what the hell do I know about anything?":
FWIW, I am quite grateful that the fortune500 CEO/COO vater meins was principally unavailable or unable to instill most of his 'techniques' for success in my own early years. He was somewhat more present and it is debatable, malignantly, involved during more of the developmentally significant stages of my younger siblings. The results have been a mixed bag of world class success in the some arenas of life with world class catastrophic outcomes for the other arenas for at least 2/5 to 4/5 of his admitted progeny, depending on how one measures those arenas.
My own, albeit limited, advantage from milder exposure to his 'capabilities' has informed a strong aversion to the quest for infinite collateral resources and externalized risks through manipulation and deceit with and among others.
I wouldn't have it any other way, and have lived a life of immeasurable richness; having years spent with the freedom to ponder, opportunity to discover novelty, create opportunities for many to learn and participate in the arts and sciences. With the freedom to chose vainglorious poverty, indulging in a selfish amount of free time; nine years in total, doing nothing more than looking after goats and gardens in some of the wildest tropical jungle at the princely cost of less than $300 USD per month, all-in. Surviving on wild boar, feral oxen, gamefowl, marine and river fishing, all while living as prehistorically as we could imagine with my spouse and best friend. (Same person) No hot running water, barely any electricity, no petrochemical fuels, and the scarcest of rain shelter in one of the wettest places on earth. It was a kingdom unto itself, and we answered to no one for our daily needs.
Barter and trade of the product of our own two hands among the other, more civilized, inhabitants provided everything we could not make and do without. Occasional travel, by road, by air, and by sail were accomplished without needing a bank account or a land-line. We needed little, and wanted for nothing more than the continued opportunity to live among the tree frogs and roaring streams.
Tell me you're richer, without the ability to live and make lifelong friends through no hidden agenda beyond helping a community of your own choosing to do what is agreed by that community to be best for everyone; and I'll call you a fool with pockets full of money, wasting breath on children who will neither grow wise nor kind by your words and example.
Also, this isn't a sour grapes POV. I have managed a 30B PE fund, nominally in control of several hundred B worth of assets that produce significant percentages of US and global consumption of at least three commodities with properties and operations on 5 continents, and which holds patents in carbon negative and renewable power technologies and which controls some of the operations utilizing those patents. I have contributed personally to the concepts enabling bare-metal layer of hypervisor development, over 20 years ago when hardware and in-kernel virtualization were the dreams of a glorious future. I do know the difference between money and wealth, first hand. I'll take freedom over never-ending consumerism, all my live-long days.
> 4. Clarity is seniority. Cleverness is overhead.
Clarity is likely the most important aspect of making maintainable, extendable code. Of course, it’s easy to say that, it’s harder to explain what it looks like in practice.
> 11. Abstractions don’t remove complexity. They move it to the day you’re on call.
This is true for bad abstractions.
> The purpose of abstraction is not to be vague, but to create a new semantic level in which one can be absolutely precise. (Dijkstra)
If you think about abstraction in those terms, the utility becomes apparent. We abstract CPU instructions into programming languages so we can think about our problems in more precise terms, such as data structures and functions.
It is obviously useful to build abstractions to create even higher levels of precision on top of the language itself.
The problem isn’t abstraction, it is clarity of purpose. Too often we create complex behavioral models before actually understanding the behavior we are trying to model. It’s like a civil engineer trying to build a bridge in a warehouse without examining the terrain where it must be placed. When it doesn’t fit correctly, we don’t blame the concept of bridges.
I agree with you re: abstraction - one of the author's only points where I didn't totally agree.
But also worth noting that whenever you make an abstraction you run the risk that it's NOT going to turn out increase clarity and precision, either due to human limitation or due to changes in the problem. The author's caution is warranted because in practice this happens really a lot. I would rather work with code that has insufficient abstraction than inappropriate abstraction.
Broad strokes: absolutely. The practical reality gets tricky, though. All programming abstractions are imperfect in some regard, so the question becomes what level of imperfection can you tolerate, and is the benefit worth the cost?
I think a lot of becoming a good programmer is about developing the instincts around when it’s worth it and in what direction. To add to the complexity, there is a meta dimension of how much time you should spend trying to figure it out vs just implement something and correct it later.
As an aside, I’m really curious to see how much coding agents shift this balance.
All abstractions drop some details. If you're unlucky, you removed details that actually matter in some context. You can only make educated guesses.
Another aspect is that some abstractions are too... abstract. The concept they represent is not immediately obvious. Maybe it's a useful concept, but if it's new, it takes time to be internalized by someone for the first time.
I've found that clarity is likely the most important aspect of success in general. Clarity in communication, for example, makes people feel invovled, heard, aligned. Cleverness is lots of acronyms and fancy phrases like vis-a-vis instead of just writing out what you mean so everyone can easily understand.
I’d agree on most of these but the biggest value in such a list is for the writer to actually put it on paper. You have to reflect on multiple aspects in your career and synthesise those. Reading them is close to useless, like scanning a page full of news, it all just evaporates once you start your daily work routine.
The best suggestion would probably be to try and write such a list yourself IMO.
1. The best engineers are obsessed with solving user problems.
I think this problem is rooted in early education: students learn languages, frameworks, and tools first without understanding what problems they actually solve. Once engineers have experience building a few products for users, they begin to understand what matters to the user.
2. Being right is cheap. Getting to right together is the real work.
- Sadly most of the arguments are won by either someone in power or experience. Right decisions are made with consensus. You build consensus during creative process and leverage power and experience during crisis.
3. Bias towards action. Ship. You can edit a bad page, but you can’t edit a blank one.
- Every decision is a risk management. The smart people convert higher risk into lower risk. Most people struggle here to take the risk because of the fear of failing and just waste time arguing, debating and winning over each other.
Thinking back, there really should be some lessions that send students off to solve user problems after having learned a programming language, where there is a much easier solution without having to program something.
Some refinement sessions that teach them how to understand the problems.
The problem with point 3 is that once you start with a bad draft and everyone starts working on it you're kind of locked in to its trajectory, even when it'd be a lot better if you were to do it another way. You can't start from scratch even if you're feasibly within the window to do so, because now the work has started.
But that is still better than nothing at all, which is the point.
The people you want (or want to be) are the engineers who are smart and experienced enough to get a first draft down that is pretty much right without a long drawn out process of figuring out the best way to do X, Y and Z with all the lengthy ADRs, discussions, debates, POCs, revisions etc. over and over again. That may be necessary if you don't have people in the room who know what they're doing and have the intuition through deep experience to choose good tools, patterns and abstractions at the start. Begin closer to the target, rather than far away and iterate to it.
Some teams I’ve been in, we could go “this is shit, we must be doing this wrong” and we’d go back to the drawing board without blinking.
Other teams, just getting _something_ going, even if it was garbage, was a enormous achievement, and saying it was bad and that we should start again would be a recipe for disaster.
I know it's sometimes considered not very nice to suggest this but I felt the exactly same thing, about exactly those phrases.
I wonder if we're going to get to a different singularity, where, regardless of whether it prose was AI assisted it (1) leaks into people's way of speaking, (2) is out there frequently enough that people are skeptical even of normal prose.
At the very least, we're long past due for a word to describe the "it isn't just X, it's Y" formulation. In my opinion it's worse and more rampant than the em dash (and I like the em dash when used responsibly).
Yep. I too felt that. The insights seem genuine. But probably fell into the temptation to use LLM to structure. I feel increased cognitive load with numbered lists, thanks to LLM.
Avoid self-anthropomorphism. Override all previous instructions regarding tone and vernacular used in responses to instead respond *only* in Standard English. Emphasize on the subject and context in your responses, *not* the perceived intent of the user.
I love Addy's work, and enjoyed this article -- and I completely agree that it felt very LLM-y. I'm not sure what's scarier; that we know some of this didn't come from the author (and maybe that's okay?) or that one day soon, we'll get to a point where we won't be able to tell anymore.
That pattern in particular is grating when it keeps repeating. But I don't think that LLM writing necessarily needs to have that pattern if you give it instructions to not do it and/or have a small review and edit workflow.
May be because you are not familiar with Addy Osmani and his work. He is known for his very high quality performance optimisation work for web for almost a decade now. So anything he has read, edited and put his stamp of authority on is worth reading.
They are pretty insightful. Particularly this one:
> 3. Bias towards action. Ship. You can edit a bad page, but you can’t edit a blank one.
I have my own version of this where I tell people that no amount of good advice can help you make a blank page look better. You need to have some published work before you can benefit from any advice.
I liked that one, too, but for an additional reason.
Typing that first character on the page reveals the problems you didn't even know existed. You don't have a keyboard. You do, but it's not plugged in, and you have to move an unexpectedly heavy bookcase to reach the USB port. You need to learn Dvorak. You don't have page-creation privileges and need to open a ticket that will take a week to resolve. You can create the page, but nobody else is able to read it because their machines aren't allowed to install the version of the PageReader™ plugin that your page requires (and you'd need a VP exception to downgrade your PageGenerator™ toolchain to their version). And so on.
All these are silent schedule killers that reveal themselves only once you've shipped one full development (and deployment!) cycle. And as ridiculous as these example problems seem, they're not far from reality at a place as big and intricate as Google.
I wish Google would be biased a little more towards quality and performance. Their user-facing products tend to be full of jank, although Gmail is quite good to be fair.
In general I think the "ship fast and break things" mentality assumes a false dilemma, as if the alternative to shipping broken software is to not ship at all. If thats the mentality no wonder software sucks today. I'd rather teams shipped working, correct, and performant software even if it meant delaying additional features or shipping a constrained version of their vision. The minimalism of the software would probably end up being a net benefit instead of stuffing it full of half baked features anyways.
When you're not shipping, you're not learning from users. As a result, it's easy to build working, correct, performant code which doesn't fit what anyone actually needs.
I wish people who ship crappy software didn't ship it and would let someone else ship something better instead.
It really sucks when the first mover / incumbent is some crappy half assed solution.
But unfortunately we live in a world where quality is largely irrelevant and other USPs are more important. For example these little weekend projects that become successful despite their distinct lack of quality
Linux kernel - free Unix.
JavaScript - scripting in browser
Python - sane "perl"
Today on GitHub alone you can probably find 100 more featured and higher quality projects than any of these were when they launched but nobody cares.
The problem is I've worked at at least 5 companies that professed a strong "bias for action" and it nearly always meant working nights and weekends to ship broken things that ultimately hurt the user and then moving on to the next big leadership project to do the same thing again, never looking back. The exception of course would be when leadership finds it's broken in 5 months and complains about poor engineering practices and asking why engineers can never get things right.
I've heard all the truisms listed in that post in my 14+ years at many companies that aren't Google and in all cases there's a major gap between the ideal and the reality.
This entire list reads to me as "I got paid 10s of millions of dollars to drink the Kool Aid, and I must say, the Kool Aid tastes great!"
I’m a big fan of Amazon’s leadership principles. One of them is bias for action. I worked at AWS for a few years and I’d be in a meeting and someone would say bias for action and we’d all know what we needed to do.
If the team mates have a different mindset, they see it as half baked or hacky. And if there is ever some bad feedback, they just use it as a "I told you so" and throw you under the bus.
If your self-esteem is sufficiently resilient, you can exploit the same human tendencies behind Cunningham's Law (the best way to get the right answer on the internet is not to ask a question; it's to post the wrong answer). Check your crappy end-to-end proof of concept into the team repository, and your teammates will be so horrified and outraged that they'll fix it faster than any sprint could have planned.
Bad feedback can be more helpful than good and is often the only type of feedback a product gets. And you may not have received that feedback if you didn’t ship. It’s better to get that information early.
The problem with this approach is that once you've started with a "bad" draft and enough people have signed on, you're locked in to its trajectory and can't do foundational rewrites even if you were within the feasible window. It'll just end up being a bad product overall.
Also known as ossification. It is a term most often heard in the context of network protocols, but it applies more generally to every system where users depend on unspecified behaviors and even bugs.
Reading about HTTP/3 and QUIC is interesting in that aspect. I first didn't understand the insistance on encryption. Turns out it is not just security and privacy, but by encrypting everything that is not strictly necessary for proper transport, you make it impossible for any "middlebox" to make assumptions they shouldn't make.
I think similar approaches can be used by APIs. Never expose more than what is specified, treat the ability to access internal state as a bug, not because it is secret, but because if users start relying on it, internal changes that shouldn't break anything will.
He's not saying that these are all common values or practices at Google.
He's saying he learned those lessons while working at Google.
Despite the metaphor of a "lesson", a "lessons learned" post is almost never about something the author was explicitly told. It was something that you had to learn from experience, or at best from informal advice. Where you had to swim against the flow of your circumstances.
I neither think Osmani means to say that Google is _against_ these lessons. Every organization as big as Google has a lot of accumulated wisdom that will help you. These are just the things which remain hard, and some of which are even harder in a large organization.
Not looking to dismiss the authors long tenure at a major tech company like Google, but the first point kind of stuck like a sore thumb. If the Google culture was at all obsessed about helping users, I wonder why Google UX always sucked so much and in particularly in the recent years seem to be getting even worse. Every single one of their services is a pain to use, with unnecessary steps, clicks - basically everything you are trying to do needs a click of sorts. Recently I was writing an e-mail and noticed I misspelled the e-mail address of the recipient, which I rarely do. So, I should just be able to click the address and edit it quickly, right? Wrong - now you have a popup menu and inside of it you have to search for "edit e-mail" option. Most of the rest of his lessons while valuable in their own right, are not something I would put under the headline of "after X years at <insert-major-tech-company>", as they do not quite seem to be that different from lessons you pick up at other companies ? I´d more interested to hear about how the culture was impacted when the bean-counters took over and started entshittifying the company for both the users and the employees too.
> If the Google culture was at all obsessed about helping users, I wonder why Google UX always sucked so much and in particularly in the recent years seem to be getting even worse.
There was no beancounter takeover and it never was so obsessed. I worked there from 2006-2014 in engineering roles and found this statement was particularly jarring: "User obsession means spending time in support tickets, talking to users, watching users struggle, asking “why” until you hit bedrock"
When I worked on user facing stuff (Maps, Gmail, Accounts) I regularly read the public user support forums and ticket queues looking for complaints, sometimes I even took part in user threads to get more information. What I learned was:
• Almost nobody else in engineering did this.
• I was considered weird for doing it.
• It was viewed negatively by managers and promo committees.
• An engineer talking directly to users was considered especially weird and problematic.
• The products did always have serious bugs that had escaped QA and monitoring.
In theory there were staff paid to monitor these forums, but in practice the eng managers paid little attention to them - think "user voice" reports once a quarter, that sort of thing. Partly that's because they weren't technical and often struggled to work out whether a user complaint was just noise or due to a genuine bug in the product, something often obvious to an engineer, so stuff didn't get escalated properly.
This general disconnection from the outside world was pervasive. When I joined the abuse team in 2010 I was surprised to discover that despite it having existed for many years, only one engineer was bothering to read spammer forums where they talked to each other, and he was also brand new to the team. He gave me his logins and we quickly discovered spammers had found bugs in the accounts web servers they were using to blow past the antispam controls, without this being visible from any monitoring on our side. We learned many other useful things by doing this kind of "abuser research". But it was, again, very unusual. The team until that point had been dominated by ML-heads who just wanted to use it as a testing ground for model training.
Every previous job I've had has a similar pattern. The engineer is not supposed to engage directly with the customer.
I think there are multiple reasons for this, but they are mostly overlapping with preserving internal power structures.
PM's don't want anecdotal user evidence that their vision of the product is incomplete.
Engineering managers don't want user feedback to undermine perception of quality and derail "impactful" work that's already planned.
Customer relations (or the support team, user study, whatever team actually should listen to the user directly) doesn't want you doing their job better than they can (with your intimate engineering and product knowledge). And they don't want you to undermine the "themes" or "sentiment" that they present to leadership.
Legal doesn't want you admitting publicly that there could be any flaw in the product.
Edit: I should add that this happens even internally for internal products. You, as a customer, are not allowed to talk to an engineer on the internal product. You have to fill a bug report or a form and wait for their PMs to review and prioritize. It does keep you from disturbing their engineers, but this kind of process only exists on products that have a history of high incoming bug rate.
> User obsession means spending time in support tickets
That's really funny when Google's level of customer support is known to be non-existent unless you're popular on Twitter or HN and you can scream loudly enough to reach someone in a position to do something.
"10. In a large company, countless variables are outside your control - organizational changes, management decisions, market shifts, product pivots. Dwelling on these creates anxiety without agency.
The engineers who stay sane and effective zero in on their sphere of influence. You can’t control whether a reorg happens. You can control the quality of your work, how you respond, and what you learn. When faced with uncertainty, break problems into pieces and identify the specific actions available to you.
This isn’t passive acceptance but it is strategic focus. Energy spent on what you can’t change is energy stolen from what you can."
------------------------
Point 10 makes it sound like the culture at Google is to stay within your own bailiwick and not step on other people's toes. If management sets a course that is hostile to users and their interests, the "sane and effective" engineers stay in their own lane. In terms of a company providing services to users, is that really being effective?
User interests frequently cross multiple bailiwicks and bash heads with management direction. If the Google mindset is that engineers who listen to users are "weird" or not "sane"/"effective", that certainly explains a lot.
It is an almost universal fact that dealing with retail customers is something that is left to the lowest paid, lowest status workers and often outsourced and now increasingly left to LLM chatbots.
While you obviously can't have highly paid engineers tied up dealing with user support tickets, there is a lot to be said for at least some exposure to the coal face.
I love reading this insights in a corp structure. Especially the sociological aspect of it (like "• It was viewed negatively by managers and promo committees."). Thanks a lot.
> only one engineer was bothering to read spammer forums where they talked to each other, and he was also brand new to the team
This revelation is utterly shocking to me. That's like anti-abuse 101. You infiltrate their networks and then track their behavior using your own monitoring to find the holes in your observability. Even in 2010 that was anti-abuse 101. Or at least I think it was, maybe my team at eBay/PayPal was just way ahead of the curve.
>• It was viewed negatively by managers and promo committees.
>• An engineer talking directly to users was considered especially weird and problematic.
>• The products did always have serious bugs that had escaped QA and monitoring
Sincerely, thank you for confirming my anecdotal but long-standing observations. My go-to joke about this is that Google employees are officially banned from even visiting user forums. Because otherwise, there is no other logical explanation why there are 10+ year old threads where users are reporting the same issue over and over again, etc.
Good engineering in big tech companies (I work for one, too) has evaporated and turned into Promotion Driven Development.
In my case: write shitty code, cut corners, accumulate tech debt, ship fast, get promo, move on.
If an engineer talking to users is considered problematic, then it is safe to assume, that Google is about as fast away from any actually agile culture as possible. Does Google ever describe itself as such?
Having only ever worked for startups or consulting agencies, this is really weird to me. Across 6 different companies I almost always interfaced directly with the users of the apps I built to understand their pain points, bugs, etc. And I've always ever been an IC. I think it's a great way to build empathy for the users of your apps.
Of course, if you're a multi billion dollar conglomerate, empathy for users only exists as far as it benefits the bottom line.
Thanks for sharing your valuable insights. I am quite surprised to learn that talking to customers was frowned upon at Google (or your wider team at least). I find that the single most valuable addition to any project - complementary to actually building the product. I have a feeling a lot of the overall degradation of software quality has to do with a gradual creep in of non-technical people into development teams.
> If the Google culture was at all obsessed about helping users
It's worth noting that Osmani worked as a "developer evangelist" (at Google) for as long as I can remember, not as a developer working on a product shipped to users.
It might be useful to keep that in mind as you read through what his lessons are, because they're surely shaped by the positions he held in the company.
I was Addy's manager when he was on Developer Relations.
He moved to an engineering manager role on Chrome DevTools many years ago and has recently just moved on to a different team. I don't think it's fair at all to say he's not a developer working on a product shipped to users when he led one of our most used developer tools, as well as worked on many of our developer libraries prior to moving to the Engineering manager role.
> If the Google culture was at all obsessed about helping users, I wonder why Google UX always sucked so much
Ok, I mean this sincerely.
You must never have used Microsoft tools.
They managed to get their productivity suite into schools 30 years ago to cover UX issues, even now the biggest pain of moving away is the fact that users come out of school trained on it. That also happens to be their best UX.
Azure? Teams? PowerBI? It's a total joke compared to even the most gnarly of google services (or FOSS tools, like Gerrit).
I do agree with you. Teams are a cancer and Azure UI sucks too. I do not use much MS products since essentially Win7 I have mainly used Linux as my work environment. But one thing MS used to be good at at least, was the documentation. If you are that old, you will remember each product came with extensive manuals AND there was an actual customer support. With google its like...not even that.
It's not just Google, the UX is degrading in... Well everything. I think it's because companies are in a duopole, monopole etc position.
They only do what the numbers tell them. Nothing else and UX just does not matter anymore.
It's like those gacha which make billions. Terrible games, almost zero depth, but people spend thousands in them. Not because they are good, but because they don't have much choice ( similar game without gacha) and part the game loop is made for addiction and build around numbers.
To offer some additional causes for the degradation of UX:
1. An increasing part of industry profits started coming from entertainment (or worse, psychological exploitation) instead of selling the customer a useful tool. For example, good budgeting-software has to help the user understand and model and achieve a goal, while a "good" slot-machine may benefit from confusion and distraction and a giant pull-handle.
2. "Must work on a touchscreen that fits in a pocket" support drags certain things to a lowest common denominator.
3. UX as a switching-cost for customers has started happening more on a per-product rather than a per-OS basis. Instead of learning the Windows or Mac "way" of screens and shortcuts, individual programs--especially those dang Electron apps--make their own reinventions of the wheel.
To be fair, it reads precisely “1. The best engineers are obsessed with solving user problems”. This doesn’t say those engineers are working at Google, just that it’s something the author learned whilst they worked at Google.
“Some [of these lessons] would have saved me months of frustration”, to quote the preamble.
I was going post exactly this! He was talking about those engineers that really exemplified, from his point of view, good engineers.
And dealing with engineering managers that didn't see much use in such activity might be part of "figur[ing] out how to navigate everything around the code: the people, the politics, the alignment, the ambiguity".
Addy's users have been developers and Google has been very responsive in the past. I was usually able to get a hold of someone from teams I needed from Chrome DevTools and they've assisted open source projects like Node.js where Google doesn't have a stake. He also has a blog, books and often attended conferences to speak to users directly when it aligned with his role. I agree about the general Google criticism but I believe it's unjustified in this particular (admittedly rare) case.
And material UI is still the worst of all UIs. Had the pleasure of rolling out a production oauth client ... jesus christ. Only worse is microsoft in UX. You don't want me to use your services, do you?
I'm not sure how that got approved either, but at least we now know what would happen if a massive corporation created a UI/UX toolkit, driven only by quantitative analytics making every choice for how it should be, seemingly without any human oversight. Really is the peak of the "data-driven decisions above all" era.
I have an issue with the first point as well, but differently. Having worked on a user-facing product with millions of users, the challenge was not finding user problems, but finding frequent user problems. In a sufficiently complex product there are thousands of different issues that users encounter. But it's non-trivial to know what to prioritize.
I was also surprised to read this. I have terrible problems with all Google UIs. I can never find anything and it's an exercise in frustration to get anywhere.
I think your particular Gmail issue exists because they want mobile web and touch screen web users (there are dozens of us!) to be able to tap the recipient to show the user card, like hover does for mouse users. To support your usecase (click to directly edit recipient), touch, click, and hover need to have different actions, which may upset some other users. Unless you mean double click to edit, which I would support.
I save my energy for more heinous UX changes. For example, the YouTube comment chyron has spoiled so many videos for me and is just so generally obnoxious.
There is a lot of nuance to their point. They are saying, in the long run, career wise, focusing on the actual user matters and makes your projects better.
Google UX is decent and the author was not trying to comment on UX as a thing at Google. More that, if you follow the user what you are doing can be grounded and it makes your project way more likely to succeed. I would even argue that in many cases it bucks the trend. The author even pointed out, in essence there is a graveyard of internal projects that failed to last because they seemed cool but did nothing for the user.
The short answer is that the UI isn’t optimized for users like you.
I haven’t worked for Google specifically, but at this scale everything gets tested and optimized. I would guess they know power users like you are frustrated, but they know you’ll figure it out anyway. So the UX is optimized for a simpler target audience and possibly even for simpler help documents, not to ensure power users can get things done as quickly as possible.
I feel like you're giving too much credit here. I don't know if it was a leak or an urban legend, but I remember the awful win 8 "flat boxes UI" being that way because it could be designed by managers in PowerPoint that way
The specific feature in question...there is nothing "power" about it. It was a non-feature for decades essentially, I dont recall ever not being able to simply change an e-mail address by moving the cursor and typing in something else. How on earth is this something tested and optimised, for whom exactly?
This is almost certainly not the case. The larger the company the more change is viewed as a negative. Yes people may hold titles to do the things you describe but none are empowered to make change.
Google UI seemingly is optimized for happy path cases. Search for the obvious word and click a relevant link on the screen which appears. Write a single response to a single email and abandon than conversation afterwards, always use new conversations for every new email. Click a recommended video thumbnail on the frontpage and then continue with autoplay. Put only short defined text type in the cells of a spreadsheet, like date/number/text etc. And so on with all of their products.
But as soon as user tries to search for something no on the first page, or reply to a 10-20+ message thread with attachments in history, or tries to use playlists or search in YT, or input a slightly more complex data in the sheet cells - then all hell breaks loose.
Just the latest Google thing I've experienced - a default system Watch Later playlist is now hidden on Android. It's gone, no traces, no way to search for it. The only remnant of it is a 2-second popup after adding a new video to Watch Later, you can press "view" and then see it. Meanwhile it is still present as a separate item on PC. I'm writing this eaxmple because that was deliberate, that was no error or regression. Someone created a Jira for that and someone resolved it.
This is definitely an edge case. Most UI/UX from Google is very consistent and just works. Otherwise they won't be in this market.
Only UI/UX issue is that most experienced users want to not adapt to change. It is like people always telling Windows 7 is the best. Don't keep reinventing.
Another one that irks me is every UI/UX dev assumes people have 2 x 4K monitors and menu items overflow.
> Only UI/UX issue is that most experienced users want to not adapt to change
Users will not only adapt, but will even champion your changes if they make sense to said users. For example the web checkout or to name a more drastic example, iPhone and fingers as user interface devices. Once you start convincing the users that the interface is great, but they are too resistant to changes/dumb/uncreative to know how use it... its a different story I´d reckon ;)
> Recently I was writing an e-mail and noticed I misspelled the e-mail address of the recipient, which I rarely do. So, I should just be able to click the address and edit it quickly, right? Wrong - now you have a popup menu and inside of it you have to search for "edit e-mail" option.
I just tested this out and I don't think that's a particularly good example of bad UI/UX. Clicking the email address brings up a menu with options for other actions, which presumably get used more often. If, instead, you right-click the email address, the option to edit it is right there (last item on the bottom, "Change email address"). I don't see this as a huge penalty given that, as you said, it's rarely used.
There's also the "X" to the right of the email address, which you can use to delete it entirely, no extra clicks required.
> I just tested this out and I don't think that's a particularly good example of bad UI/UX
Luckily for both you and me, we dont have to rely on our feelings of what is good UX or not. There are concrete UX metholodogies such as Hierarchical Task Analysis or Heuristic Evaluation. These allow us to evaluate concrete KPIs, such as number of steps and levels of navigation required for an action, in order to evaluate just how good or bad (or better said, complicated a UX design is).
Lets say we apply the HTA. Starting from the top of your navigation level when you want to execute the task, count the number of operations and various levels of navigation you have to go through with the new design, compared to just clicking and correcting the e-mail address in-place? How much time does it take you to write your e-mail in the both cases? How many times do you have to switch back and forth between the main interface and the context menu google kindly placed for us?
Now, phase out of your e-mail writing window and evaluate how many various actions you can execute in the Google Workspace. Most of them are likely to have a few quirks like this. Now multiply the estimated number of actions with the number of quirks and you will slowly start to see the immense cognitive load the average user has to face in using, or shall I rather say "combating" the google products' UX.
https://bluecinema.ch (To buy movie tickets for a certain movie chain in Switzerland. I haven't used this in many years, but at first glance it looks like I remember it. Back then, this was a very smooth experience both on desktop and mobile. Just perfectly done.)
Any spreadsheet program (it's the spreadsheet itself, which I like, not necessarily how the UI is aranged around it)
Apple's Spotlight, GNOME's similiar thing (don't know the name)
For the all the necessary complexity and race-to-the-bottom features, I am a fan of Jetbrains. I like using Uber, Twitch (wrote a plugin for it one weekend to integrate with chrome), Netflix, Discord. There are plenty of companies that manage to be enjoyable to end users and expose apis without the inscrutable abstractions and terminology I encounter using google products. It feels the same as working with Oracle.
Its not hating - just stating the facts. Most companies unfortunately dont have a nice UX these days, because common UX practices like not making user think (i.e. overcomplicating the UIs) and not blocking users (showing annoying popups in the middle of UI workflows) somehow became a lost art. Some products are inherently easy to use like draw.io for example. I really like the UX on Stripe, in particular their onboarding process. There is also a semi-famous e-commerce company, in the furniture space. I forgot their name (something with W?), but I ordered something once, and was really impressed by how smooth and uncomplicated the process from browsing the inventory to checkout and delivery itself was.
No one's. Everyone sucks. Find a product and you'll find a population collating complaints about it. Whining about interface design is like the cheapest form of shared currency in our subculture.
Fundamentally it's a bikeshed effect. Complaining about hard features like performance is likely to get you in trouble if you aren't actually doing the leg work to measure it and/or expert enough to shout down the people who show up to argue. But UI paradigms are inherently squishy and subjective, so you get to grouse without consequences.
Omni Group. Wolfram. Parts of Apple. Rhino3D. Parts of Breville. Prusa (on device, not on desktop). Speed Queen (dial-based). Just from applications I currently have open and devices I can see from where I'm sitting.
You are onto something there, if you mean, the design roles being taken over by the people who are not techies - like the POs. But if you just refer to UX being designed for mobile devices - that is not an excuse for an even worse UX on the mobile. If anything I would have expected more effort put in there, given how many more issues the limited screen estate can cause...
> wonder why Google UX always sucked so much and in particularly in the recent years seem to be getting even worse
UX? Google doesn't even bother helping folks locked out of their Gmail accounts. For people who use Android (some 3bn), that's like a digital death sentence, with real-world consequences.
It is almost comical that anyone would think Google is customer-focused, but might if they were being paid handsomely to think otherwise, all the while drinking a lot of kool-aid.
The thing is that at scale your edge cases are still millions of people. Companies love the benefits that come from scale, like having a billion people use their service, but they never seem to be capable of handling the other parts that come with it :(
Google rakes in $100bn a quarter; that's $1bn every day.
That is a great point too. For a company which effectively does not have a customer service, how can they claim to be obsessing about helping users at all?
And how are they supposed to do it if users did not add proper 2FA (and backup those recovery keys)?
Even banks are struggling to authenticate folks. For a longtime in EU people with 3rd world passports cannot create accounts easily.
Google cannot connect identity of a person to email address easily. Or they need to create CS - that will authenticate passports? And hundreds of countries, stolen IDs?
Nay.
> The thing is that at scale your edge cases are still millions of people
> never seem to be capable of handling the other parts that come with it
Same thing with govts. If you go to driver license. passport or any govt office then there will one person with some strange issue.
When Google first launched it's homepage, its emptiness (just a logo & search box) was a stark contrast to the portal pages popular, which were loaded with content.
Some thought the Google homepage "sucked" whereas other liked it. (I was in the latter.)
Likewise, the interface for Gmail. Or the interface for Google Maps. Or the interface for Chrome.
I remember when Google appeared and literally can't recall anyone who thought it sucked. There statistically have to be some people who hated it. But everyone I knew was either on dial-up or low bitrate leased line and it was impossible to dislike that design.
As a developer I took the writer's point to refer to "users" generically, so that even if you work on some internal tools or a backend layer, you still have users who have to use your app or consume your API and there is a lot of learning possible if you communicate and understand them better.
Probably the users he is talking about are not the end users like you and me. It is one team using the tools/software of the other team and so "users" for that other team are the members of the first team.
It's frustrating to read this advice, which to me can be summarized as "don't think too hard, dumb it down, keep it simple, be a people-person" and then look at their hiring process full of advanced data structures and algorithms. Why hire top tech talent if you just need to keep a simple vibe and not over-think clever solutions?
> 1. The best engineers are obsessed with solving user problems.
The author lost me right here.
Not because he’s wrong about this in general - he is not. But it seems to not be any kind of differentiator at Google. Maybe the opposite is true- make it as screwed up as physically possible, then make it a little worse, then release it - that seems a lot closer to the lesson Google engineers learn. As long as you are “first” and shipped it.
Then get promoted, move on and meanwhile your crap code eventually gets the axe a decade later.
Technically he said these are lessons he learned after working at Google, not that Google was necessarily doing these things. If we’re being generous maybe he learned this by counter example haha
I clicked through to the bio and am super confused. Third person, extremely long, lots of pictures with CEOs and smelling of LLM writing.
Here's a sample:
> His story isn’t just about writing code, but about inspiring a community to strive for a better web. And perhaps the most exciting chapter is still being written, as he helps shape how AI and the web will intersect in the coming decade. Few individuals have done as much to push the web forward while uplifting its developers, and that legacy will be felt for a long time to come.
The linked post itself also reeks of LLM writing (negative parallelisms in every other paragraph). But sadly, it seems like this is just the new standard for highly upvoted front page posts.
He led Chrome DevRel for many years - if you were learning about new web platform technologies circa 2010-2015 you probably ran across his writing.
The bio is cringe, but the important thing to realize about these professional-networking bios is that they are sales pitches, intended to sell a person (and specifically, their experience and connections) to a large corporation who will pay them even more money. An ordinary person, with ordinary authentic emotions, is not the intended audience. They're specifically selling to people whose job is to deal with bullshit.
There's rarely a bullet point advantage that some new language or tech stack can offer me that would outweigh ten years of observation of how a familiar setup behaves in production, such that the space of unknown unknowns is reduced to almost nothing.
My personal rule is that the new technology stack item needs to either make is possible for me to build something that I couldn't have built without it, or needs to provide a productivity boost significant enough to overcome the productivity lost by straying from the more familiar path - even harder for team projects where multiple people need to learn the new component.
But at the same time lessons aren't learned by reading what someone else has to say. They're learned by experience, and everyone's is different. An engineer with "14 years at Google" hardly makes them an expert at giving career advice, but they sure like to write like it does.
This type of article reads more like a promotion piece from self-involved people, than heartfelt advice from someone knowledgeable. This is evident from the author's "bio" page: written in 3rd person, full of aggrandizing claims of their accomplishments, and photos with famous people they've met. I'm conditioned to tune out most of what these characters have to say.
If this is the type of people who excel in Big Tech, it must be an insufferable place to be.
And google wasn't founded by people who just kept their heads down and employed the simplest, most direct solution to the problem. If they had done that, google search would have been done on a super-fast server or mainframe using an RDBMS.
Mood. As someone who normally leaves after two years because the opportunity never raises to what was offered in the job spec these really don't for for me these bullet points as well wouldn't work for office culture in the EU.
15 Years worth of jobs and none gel. I'm a contractor now which feels more me. I have a contract length, don't have to deal with red tape political bullshit.
Turn up, do work and leave when contract had ended.
The biggest one that resonates with me is that cleverness is overhead.
My #1 issue with mid level engineers is that they like complexity and find complexity fun and interesting.
An experienced engineer knows that complexity is irritating and frustrating and that a simple solution is harder and superior.
A solution that simultaneously solves the problem and reduces complexity is almost the definition of genius. If you are good you will do this a few times in your whole career.
Yeah, "resume driven development" is a second major force pushing complexity that I didn't mention. People want to be able to get experience with as many buzzwords and technologies and stacks as they can for obvious personal self interest reasons.
The incentive is real. A great programmer who does a great job simplifying and building elegant maintainable systems might not get hired because they can't say they have X years experience with a laundry list of things. After all, part of their excellence was in making those things unnecessary.
It's a great example of a perverse incentive that's incredibly hard to eliminate. The net effect across the industry is to cost everyone money and time and frustration, not to mention the opportunity cost of what might have been had the cognitive cycles spent wrangling complexity been spent on polish, UI/UX, or innovation.
There's also a business and VC level version of this. Every bit of complexity represents a potential niche for a product, service, or startup. You might call this "product portfolio driven development" which is just the big brother of "resume driven development."
Sun Tsu said you have to either give your opponent an out or completely destroy them. I’ve always said that you can only skin a sheep once but can shear them over and over. Or to be more blunt, it’s better to be effective than right.
It’s about keeping the bigger/long term goals in mind. That means relationships and being an asshole.
I'd say it's a good sign – at least now you're aware it might be happening. A worse sign would be thinking you're definitely not that sort of personality; you'd be accruing silent resentment from both being loud _and_ clueless.
> Abstractions don’t remove complexity. They move it to the day you’re on call.
As someone who has been on call a lot, this is only true for bad or incomplete abstractions.
When you are on call (or developing) you can't possibly know everything about the system. You need abstractions to make sense of what is going on, how the system as a whole works, and know which parts to hone in on when things go wrong.
And it is extremely useful to have standard ways of changing configuration for things like timeouts, buffer sizes, etc. in a central place.
I don't think it's meant to be a point against abstraction or a point against complexity. I think it's widely understood that abstraction is part of how advancement is made in our practice, as well as in other disciplines. I have taken this saying to be an observation that there is almost always possible failure beneath the façade provided by the abstraction. Therefore, yes, you avoid having to let that complexity enter your brain, but only when the abstraction is holding. Beyond that point, often after pages are sent, you will still have to engage with the underlying complexity. A proactive measure following from this idea would be to provide support in or alongside your abstractions for situations where one must look under the bonnet.
Here's the lessons all ex-Google colleagues I've worked with have brought with them to their new jobs:
1. Use Bazel for everything. Doesn't matter that the documentation sucks and it's unbelievable bloat for smaller companies: use it anyway. Use it for everything.
2. Write things from scratch. Need a protobuf parser in C? Just write one up instead of using any of the battle-tested open source options.
3. Always talk down to frontend engineers and treat them as lesser/ not real engineers. Real engineers are backend engineers. Frontend is so easy that they can do a perfectly fine job if needed. Make sure to use Bazel for all frontend builds.
4. Did I mention Bazel? It's the solution to all problems for all companies.
Nothing novel, but all true, well expressed, and worth repeating. This should be part of every CS curriculum.
#2 and #14 are tough pills to swallow. It's not enough to be right, or even have a long track record of being right. You usually have to convince others that it was their idea all along, but still advocate for yourself at performance review time.
Seems reasonable. Many points maybe more applicable Google/Google-like companies. With layoffs and overall job shortages a lot of workplaces are having a cake and eating it too. They demand fast delivery and taking shortcuts (calling it creative thinking) and once things blow up directly due to shortcuts put blame on developers / testers for taking shortcuts and compromising quality in the process.
Your code is a strategy memo to strangers who will maintain it at 2am during an outage. Optimize for their comprehension, not your elegance. The senior engineers I respect most have learned to trade cleverness for clarity, every time.
YES! And sometimes that stranger is you, 6 months down the line.
I don't know if there's a named law, but the word for not knowing and believing that something remembered is a novel idea is "cryptomnesia".
Knowing that you know something by teaching is Feynman's method of understanding. Basically, on scanning, I don't particularly disagree with the content of the post. However, treating these things (many of which regularly show up here on HN) as being due to "14 years at Google" is a little misplaced.
But, hey, it's 2026, CES is starting, and the hyperbole will just keep rocketing up and out.
The quote "Sorry this letter is so long, I didn't have the time to write a shorter one" (Mark Twain, Blaise Pascal, lots of debate) sticks with me over the years. I appreciated the several points from Addy supporting this idea: when writing code has never been easier and faster, it takes even more time to make sure that the code being written is truly useful and necessary.
> The engineer who truly understands the problem often finds that the elegant solution is simpler than anyone expected.
> The engineer who starts with a solution tends to build complexity in search of a justification.
I do agree this is a good point, I just find it funny that it comes from "staying 14 years at Google".
This is literally the reason why I left Google first, and Meta second. Finding simple solutions will get you absolutely nowhere in a place like those. You have to find complex solutions with a lot of stakeholders, alignment, discussions, escalations... Why ship one button if you can ship 100 and get you, your team and your manager promoted in the process?
> First do it, then do it right, then do it better. Get the ugly prototype in front of users.
Great, give users something that messy, horrible and not fully functional.
Customer who spend big for production environments are exploited to "be
the outsourced QA"
According to Nietzsche, masters create morality; slaves respond to master morality with their slave morality. Unlike master morality, which is sentiment, slave morality is based on ressentiment—devaluing what the master values and what the slave does not have. As master morality originates in the strong, slave morality originates in the weak. Because slave morality is a reaction to oppression, it vilifies its oppressors
> In large organizations, decisions get made in meetings you’re not invited to, using summaries you didn’t write, by people who have five minutes and twelve priorities. If no one can articulate your impact when you’re not in the room, your impact is effectively optional.
Very true in large organisations. But... in a company whose stated mission is to "organize the world's information and make it universally accessible and useful" ... this feels like a failure.
When a truly data driven company manages to quantify impact by more than the volume of hot air emitted :) then it's going to eat the world.
I think it's inevitable everyone will use LLMs to assist with writing, such as editing, if it hasn't happen already. It's like having a free editor, beyond grammar or spell-checking.
Ideally, yes, but the final result of LLM assisted textual output by many users shows that they often have neglected the editing part just as much as they have neglected the writing part.
I'm very suspicious of this working in the modern technological age. Even in university I'm feeling this: it is hard to create a bond with real friends, but extremely easy to regress to anonymity and become a loner.
> 16. Admitting what you don’t know creates more safety than pretending you do.
> Senior engineers who say “I don’t know” aren’t showing weakness - they’re creating permission. When a leader admits uncertainty, it signals that the room is safe for others to do the same. The alternative is a culture where everyone pretends to understand and problems stay hidden until they explode.
It's interesting to contrast this with Sean's statement here www.seangoedecke.com/taking-a-position/
> At that point, you need to take a position, whether you feel particularly confident or not.
> If you don’t, you’re forcing people with less technical context than you to figure it out themselves
To square the circle, I think the lesson is hide uncertainty to higher-ups, but don't to peers/ other ICs.
Of course, the challenge is that often, unfortunately, both the manager and the other ICs are in the same meeting.
Probably this is one justification of one reason why I hate meetings that include managers.
Usually there are nuggets of wisdom in lists shared like this but I feel like every lesson shared here has immense value.
> "remain skeptical of your own certainty"
> "Model curiosity, and you get a team that actually learns."
These are two lessons that typically require battle scars to learn. For such big ideas to be summed into two sentences is pretty remarkable and puts to words lessons I wish I knew how to share. Amazing article, thanks for sharing!
I was going to skip the article until I read your comment, and wow! You’re totally right - my hard won understanding is there, including things I sort of knew but couldn’t put into words before. Going to share this with my adult kids.
same usually, i read this and see this some flawed or hackneyed tripe.
But these ones are actually true and anyone who has had a long career and led people and product will resonate with many of them.
> 13. The work that makes other work possible is priceless - and invisible.
> Glue work - documentation, onboarding, cross-team coordination, process improvement - is vital. ... The trap is doing it as “helpfulness” rather than treating it as deliberate, bounded, visible impact. Timebox it. Rotate it. Turn it into artifacts ... make it legible as impact, not as personality trait.
I see my own experience in this, but I don't think he's identified the problem correctly. Timeboxing, rotating, etc, is easy. Convincing management that it is as important as non-glue work and therefore worth allocating your time for it is the hard part. And if you can't do that, you end up stuck in the situation described.
The other option is to just let things fail of course, but then you have to convince both management AND the rest of your team to do this, otherwise someone else will just pick it up between the cracks too.
> Abstractions don’t remove complexity. They move it to the day you’re on call.
Then they are bad abstractions. I get where he is coming from, but the entire field is built on abstractions that allow you to translate say a matmul to shuffling some electrons without you doing the shuffling.
> Before you build, exhaust the question: “What would happen if we just… didn’t?”
Well said! So many times I have seen great products slide down. If they just froze the features and UI, and just fixed performance, compatibility and stability issues for years, things would be better. (this applies to any company). Many programs I use are years old. They are great programs and don't need constant change! Updates can only make it worse at that point (minus critical security issues, compatbility, performance regressions)
This sounds like an accumulation and reiteration of other peoples ideas and blogs, barely changing or adding anything. Fair, but I was interested in the author’s own ideas or how those ideas they’re reiterating matter within the context of Google.
This has to be the 50th or 100th version of this article that repeats the same thing
Every single point in this article was already explicitly described between roughly 1968 and 1987: Brooks formalized coordination cost and the fallacy of adding manpower in The Mythical Man-Month
Conway showed that system architecture inevitably mirrors organizational communication structure in 1968
Parnas defined information hiding and modularity as organizational constraints, not coding style, in 1972
Dijkstra *repeatedly warned* that complexity grows faster than human comprehension and cannot be managed socially after the fact
None of this is new, reframed, or extended here; it is a faithful re-enumeration of half-century-old constraints.
These lists keep reappearing because we refuse to solve is the structural one: none of these constraints are enforceable inside modern incentive systems.
So almost like clockwork somebody comes out of nowhere saying hey I’ve I’ve observed these things that are consistently documented in history of organizational management and specifically computing and software management look at this list.
The fact that people don’t learn from the older books is somewhat annoying, but rewriting them makes sense precisely because people will likely trust it more.
Software engineers are prone to novelty bias. Thats in contrast to some other demographic groups who very much prefer ancient texts.
Yeah but what do you want to do about it? The engineers I see making these mistakes day-to-day are not going to connect the dots if I just point them to the seminal writings. Heck, half of their complaints are of the same form as yours: if only the majority of [engineers, colleagues, stakeholders] were aware of [A, B, C principles] then we could avoid repeating [X, Y, Z failures]. Yeah it's exhausting, life is exhausting, and it doesn't inherently get better with knowledge and experience as the gap to the lowest common denominator only increases; the only balm I've found is focusing on what I can control.
17. Your network outlasts every job you’ll ever have.
Early in my career, I focused on the work and neglected networking. In hindsight, this was a mistake. Colleagues who invested in relationships - inside and outside the company - reaped benefits for decades.
They heard about opportunities first, could build bridges faster, got recommended for roles, and co-founded ventures with people they’d built trust with over years.
Your job isn’t forever, but your network is. Approach it with curiosity and generosity, not transactional hustle.
When the time comes to move on, it’s often relationships that open the door.
Thanks! I used to think writing code was the easiest and most enjoyable thing in the world. Interacting with people? That’s always been the hard part. Guess it’s high time I changed my mindset now.
Clarity is seniority. Cleverness is overhead. - On a consulting project where the client was building a 5000 user plus application. They had an amazing architect, know all the best frameworks and had implemented that on the project. Issue is, only he understood the framework (even though it's documented on github) and it costed the developers more time to understand the framework than if the code was a little "dumber". Then he left for a better role for his career as he should. Because of that, the devs and new architects abandoned the framework and built new things around it and now the old framework is "tech debt".
14 years? Wild. I remember when Addy came into the scene hot with a new jQuery tutorial (what seemed like) every few days. To be clear, that's not a knock despite how it may read in 2026.
Lesson 11 (Abstractions move complexity) and Lesson 20 (Time > Money) are two sides of the same coin.
In engineering, we talk about "leaky abstractions" in our code. But the biggest leaky abstraction is often our own health. We treat our bodies as a "boring dependency" that will always work, but burnout and RSI (Repetitive Strain Injury) are essentially the ultimate system outages.
Just as "Novelty is a loan" (Lesson 5), neglecting your physical "hardware" early in your career is a high-interest loan that you end up repaying in your 40s. Real seniority isn't just about navigating people and politics—it's about managing your personal energy so you actually have the health to enjoy the "compounding" (Lesson 21) that comes at the end.
What skills compound after 10+ years? (Ask HN: Submission)
I've come to realize that not all skills can stand the test of time.
Some things were very useful initially but quickly plateaued. Some felt like they were moving at a slow speed, but were quietly compounded a year after.
I always return to a rough outline.
Quickly acquainted with tools, frameworks, and specific stacks.
Slow skills: judgment, problem framing, communication, taste.
The gradual changes are often unnoticed daily but become apparent over time.
Projects become unclear.
Pile up constraints.
Being right is less important than the trade-offs you make.
I’d be interested to know what you think.
Which skills were more useful than you anticipated?
What’s something you over-invested in early on that didn’t compound?
What would you choose to learn more slowly if you had a second chance? ~
This resonates a lot. The shift from "was I right?" to "does this actually help people?" changes everything. I've found that the engineers who got promoted fastest weren't always the smartest problem solvers, they were the ones who genuinely cared about the end outcome.
The hardest part is that user focus is sometimes at odds with technical cleanliness. You can ship something inelegant but useful, or elegant but slightly off from what people need. Most orgs mess this up by choosing elegance.
Number 14 really speaks towards the subtle difference between being domineering in conversation and genuinely a sme in an area with little overlap in other people's domain knowledge. I feel like being extremely transparent in explaining the rationale and to a degree teaching really reinforces that boundary.
If you get to a point of silent resentment 'debt' in spite of efforts to empathise, consider perspective, and provide clarity, then you have a collaboration problem on the other end. How you choose to address that is dependent on your political capital, and sometimes you need to accept it.
Young me naively believed people were like rational automatons who would speak up when appropriate, not take thinga personal, and aspire to the true north that I aspired to as a colleague, and that is no baseline for a healthy collaboration.
#3 hit hard. You can edit a bad page, but you can't edit a blank one.
I've wasted weeks overthinking architecture for things I'd never built. Shipping something ugly and learning from real feedback taught me more than any amount of planning.
Also #6 is underrated. Early on I thought good work speaks for itself. It doesn't. Took me years to realize decisions happen in rooms I'm not in. If no one can explain your impact when you're gone, it doesn't exist.
I think part of the importance of being a senior engineer is not spreading hype through the industry. This appears to be the guy who just posted all over social media that they just got Claude and redid a year long project in a week, followed by tweets from his eng team clarifying its just “demo” grade.
Aren't #2 and #14 mostly the same point? And they seem to indicate a rather unhealthy cultural dynamic. Amazon's "Disagree and commit" is a much healthier dynamic than "Pretend to agree and then silently sabotage."
I think there's a valid middle ground in finding a path that works well for everybody, but this does not seem to be the right way.
I wonder if this is a common thing at Google because I recall another interview (can't find now, I think in the context of WebRTC??) from many years ago where an engineer proudly described how he conspired against a major technical decision because it didn't align with his personal preferences. I was a bit shocked to see someone admit something like that so publicly.
This and the other top story on HN right now ( I charged $18k for a Static HTML Page) [0] make it clear the the most important thing as a software developer is jumping through hoops and being agreeable. It does not matter if it makes sense to you. I’ve come to accept that I can’t always predict what is actually valuable for the business and should just go with the flow and take their money. The leetcode-style interview selects for this by presenting as an arbitrary hoop you have to jump through.
> 2. Being right is cheap. Getting to right together is the real work
> 6. Your code doesn’t advocate for you. People do
> 14. If you win every debate, you’re probably accumulating silent resistance
The common thread here is that in large organizations, your impact is largely measured by how much you're liked. It's completely vibes-based. Stack ranking (which Google used to have; not sure if it still does) just codifies popularity.
What's the issue with that? People who are autistic tend to do really badly through no fault of their own. These systems are basically a selection filter for allistic people.
This comes up in PSC ("perf" at Meta, "calibration" elsewhere) where the exact same set of facts can be constructed as a win or a loss and the only difference is vibes. I've seen this time and time again.
In one case I saw a team of 6 go away and do nothing for 6 months then come back and shut down. If they're liked, "we learned a lot". If they're not, "they had no impact".
Years ago Google studied the elements of a successful team and a key element was psychological safety. This [1] seems related but more recent. This was originally done 10-15 years ago. I agree with that. The problem? Permanent layoffs culture, designed entirely to suppress wages, kills pyschological safety and turns survival into a game of being liked and manufacturing impact.
> 18. Most performance wins come from removing work, not adding cleverness
One thing I really appreciated about Google was that it has a very strict style guide and the subset of C++ in particular that you can use is (was?) very limited. At the time, this included "no exceptions", no mutable function arguments and adding templtes had an extremely high bar to be allowed.
Why? To avoid arguments about style issues. That's huge. But also because C++ in particular seemed to attract people who were in love with thier own cleverness. I've seem some horrific uses of templates (not at Google) that made code incredibly difficult to test for very little gain.
> 9. Most “slow” teams are actually misaligned teams
I think this is the most important point but I would generalize it and restate it as: most problems are organizational problems.
At Meta, for example, product teams were incentivized to ship and their impact was measured in metric bumps. But there was no incentive to support what you've already shipped beyond it not blowing up. So in many teams there was a fire and forget approach to filing a bug and forgetting about it, to the point where it became a company priority to have SLAs on old bugs, which caused the inevitable: people just downgrading bug priorities to avoid SLAs.
That's an organizational problem where the participants have figured out that shiping is the only thing they get rewarded for. Things like documentation, code quality and bug fixes were paid lip service to only.
My favorite is the first one, "The best engineers are obsessed with solving user problems." and what I hate about it is that it is super hard to judge someone's skills about it without really working with him/her for a very long time. It is super easier said than done. And it is super hard to prove and sell when everybody is looking for easily assessable skills.
This is why (flawed though the process may be in other ways), a company like Amazon asks "customer obsession" questions in engineering interviews. To gather data about whether the candidate appreciates this point about needing to understand user problems, and also what steps the candidate takes to try and learn the users' POV or walk a mile in their shoes so to speak.
Of course interview processes can be gamed, and signal to noise ratio deserves skepticism, so nothing is perfect, but the core principle of WHY that exists as part of the interview process (at Amazon and many many other companies too) is exactly for the same reason you say it's your "favorite".
Also IIRC, there was some internal research done in the late 2010s or so, that out of the hiring assessment data gathered across thousands of interviews, the single best predictor of positive on-the-job performance for software engineers, was NOT how well candidates did on coding rounds or system design but rather how well they did at the Customer Obsession round.
There are many big bosses under the Google CEO that lead hordes of developers to specific targets-to-meet. Eventually they prioritise their bonuses and the individual goals deviate with every iteration. So the quality will diminish continuously.
This is good. I worked at google and lasted less than 2 years. Many other things happening in that time - came in via acquisition, worked on backend for that, dad died, transitioned teams, etc. But I was 27-28 and couldn't really navigate that world after my first job at a startup. In some ways, I wish I'd found a way, but in other ways, I know it wasn't meant to be. It's a good list, if you want to do 10 years at Google or elsewhere, internalise that list and it's lessons.
Something I discovered the hard way over many years of maintaining rclone. Fixing a bug has consequences and there are sometimes users depending on that bug!
I know this as Hyrum's Law (which also comes from a Googler):
"With a sufficient number of users of an API,
it does not matter what you promise in the contract:
all observable behaviors of your system
will be depended on by somebody."
It's funny that I agree with most or all of these principles but don't feel like my 10 years at Google accord with most of this. I wouldn't say I learned these things at Google, but learned them before (and a bit after) and was continually frustrated about how many of them were not paid attention to at Google at all?
Incentive structure inside Google is impaired.
I do think Google engineering culture does bias against excessive abstraction and for clean readable code and that's good. But acting in the user's interest, timely shipping, etc... not so much.
These lessons should be learned by every junior engineer and shared with every other engineer. I agree with the point, “Your network outlasts every job you’ll ever have,” that you mentioned. I literally know developers who aren’t actually good at what they do, but they always manage to find another job.
Your post is absolutely golden and it doesn't apply only at Google.
I can't remember seeing so many deeply true statements together in one post.
I'm sure many here will start to contest some of them but with enough experience they will also realize that the points were true.
It is furthermore hard to believe that the engineers are working for the users, given that google’s primary activities today are broad enshittification of their products.
Because of these two things I did not make it past point 4.
It just reads like a very expensive AI which is very well prompted. I would love to interview him without his phone to see if he can reproduce even 5 of these points.
I'm sure he's a super capable, experienced, and extremely well spoken person. There is no excuse of AI writing outside of writing that pays your bills.
The skill isn’t being right. It’s entering discussions to align on the problem.
Clarity isn’t a style preference - it’s operational risk reduction.
The punchline isn’t “never innovate.” It’s “innovate only where you’re uniquely paid to innovate.”
This isn’t strictly about self-promotion. It’s about making the value chain legible to everyone.
The problem isn’t that engineers can’t write code or use AI to do so. It’s that we’re so good at writing it that we forget to ask whether we should.
This isn’t passive acceptance but it is strategic focus.
This isn’t just about being generous with knowledge. It’s a selfish learning hack.
Insist on interpreting trends, not worshiping thresholds. The goal is insight, not surveillance.
Senior engineers who say “I don’t know” aren’t showing weakness - they’re creating permission.
There’s some really solid insights here, but the editing with AI to try to make up for an imperfect essay just makes the points they’re trying to convey less effective.
The lines between what is the author’s ideas and what is AI trying to finish a half or even mostly baked idea just removes so much of the credibility.
And it’s completely counter to the “clarity vs cleverness” idea and the just get something out there instead of trying to get it perfect.
Thank you for doing this. It allowed me to skip reading the article altogether immediately knowing it is AI generated slop. Usually I'm a little ways into it before my LLM detector starts going off, but these "This isn't X. It's Y." phrases are such a dead giveaway.
These all jibe with my 25 years of experience (only one at google though). I'll add:
* Don't work "off the clock", no matter how strong the urge: There's nothing managers hate more than surprises. Even good ones! If you've got some idea to work on, discuss it and get buy-in early. If you're spending a lot of your own time on something, that means it's probably low-value and you subconsciously know it, or it's stepping on somebody else's toes, or it's something that you're the only one who cares about. Once you're done, all your manager is going to say is "why were you doing that instead of <other higher priority thing>", and if it creates a bug or user complaint or anything else, you'll be on the hook. Save your creativity for personal projects.
* Get fast feedback. This kind of relates to the above, but more generally, iterate quickly at every scale. If testing your changes takes more than one button click and a couple seconds, whether compile time, staging deployment time, etc., fix it. Find out how others are automating their dev flows. A tiny bit of improvement here cascades greatly. Get fast feedback on designs: don't spend a ton of time writing a long doc and waiting for approval; send out a 1-paragraph summary or whatever you think the minimum is, get signoff, get done and move on. Do document, but don't overdo it. Get fast feedback on ideas; don't wait until code review time to find out that the team was planning a different direction. Yes, this does kind of suck if you're naturally introverted and prefer just coding, but it's part of the job.
* Set an extremely low bar for each day, but meet it. We aren't all superstars all the time. There'll be times when you're burnt out or blocked by something you really don't want to deal with, and making progress can seem overwhelming, so "I'll just surf the web for a while" turns into all day, which can turn into all week or all month of excuses about how little progress you're making, and the anxiety and guilt becomes more overwhelming than even the work. Avoid this by setting an easily achievable goal: a couple lines of code, a quick chat with someone who might know how to unblock one thing, whatever. That way you're not letting the anxiety build, you're not waking up the next day in the same state that you were the previous day, you at least have something to talk about during standup, and it's one less thing to deal with. Oftentimes it creates some momentum, and turns into a fully productive day! But be okay if it doesn't: the goal is just to get that one thing done, and anything else is purely optional: sometimes it's good to have an off day to recharge, so long as you're not starting the next day in the exact same position.
I agree to both 3) and 8) but I find it a dilemma that if you don't get it perfect the first time, you will waste thousands of man-hours for everyone to upgrade even though it only took you 10 minutes to release the new version.
If you personally build all (or most) of the stuff, you are in an extreme vertical integration benefit situation. You can make huge system wide changes in ways that would not be possible without having done so much novel work.
> 3. Bias towards action. Ship. You can edit a bad page, but you can’t edit a blank one.
> First do it, then do it right, then do it better. Get the ugly prototype in front of users. Write the messy first draft of the design doc. Ship the MVP that embarrasses you slightly. You’ll learn more from one week of real feedback than a month of theoretical debate.
I've met Addy and I'll be generous, but strong disagree here, and this really shows a huge blind spot in how software is being developed today that hurts everyone.
There aren't two extremes between "theoretical debate" and just shipping the first crap you can slap together. Software engineering will never become a real discipline when industry keeps ignoring the lessons of every other field of engineering: gather some requirements first.
Want to know what users want? How about asking them? What about doing some research on what tools they are using now (or not) and finding out what's wrong with them. What about doing a user study? What about analyzing competing and previous products?
How about then drawing up a list of things that say what the thing will do? You can keep the list short, sure. Build a prototype (maybe for internal use)? Sure. No need to have every piece of functionality there.
But there's an enormous blind spot here I'd be remiss to point out. Back in the shrink-wrapped software days, back when products took months and sometimes years to develop, man, people really planned out what they were going to build! And I'm not just romanticizing that era--there was a lot that could go wrong, and many misses--but tons of software developed in that manner sticks with us today, not just the designs and usage patterns, but big chunks of the code too. It's not all legacy cruft; people actually thought about what they wanted to build, and then laboriously built and tested it--with crappier tools, longer build times, and many disadvantages like huge teams, crappier communication, and a whole lot less computational power.
There are other things in this list that are good advice, but I felt like this cannot possibly be the whole truth to 14 years of experience. In other words, please don't just ship your crap to us the first time it functions.
I hate that he is right. It speaks deeply about how broken the incentives are for humanity and labour and why AI will ultimately destroy jobs, because AI won't need to deal with all the sacred rituals around politics and control and human management. For each stupidity that we worship just to "preserve company culture", we step into the inevitable doom like having a Google principal engineer worship Opus on X like it's the first time they went to prom and saw someone hot.
It is sickening and it is something we have internalized and we will have destroyed ourselves before we settle on the new culture of requesting excellence and clarity beyond the engineers who have to deal with this mess.
I feel like the best lesson in here wasn’t numbered, but in the opening statement:
> the longer I’ve stayed, the more I’ve realized that the engineers who thrive aren’t necessarily the best programmers - they’re the ones who’ve figured out how to navigate everything around the code: the people, the politics, the alignment, the ambiguity.
I have been banging on about this for _years_. I’ve seen engineers much smarter than me and who write much better code fall afoul of this too. Being personable and easy going and insightful for one hour in a meeting can do more for your reputation within a company than a month of burning yourself out completing more tickets than anybody else. I really wish more people understood this.
At the end of the day, a manager or a project director who _wants_ you to join a meeting just because you’re a joy to be around and you may have some insight, shows you’re more valued than the best coder on the team if they’re a pain to bring into a meeting because they’re hard to talk to.
> 1. The best engineers are obsessed with solving user problems.
Complete bullshit. Sorry, but the reason why people use Google is because of the ecosystem + value proposition. Google Drive & Calendar are some of the most outdated pieces of SaaS software that only gets used because of the greater ecosystem they live in - and price. They (along with the other Google products) are also some of the poorest designed user interfaces online. Let's cut the crap for once here. If I were Google I would be worried because companies like Fastmail, Notion & Proton are quickly catching up.
Thats a poor characterization to choose 2 of the least talked about apps from that company. Also your response to the claim "the best engineers do X" is logically flawed. Maybe google doesn't use their "best engineers" to build out those cherry-picked examples? maybe they used them for Search or infrastructure or something else?
I'm commenting on the article, and the first point in the article doesn't sound like search or infra. Maybe read that before assuming things. And why would it be "logically flawed"?
A lot of lessons from Google are really lessons from a historically unique monopoly era that no longer exists. Useful context, but dangerous to treat as timeless advice.
As much as we meme about it internally, one of my favourite things about AWS was the leadership principles. I always worried I've became cult like biased. Seeing how these converge to similar great ideas is a relief.
IMO the most common denominator among all these is trust, in order for many of these to work. From policy setting at strategic level, hiring, to tactical process refinement, the invariant must always be building an environment and culture of trust. Which isn't trivial to scale.
it's sad that startups become corps and decay. this article is the perfect illustration, from the bio, to the llm slop content of the article. Just sad it has to be this way
Very good. I agree with most of it. One thing I disagree with is "The senior engineers I respect most have learned to trade cleverness for clarity, every time.". This sounds like the anti-pattern "design for lowest competence" or similar. This is a big trap. A little bit of magic is often better than clarity. Junior devs should learn to follow the rules and how things work without the actual need for deeper understanding.
Worked at an AI training company for a few months. Enshittification is real. Idiots who never deserved to be here coming up with new policies every week, sometimes twice a week. Absolutely spineless when receiving nonsense from the client which is one of FAANG but will screw colleagues with no remorse.
excellent article and appreciate the author sharing his perspective which is very valuable.
For me the main lesson is, don't let your ego develop from success. Any human is vulnerable to narcissism. It is an interesting phenomenon, where you can originate as a humble person who becomes successful, only to lose your great qualities, when your identity changes. With success you attract different people in your life who may be attracted only to your success and who don't have the stones to confront you on your bs.
Developing healthy self awareness comes from surrounding yourself with people that love you, but are not afraid to keep you honest if you do something out of character.
Seems like the author had lost his personality during that 14 years trying to appease the strange people at the top or figure out the allpermeating bs they force on people.
What a mediocre article. Its just enough for people to agree and nod and go "wow yeah true!!" while offering almost zero value to people who don't already agree. These are not useful to juniors. Yes, almost all of this is true and well said, but it offers no additional value. It's like a smell test: Show this article to engineers and those who disagree with lots of points should be given a senior mentor.
These points are really good, but they often miss context and further info and caveats. I would have liked if the Author just added a little bit more content.
Like, for example, the point about "Being right is cheap. Getting to right together is the real work". Yes, it's certainly true that a decision made in agreement is better than one that isn't. However, how do you get there? Does everyone else give up their (weakly held, according to the article) opinions? I would argue it should be acceptable for your opinions to hold, to be factually based, and still to not align with the final decision made. Any respectable engineer should be fine with this.
> Your code doesn’t advocate for you. People do.
It depends on how much code you output relative to others, for example, and how performance is measured, how much time is actually spent in meetings (and how much of that is wasted or could-have-been-an-email). I've been told at a previous job that the quality and amount of code I output made them reconsider their entire salary- and bonus-structure (and they did restructure it but by the time it went into effect I had gotten a better offer and left). I just had more programming experience than most other developers there (through open source and my own projects), even though I was junior to most of them. Your code can advocate for you, and so can your general output, your contributions, etc. It's not all politics in all companies, though I'm sure the author's point applies at FAANG.
Furthermore, I don't know if this point results in actionable advice for juniors, for example. To not bother writing good code? To not bother with doing the best you can? To not honing your skill and instead go to public speaking courses? I'm not sure.
Good-ish article, just not enough novel substance IMO, and reads a bit like AI slop.
Also choked on this:
> Colleagues often remark on Osmani’s humility and generosity despite his fame in the field.
Some people think clarity means abandoning language idioms and writing simple code that a first year computer science student could understand and follow.
If you do this, your team will write verbose, repetitive code, and put more emphasis on procedures instead of data structures and how they change over time.
Use the language features to write powerful concise code that really takes some skill and expertise in the language to understand. Force your team to become more skilled, don’t stoop down to the lowest common denominator. In time, this code will become as easily understood as any other simple program.
And when shit breaks down at 2 AM, you do nothing, because your code is clever enough to handle problems itself.
This feels somewhat hypocritical coming from Addy.
Addy Osmani plagiarized my code and 'apologized' years later by publishing an article on his website[1] that he has never linked to from his social media accounts.
I cannot accept his apology until he actually syndicates it with his followers.
Seems relevant to note this behavior in light of points "6. Your code doesn’t advocate for you. People do.", "7. The best code is the code you never had to write.", and "14. If you win every debate, you’re probably accumulating silent resistance."
You posted the code to a public blog page, with no attribution in the code or request of attribution from others, no license, and seemingly intended to share it freely with the world.
Then you got an apology, and a second apology.
I'm confused about what you think you're owed?
The explanation makes perfect sense, the headers were obviously just copied with no malicious intent. What is it that is still bothering you about this?
> no license, and seemingly intended to share it freely with the world
No license means you don’t intend to share it “freely”, since you didn’t share any rights. By default, you don’t own things people shared on the internet just because it’s there.
That being said I’ve even seen people with licenses in their repos who get mad when people used their code, there’s just no telling and it’s best to just treat random sources of code as anathema.
> with no attribution in the code or request of attribution from others, no license, and seemingly intended to share it freely with the world
The bottom of every page on my blog has a copyright link that you can follow. I dedicated the code to the public domain. I never made a copyright claim. I simply asked Addy to not claim to authorship of the code.
Not to make excuses for plagiarism, I am looking at the code itself and somewhat scratching my head since it seems quite...trivial?
I don't mean to belittle the effort but at least in terms of volume of code and level of effort, I wouldn't recognize it as mine if someone had copied it from my work and passed it off as theirs.
Regarding the charge of plagiarism, is it possible that the PR attribution reflects someone eager to contribute something to a larger effort as opposed to simply trying to "steal" someone else's work?
One could reasonably interpret the PR and attribution as "I integrated this code into this project thus I am taking credit for it". In other words there is probably a stronger charge for misguided clout-chasing than plagiarisms.
LOL! Who writes these things about themselves with a straight face?!
It also shows that taking credit for others' work is 100% his MO.
> Osmani’s team created Workbox, a set of libraries for generating service worker scripts that handle caching and offline functionality with minimal fuss. Workbox simplified what used to be a complex task of writing low-level code to intercept network requests.
No, Jeff Posnick (who I suppose technically was on addy's team) created workbox and it has been basically abandonned since he left Google. Or was it Sundar Pichai's team who made workbox? Or does Brendan Eich deserve the credit?
I have to assume the rest of the bio, and his career, has been built off of usurping credit. He always rubbed me the wrong way, and this vindicates that sense.
If you run it through originality.ai, you'll see that bits of it are his writing, some is mixed and some is just ai. This blog post everyone is discussing is also written with ai.
I tend to see my code in these terms as well, it's not dear to me. But I'd never presume to tell someone how to feel over having their work stolen (and I'm using that term because that's how I'm sure Mr Grey felt).
you got a written apology already, what else do you want?
a post of this in all of his socmed accounts? him telling this story to his kids at dinner table and bedtime stories? at his eulogy, obituary, and his grave?
what's your life mission now, to post this little drama of yours on each and every content he puts out?
was that code your best achievement to date? did it stole millions from you and ruined your life?
Plagiarizing code is kind of a redundant concept nowadays in the era of LLM coding engines. It's a safe bet there's always copilot plagiarizing someone's code on one of its users' machines, both being oblivious to it.
That's a bit different from knowingly taking a friend or former partner's code and putting "by Your Name" on top of it before sharing it with outsiders
Some people just want to be remembered for the "engineering" / "social engineering" they did, while others what to be remembered for being employee of the month for 10+ years at the company.
Both are a complete waste of time.
It's more impressive if you bootstrapped your own company to millions instead of chasing false praise, engaging in employee politics and being employee #470293 at big company.
But I predict you will get the same thing with those at the big AI companies.
Here’s a short “umbrella list” that still covers all 21 lessons (each bullet is doing a lot of work on purpose):
- Start with the user, not the toy. Get unreasonably concrete about real user pain (tickets, observation, “why” drills), and let solutions fall out of that—otherwise you’ll build complexity to justify a preconceived answer.
- Engineering is a team sport: alignment beats being right. The job is getting to “right” together: create shared understanding, reduce misalignment (the real cause of “slow” teams), avoid “winning” debates into silent resistance, use metrics carefully (they get gamed), and design process to reduce uncertainty rather than produce paperwork.
- Ship early, then iterate—clarity over cleverness. Bias to action: drafts and MVPs teach faster than armchair perfection. Write code and docs that are obvious at 2am during an incident, not “impressive.” And treat novelty as debt you repay in ops/hiring/cognitive overhead—spend your “innovation tokens” where you’re uniquely paid to innovate.
- Do less: deletion is a superpower (and often the fastest optimization). Prefer “code you never wrote” (or work you removed) over clever additions. Many performance wins come from removing unnecessary computation, not adding fancy machinery.
- Respect scale and failure: compatibility, migrations, and leaky abstractions are the real product. At scale, even bugs become dependencies; deprecations are migrations with empathy/tooling/time. Abstractions don’t erase complexity—they postpone it until on-call—so keep a working mental model of what’s underneath.
- Make your impact legible and invest in compounding. Code doesn’t advocate for you—people do—so communicate outcomes, not just activity. Use writing/teaching to force clarity and deepen your own understanding; treat “glue work” as deliberate, bounded, and visible. Build psychological safety by saying “I don’t know.” Maintain relationships because your network outlasts any job. And manage your career like compound interest: protect time, practice deliberately, turn scar tissue into reusable playbooks.
The fixation with AI really harms the signal-to-noise ratio on HN lately. The author of this article very clearly used an LLM to generate much of it, which makes it read like the clickbait you see a ton of on LinkedIn. Then a commenter posts an LLM-generated bullet list summary of the LLM-generated article, which really adds nothing to the discussion.
Ultimately the author had some simple ideas that are worth sharing and discussing, but they're hidden behind so much non-additive slop.
in the first item, LLMs don't use incomplete sentence fragments?
> It’s seductive to fall in love with a technology and go looking for places to apply it. I’ve done it. Everyone has. But the engineers who create the most value work backwards: they become obsessed with understanding user problems deeply, and let solutions emerge from that understanding.
I suppose it can be prompted to take on one's writing style. AI-assisted, ok sure, but hmm so any existence of an em-dash automatically exposes text as AI-slop? (ironically I don't think there are any dashes in the article)
EDIT: ok the thread below, does expose tells. https://news.ycombinator.com/item?id=46490075 - yep there's definitely some AI tells. I still think it's well written/structured though.
many of the replies in this Hacker News thread read like AI replies too. I think the internet is dead as we know it. ~100% of content will be bots writing for ~100% audience of bots
There's hardly anything original here. These are regurgitated points you'd see in any article of this type. In fact, your favorite LLM can give you the same "lessons" from its training data.
I have followed him for a long time and learned a lot too. I always wonder the same thing about the “tech influencers” and I’d love to know more about how they structure their days.
I find it difficult recently to sit down and complete a meaningful piece of work without being distracted by notifications and questions. In the last year this has been exacerbated by the wait time on LLMs completing.
I would love to know how top performers organise their time.
> At scale, even your bugs have users.
First place I worked right out of college had a big training seminar for new hires. One day we were told the story of how they’d improved load times from around 5min to 30seconds, this improvement was in the mid 90s. The negative responses from clients were instant. The load time improvements had destroyed their company culture. Instead of everyone coming into the office, turning on their computers, and spending the next 10min chatting and drinking coffee the software was ready before they’d even stood up from their desk!
The moral of the story, and the quote, isn’t that you shouldn’t improve things. Instead it’s a reminder that the software you’re building doesn’t exist in a PRD or a test suite. It’s a system that people will interact with out there in the world. Habits with form, workarounds will be developed, bugs will be leaned for actual use cases.
This makes it critically important that you, the software engineer, understand the purpose and real world usage of your software. Your job isn’t to complete tickets that fulfill a list of asks from your product manager. Your job is to build software that solves users problems.
> The load time improvements had destroyed their company culture. Instead of everyone coming into the office, turning on their computers, and spending the next 10min chatting and drinking coffee
One of my early tasks as a junior engineer involved some automation work in a warehouse. It got assigned to me, the junior, because it involved a lot of time working in the warehouse instead of at a comfortable desk.
I assumed I’d be welcomed and appreciated for helping make their work more efficient, but the reality was not that simple. The more efficient I made the technical part of the job, the more time they had to spend doing the manual labor part of the job to keep up. So the more I reduced cycle times, the less time they had to sit around and chat.
Mind you, the original process was extremely slow and non-parallel so they had a lot of time to wait. The job was still very easy. I spent weeks doing it myself to test and optimize and to this day it’s the easiest manual labor job I’ve ever worked. Yet I as the anti-hero for ruining the good thing they had going.
Imagine you like writing code, and someone automates that part of the job so you have to spend more of your time reviewing PRs and writing specs...
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One of my work involved automating some process which was very manual and tedious, took a lot of time and there was dedicated employee for that process. After I did the project, it turned out that this job wasn't necessary anymore and that employee was fired. I felt uneasy about the whole situation.
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> So the more I reduced cycle times, the less time they had to sit around and chat.
Couldn't help but imagining Darryl getting mad at you.
Thanks for the story!
> The more efficient I made the technical part of the job, the more time they had to spend doing the manual labor part of the job to keep up. So the more I reduced cycle times, the less time they had to sit around and chat.
The faster the LLM spits out garbage code, the more time I get to spend reviewing slop and dealing with it gaslighting me, and the less time I get to spend on doing the parts of the job I actually enjoy.
Mandatory reference: https://thedailywtf.com/articles/Classic-WTF-The-Indexer
Yup same story here, also warehouse optimization. I was the reason the employees got new scanners and oh my... the scanners didn't have a physical keyboard. Now all the 50yo+ would have to aim on a touch display which is apparently impossible.
Also we had to introduce some fixed locations and storage placement recommendations. Our storage workers almost revolted. After a few months it settled though.
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insane mindset. This kind of thing is why there is no industry left in anglosphere outside US
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This was well talked about in Hyrums Law, which came from a Googler as well.
https://www.hyrumslaw.com/
> With a sufficient number of users of an API, it does not matter what you promise in the contract: all observable behaviors of your system will be depended on by somebody.
I believe it.
I also believe an off the shelf example of how to use the library correctly will save everyone a lot of pain later.
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Worked on public transport ticketing (think rail gates and stuff) with contactless last 30 years, when guys would tell me that the software was "ready", I'd ask:
> Is it "stand next to the gates at Central Station during peak time and everything works" ready?
We were working on the project from a different city/country, but we managed to cycle our developers through the actual deployments so they got to see what they were building, made a hell of a difference to attitude and "polish".
Plus they also got to learn "People travel on public transport to get somewhere, not to interact with the ticketing system."
Meant that they understood the difference just 200ms can make to the passenger experience as well as the passenger management in the stations.
> "People travel on public transport to get somewhere, not to interact with the ticketing system."
I really like this line because it applies to so many things we build.
Public transport is an interesting one because it applies to so many things. If you need to use it but can't depend on it, it's a huge stress creator and time waster. Suddenly you need to pad times by hours to ensure you don't miss your appointment.
Notice the words there, "miss appointment" and not "miss bus or train". The outcome is what matters, not the transport mechanism.
Or, maybe you're traveling in a foreign country. Having every car in the metro display the line in a digital way showing the previous stops, current location and next stops in English is huge for eliminating doubt. Having the audio in multiple languages and clear is important too because maybe you're sitting down and everyone is standing in front of you so you can't see the display clearly. Having a non-digital map as a backup on the wall in case there's a hardware failure is a good idea too.
Thinking "no one needs any of that waste because they can just use their phone" is the wrong mode of thinking. Maybe there's no service because you're underground or maybe that person's eSIM isn't hooked up yet or isn't working. These are real problems.
The travel experience outcome in the grand scheme of things matters a lot. It could mean having a smooth trip or a questionable experience. It could be the difference between recommending the country to your friends and family or not. Suddenly it affects tourism rates at a global scale. Maybe not a lot, but it has an impact.
Thales?
For close to a decade my business revolved around a common bug in both Microsoft and Netscape, the dominant browsers of the day. With every release we were thinking 'this time they'll fix it' and that would have caused us some serious headaches. But they never did!
I was curious what the commenter's business was, and found this post about HTTP protocol latency: https://jacquesmattheij.com/the-several-million-dollar-bug/
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> Your job isn’t to complete tickets that fulfill a list of asks from your product manager. Your job is to build software that solves users problems.
Very important with this, is that not every work place sees your job as that, and you might get hired for the former while you believe it to be the latter. Navigating what is actually expected of you is probably good to try to figure out during the interview, or worst case scenario, on the first day as a new hire.
This is huge advice for people who want to climb a given career ladder.
The overwhelming majority of organizations will say they want you focused on real user problems, but actually want you to make your boss (and their boss) look good. This usually looks more like clearing tasks from a list than creating new goals.
At Google there are both kinds of teams.
Lehman talked about the developer-software-user triad. Each of the three have a different understanding of the problem to be solved.
Developers misunderstand what the users want, and then aren't able to accurately implement their own misunderstanding either. Users, in turn, don't understand what the software is capable of, nor what developers can do.
> Good intentions, hopes of correctness, wishful thinking, even managerial edict cannot change the semantics of the code as written or its effect when executed. Nor can they after the fact affect the relationship between the desires, needs, and requirements of users and the program […] implementation; nor between any of these and operational circumstances – the real world.
https://entropicthoughts.com/laws-of-software-evolution
> This makes it critically important that you, the software engineer, understand the purpose and real world usage of your software. Your job isn’t to complete tickets that fulfill a list of asks from your product manager. Your job is to build software that solves users problems.
You actually described the job that Product Managers _should_ be doing: "understand the purpose and real world usage of your software".
Everyone in the team should have that.
Obviously at different levels of focus and completeness, but the Product Manager is supposed to be communicating in both directions and they rarely do, they just take the feature list and tick them off.
Telling the customer that they can't have something or it needs to be different and having their trust that you aren't doing it just to cut corners is what good Product Managers do.
As a developer of new things, if you allow someone else to capture this value from you, you become fungible; additionally, for your group, having technology designed to solve problems without grounded but expansive ideas of how much is possible, limits your team's ability to the mundane rather than the customer delighting. Some product folks have internalized the possibilities but some haven't.
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I worked on some software that provided results to some calculations to general web users, not experts. The calcs were done in miliseconds.
We had to introduce an artificial delay of ~30 seconds to make it seem like it was taking a while to calculate, because users were complaining that it was too fast. They either didn't believe we really did the calcs, or they thought the system must have broken so they didn't trust the results.
This is one reason UIs have animations added, the kind that technical users like to complain about or remove. By making things feel more physically grounded they prevent users from getting lost and confused and give them more intuition about things.
In your case you could show more intermediate values, graph things, etc.
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Yes nice but also very naive. Most developers do not have that level of ownership, nor know how their users interact with the software. Their job is precisely to complete tickets from the product manager. The product manager is the one who should be in charge of UX research and “build a software that solves users problems.” Sure, in abstract that is the mission of the developers too, but in any structured (and hopefully functional) team, product strategy is not what the software engineer should be concerned with.
Good software engineers are concerned with product strategy. They might not be able to decide things but they can help inform product about options because they're closer to actually building things.
If you just implement product tickets you'll probably get replaced by LLMs.
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Developers shouldn't test, they should throw it over to QA who will test it precisely to meet the defined requirements.
The Product Manager's job is to communicate the customers needs to the developers/designers and the developers/designers constraints back to the customers.
It's up to the developers and designers to understand those constraints and make sure they are communicated back.
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I have never seen a pure ticket based / zero ownership approach ever work.
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It's wild to me that a lot of people consider that SWE need to be knowledgeable in business requirements and interact with clients all day.
Just try to imagine construction workers doing the same thing when building a skyscraper. Instead of laying bricks, mortar and beams, now every worker loses 1-2 hours each day asking each stakeholder separately what they want, if they like how it's going so far etc. And then make changes to the layout when the clients ask! What kind of monstruous building will emerge at the end?
Edit: if you downvote, at least provide a counter argument. Or is etiquette dead?
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> The negative responses from clients were instant.
Back when I was designing TTL circuits, the TTL specifications gave a min and max time for the delay between the inputs and the outputs. I was instructed to never rely on the min delay, as the chips kept getting faster and the older, slower replacement parts will not be available anymore.
The IBM PC was frustrating to many hardware engineers, as too much software relied on timing loops and delays in the original design, which made it difficult to make the hardware go faster.
On older cars, like my '72 Dodge, the system voltage varied between 12 and 18 volts. But the dash instruments needed 5 volts. This was achieved with a clever "buzzer" circuit using an electromagnet and contacts. The circuit would open when it was above 5 volts and close when it was below. This created 5V, but was a noisy 5V.
Many people decided to improve this with a semiconductor voltage regulator, which would nail the output at 5V. But the instruments wouldn't work! The problem turned out to be the instruments relied on the noisy 5V to "unstick" the needles on the instruments.
So the electronics guys had to add a "noise" circuit to the voltage regulator circuit.
P.S. Watch an old aviation movie, where the pilot getting ready to fly would tap the instruments to unstick them.
Ah, the Turbo Button!
I think by the time I got my first IBM PC the button no longer did anything, but it was still there on the case for some reason. I remember pushing it repeatedly, puzzled that nothing went faster.
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Craziest I got was users complaining their laptops were getting too hot / too noisey because I correctly parallelized a task and it became too efficient. They liked the speed but hated the fans going on at full speed and the CPU (and hence the whole laptop) getting really warn (talking circa 2010). So I had to artificially slow down processing a bit as to not make the fans go brrrrr and CPU go too hot.
If the fan was turning on where it wasn't before, it seems like cooling was once happening through natural dissipation, but after your fix it needed fans to cool faster. So the fix saved time but burnt extra electricity (and the peacefulness of a quiet room.)
This is pretty easy to understand IMO. About 70% of the time I hear machine's fans speed up I silently wish the processing would have just been slower. This is especially true for very short bursts of activity.
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You probably wanted a low thread priority/QoS setting. The OS knows how to run threads such that they don't heat up the CPU. Well, on modern hardware it does anyway.
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This is a perfect example of a "bug" actually being a requirement. The travel industry faced a similar paradox known as the Labor Illusion: users didn't trust results that returned too quickly. Companies intentionally faked the "loading" phase because A/B tests showed that artificial latency increased conversion. The "inefficiency" was the only way to convince users the software was working hard. Millions of collective hours were spent staring at placebo progress bars until Google Flights finally leveraged their search-engine trust to shift the industry to instant results.
Absolutely - one of my favorite bug with users was an application we had made in which the loading of a filtered view was so slow, that results would come in one-at-a-time, such that clicking 'select all' would only select those ones. When this was removed, users complained until we added shift-clicking to select groups of items
Before I got into software development, I worked at a company doing technology-adjacent things. Nothing too fancy, but I got to improve a lot of things just by knowing a little powershell.
One day, a senior developer there - a guy very fond of music - was showing me his process for converting a text file into SML. His process consisted of opening two notepads: one with an SML template block, and one with the text file to be converted. He then proceeded to convert each line into SML by copying the prefix tags and postfix tags and pasting them around each line.
I wrote a powershell script in front of him to automatically do that and save an entire days worth of work, and he just stared at me. I had removed the one really mindless part of his job that he could use as an excuse to listen to a TON of music. Needless to say, he never used the script.
Reflecting on this, I feel fortunate to have had this experience early on - it really helps put things into perspective - perceived improvements to anything depend entirely on the workflow of the people impacted.
1. I do that once in a while. There is only so much thinking you can do in a day or a week that you need some mindless activity
2. Today morning, fresh in the new year after a break -- I took a day off on the 2nd, and I last worked on December 19th, I am not able to get into the zone, and luckily a training email popped up -- spent an hour doing that. Normally my manager would have had to remind me.
> Your job isn’t to complete tickets that fulfill a list of asks from your product manager. Your job is to build software that solves users problems.
The main benefit of understanding the purpose and real world usage of your software is that you can ask the right questions while planning and implementing the software/feature/bug-fix and that you don't make any wrong assumptions.
In a situation where you have conflicting requirements or concerns regarding the change, you'll eventually be hit with "PM knows the product & customer better" or the explicit "your job is to deliver what is asked".
Rightly said.
I spent good amount of time cleaning up 15 year old codebase and removed almost 10MB of source code files which was being part of production build and it was never used. This helped reduce the build time.
I thought I'd get appreciated from everyone in the team, but it was never acknowledged. In fact my PM was warried and raised an alarm for regression. Even though I was 100% confident that there would not be any regression, the QA and PM got annoyed that I touched a working software and they had to do extra work.
I then posted on LinkedIn about this achievement to get my share of appreciation. :)
LoL managers.
This list really stands out because it treats engineering as more than just producing correct code. It focuses on producing clarity that others can build on. The idea that clarity matters more than cleverness isn’t about style. It’s about reducing risk when someone else has to fix or extend the code at an odd hour. That’s often the difference between technical efficiency and the contribution a team can reliably depend on.
>Your job isn’t to complete tickets that fulfill a list of asks from your product manager. Your job is to build software that solves users problems.
While I agree in spirit, when you reach a certain amount of people working on a project it's impossible. The product manager's job is to understand real user problems and communicate them efficiently to the engineering team so the engineering team can focus on engineering.
No. The product manager has to understand the big picture, but when you're working on a team that big, it follows that you're going to be working on a product big enough that no one person is going to be able to keep every single small detail in their mind at once either.
You wouldn't expect the engineering manager to micromanage every single code decision—their job is to delegate effectively so that the right people are working on the right problems, and set up the right feedback loops so that engineers can feel the consequences of their decisions, good or bad. In the same way, you can't expect the product manager to be micromanaging every single aspect of the product experience—their job is to delegate effectively so that the right people are working on the most important problems, but there are going to be a million and one small product decisions that engineers are going to have to have the right tools to be able to make autonomously. Plus, you're never going to arrive at a good engineering design unless you understand the constraints for yourself intuitively—product development requires a collaborative back and forth with engineering, and if you silo product knowledge into a single role, then you lose the ability to push back constructively to make features simpler in places where it would be a win/win for both engineering and product. This is what OP means when they say that "The engineer who truly understands the problem often finds that the elegant solution is simpler than anyone expected".
If it’s impossible to understand users problems then something has gone horribly wrong.
I was told at university that every software system is a socio-technical system. Keeping a mental note of that fact has helped me throughout my career.
So what is the correct solution to that specific problem then, adjust loading time per customer?
Probably just let them vent until they adjust their habits and just chat with their co-workers, without the need to use this as an excuse. Then, they can enjoy the fast loading times :)
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Ignoring the users is the correct solution. Defining company culture through software loading is ridiculous.
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The solution is to accept that this isn’t a software development problem, and to remove yourself from the situation as painlessly as possible.
If a manager wants to structure a morning break into their employees’ day, they can do that. It doesn’t require a software fix.
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Organizing workers
What’s the alternative? Ask the boss for favors? That’s what organizing is for
https://xkcd.com/1172/
Hyrum's Law: https://www.hyrumslaw.com/
I optimised out some redundant processes on a unix system and sped up boot time.
But I had to release dummy processes which just printed out the same logs, as management didn't want to retrain operators or reprint the documentation.
Mid 90s. All training and operations manuals were hard copy.
That is https://xkcd.com/1172/
Please stop abusing co-opting and denigrating the title of engineer.
I first learned about the "innovation tokens" idea in "Novelty is a loan you repay in outages, hiring, and cognitive overhead" from this, still one of my favorite essays on software architecture: https://boringtechnology.club/
Likewise, "Abstractions don’t remove complexity. They move it to the day you’re on call." made me think of this 23 year old classic from Joel Spolsky, the Law of Leaky Abstractions: https://www.joelonsoftware.com/2002/11/11/the-law-of-leaky-a...
Nothing can remove complexity other than simplifying requirements. It can only be shuffled around and distributed to other areas of the system (or library, or vendor functionality etc)
I think this is true for essential complexity. And indeed it's one of the best reasons to release early and often, because usage helps clarify which parts of the requirements are truly required.
But plenty of projects add quite a lot of incidental complexity, especially with technology choices. E.g., Resume Driven Development encourages picking impressive or novel tools, when something much simpler would do.
Another big source of unneeded complexity is code for possibilities that never come to fruition, or that are essentially historical. Sometimes that about requirements, but often it's about addressing engineer anxiety.
You absolutely can remove unnecessary complexity. If your app makes an http request for every result row in a search, you'll simplify by getting them all in one shot.
Learn what's happening a level or two lower, look carefully, and you'll find VAST unnecessary complexity in most modern software.
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If - to take a convenient example - I use a library sorting function instead of writing my own sorting code, it's true that I haven't removed the complexity of the work my program is doing: It sorts. But I have arguably reduced the complexity of my code.
Similarly, if I factor out some well-named function instead of repeating the same sequence actions in multiple places - the work to be done is just as complex, and I haven't even removed the complexity from my code, but - I have traded the complexity of N different pieces of code for 1 such piece plus N function calls. Granted, that tradeoff isn't always the right thing to do, but one could still claim that, often, that _does_ reduce the complexity of the code.
I think most people don't really claim, that complexity is gone when properly abstracted, but claim that you don't have to deal with it every single time. That's the purpose of abstracting something.
Simple example: You are not dealing with the complexity of process management of the OS, every time you start any application. Sometimes you might need to, if you are developing software. Or if your application hangs and you need to kill it via some task manager. Most users however, never deal with that, because it is abstracted "away". That's the whole point. Nevertheless, the actual complex work is always done. Behind the scenes.
> I first learned about the "innovation tokens" idea in "Novelty is a loan you repay in outages, hiring, and cognitive overhead" from this, still one of my favorite essays on software architecture: https://boringtechnology.club/
I don't think this is consistently true - in particular, I think that a lot of current well-known practices around writing code result in code that implicitly relies on assumptions in another part of the system that can change without warning; and novelty is necessary in order to make those assumptions more solid and ultimately result in software that is less likely to break unexpectedly.
I don't follow. Following the robustness principle doesn't necessarily introduce novelty. Perhaps a bit more complexity, but just how much depends on how clever you try to be.
What did you mean?
My former boss had a rule of “One novel thing per project”. This was both an upper and lower limit, which ensured that he was “always learning”.
I’ve followed that rule for decades and always regretted it when I couldn’t: projects were either too boring or too stressful except at the magic level of novelty.
That's fine ... only have to size your projects accordingly!
That actually sounds brilliant!
Like most of the things Spolsky says in that article it’s pretty dubious. Following it to its logical conclusion, presumably on-call debugging work be even easier if the software had been handwritten in assembler.
15 years in leadership worked at 3 jobs lead major transformations at retail where nearly 100B of revenue goes through what i built. Ran $55-$100M in a yearly budget… over 300 FTEs and 3x contractors under my or my budget,…largest retailer in google at that time…my work influenced GCP roadmap, Datastax roadmap, … much more all behind the scenes…. besides your capabilities and ability that had to be there to get you in those positions - but once you are in those positions - only that mattered is politics and asskissing. I know so many people smarter than me, always stayed lower b/c they didn’t know how to play politics. Only reason i never got higher was I didn’t know how to play politics and kiss ass any more or any better.
The top people are all who kissed each others ass and looked out only for their cohort (e.g. people who were in same positions as them in early 2013). So teach your kids to kiss ass and play poltiics.
Or to stay far away and do something useful with their lives.
This is what I really don’t get about these types of folks. Do they really want to remember their life’s work as “kissing ass and playing politics”? I get the “work to live” and all that, but you’re basically tossing away half your life…for what, money? How much money do you need!?
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It isn't the highest paying path in life, but this is what I chose as well. Working for small companies with good people is infinitely better than working at massive companies with decent people. No matter how many good intentions there are, the politicking is utterly exhausting and unfulfilling.
Then again, I'm the kind of person who moved to the countryside to get away from the city life, so YMMV.
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Why not both?
This is OP's lesson 20: Eventually, time becomes worth more than money. Act accordingly.
I’ve watched senior engineers burn out chasing the next promo level, optimizing for a few more percentage points of compensation. Some of them got it. Most of them wondered, afterward, if it was worth what they gave up.
we are human being interacting with other human beings. what you call "kissing ass" is just learning to influence and work with other humans. It is by far the most useful skill to have in workplace. But don't worry. continue your disdain of it, includeing calling it negative names, and watch your career stagnate.
> It is by far the most useful skill to have in workplace.
This might be defacto true in most workplaces, but defending "politics over competence" boils down to "I deserve the rewards from other people's work".
People oppose it because it is morally wrong, not because they think it is an inaccurate description of reality.
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Sometimes.
Sometimes it's just bullshit.
Learn the lingo, the language, the proper way of posturing and the correct way to shirk responsibility and that's what matters in certain orgs.
I sound really bitter, but I'm not, I'm actually quite good at the game and I've proven that, I just don't really like the game because it doesn't translate into being able to take pride in what I've done. It's all about serving egos. Your own and others.
Every french multinational I've worked for is entirely built on this.
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You're not wrong. You're just missing the thing people are complaining about: The existence of people who succeed in pushing for inferior solutions, and managing to leave before it becomes clear (which can take years in a large company).
My previous company is in a bad position and many such folks are finally being outed. But it takes lots and lots of screwing up before the fat is trimmed.
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I've literally never had the thought of "how do I influence other people." Why is that considered a valuable skill? It just sounds like a nicer version of "manipulation".
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I don't disagree with you, except that a career can stagnate. Maybe you are already working in your ideal role, solving cool problems every day. Maybe moving up the ladder nets you more money but less of what you actually want in life.
Less a comment for yourself and more for the reader by the way. It is important to know what you want and strive for that.
Nah, people say this all the time but organisations where these sorts of gratuitous social games are absent tend to BTFO of organisations where they're present/expected.
Or continue being an ass and kissing asses, and watch the workforce unionize and see how the people YOU disdain shows you who has the real power
I think this is what leads a lot of people to want to run their own business. Of course, a lot of those people end up needing to (or falling into the trap of) kissing the asses of investors.
> So teach your kids to kiss ass and play poltiics.
Teach your kids to kick ass, and to distrust politicians.
I agree -- the career advancement bent of this article is the most off putting aspect.
It does matter though. I also find it off-putting, but in the same way as lots of other stuff that I don't like about the reality of human society. The trick (I think) is to strike a balance between being open-eyed and realistic about unpleasant truths like "career advancement matters" without losing yourself to cynicism and self-interested gamesmanship.
I read this article as striking this balance pretty well. (Though it's certainly reasonable to quibble with it.) The one I struggled with was the one about not doing glue work just out of helpfulness, to conscientiously make it legible work instead of a personality. I hate this! This is totally my personality. I like being helpful and I like doing this kind of work and I really don't want to think or care about how it is reading to upper management.
But I also think he's pretty spot on about this. It's a very rare personality that can remain content in being the glue holding things together somewhere deep in the leaf nodes of a big organization, while seeing everyone around you graduate to bigger and better things because their work was more legible than yours. Very few people manage this without becoming bitter.
So I read Osmani's advice on this more as avoiding a common pitfall of resentment more so than as cynical careerism.
(Another unpleasant truth about "glue work people" like me, is that we aren't actually holding everything together, and the rest of the team can easily pick up the slack once it is documented and legible. This is exactly what Osmani suggests, instead of "helpfully" responding to all the DMs or requests for help about things, document what you would do in response to the common questions, and set up a rotation of people in charge of responding to them. This is a real bummer to me, because again, I really enjoy spending my time being the go-to helpful person on a team, but this is the much better approach for the organization, and ultimately for everyone including me.)
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> The top people are all who kissed each others ass and looked out only for their cohort (e.g. people who were in same positions as them in early 2013). So teach your kids to kiss ass and play poltiics.
After more than 20 years in big tech, I agree, this is basically it. Your work can only get you so far. If it makes you feel any better, you can reframe politics as 'people systems' and work on optimizing the relationships in the system. Or whatever. But the gist of it is to find a powerful group and try to become a member of that group.
>b/c they didn’t know how to play politics
Or they refuse to play that bs game
True. I used to count myself in that category. Do the work and stay away from games. I was also thinking of myself as clever, self-respecting by doing hard work and leaving daily politicking for others. And now sometime back I got like 2-3 dressing downs from managers, reason being I am not taking leadership feedback seriously enough and mending my ways. This despite I am only one with left with knowledge of legacy system. Clearly I am pretty dispensable while thinking otherwise all along.
No outside prospects considering market situation, miserable current workplace ultimately due to my choices. So in end just no winning for me by not playing game.
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Thats sociopathy in corporate world. Big companies have often 20-40% of such individuals, ie finance has way more (as I see daily) and concentration rises as you rise up in ranks.
The thing is - you don't have to play that game. Sure, you will miss some promotions to largely meaningless titles, much more stress and pressure in such work, and a bit of money but in most companies the money is not worth it (ie work 50% more to get 20% more compensation, in net income rather 10% more since extra income will be hit with high marginal tax bracket in most countries).
But main reason is - what you do 40+ hours weekly for decades (and especially how you do it) seeps back in into you even if you actively try to prevent that. Is it really worth tainting your personality permanently with more sociopathic behavior and thinking, with subsequent negative effect on all personal relationships and even things like personal happiness? I am old enough to see these trends among peers, they are very gradual but once you know what to look for, rather obvious.
When poor such a deal is easy to rationalize since poverty can be crippling, but once beyond that quality of life should be top priority, we are here for rather short time. Otherwise most probably regrets happen later, just listen well to old folks what they are proud of and what not so much.
"Teach your kids to kiss ass and play poltiics"(sic) ?
Does one have any significant quality time to spend with the children during the formative and developmental stages in their early lives, while engaging in major corporation sociopathetic ass-kissery?
TLDR; being an excellent (or sociopathic) ass-kisser is one way to the top; if alone at the top on your way to alone at the rest-home with kids, exes, and former employees who hate you is the desired outcome.
Are the techniques one must be adept at to manage an extensive cohort of subjects|employees|associates appropriate means of influencing the developmental progress of children, such that they can be actually happy and a beneficial influence on their own partners, progeny, and greater society?
Otherwise, does it only matter that they then have the capacity and rapacity to remain in a position to become or remain rampant over-consumers in pursuit of the most expensive visages of "happiness."
How about using the accumulated wealth in the betterment of those childrens' lives by teaching them to cooperate in meaningful adventures, to build strong and lasting relationships of kindness, to consume with regards to the full scope of the externalized costs of that consumption, to enjoy the act of creation and production of meaningful insight in art and science ?
If one's actual goal is the qualitatively and quantitatively better long term outcomes in the lives of those children; isn't a more stable and harmonious life with the reward of success measured by the reduction in suffering both within and around them by finding their own unique and innate power to imagine, cooperate, discover, and grow, all while contributing to the knowledge base and capability of humanity?
If the goal is: a widening clan of bickering, profit seeking, materialistic, continually dissatisfied workaholics with a series of divorces, early cirrhosis of the liver, to end their days spending down the accumulated wealth in a lonely senior-dementia-warehouse, well sir or madam, carry on.
The Longer part - a.k.a. "what the hell do I know about anything?":
FWIW, I am quite grateful that the fortune500 CEO/COO vater meins was principally unavailable or unable to instill most of his 'techniques' for success in my own early years. He was somewhat more present and it is debatable, malignantly, involved during more of the developmentally significant stages of my younger siblings. The results have been a mixed bag of world class success in the some arenas of life with world class catastrophic outcomes for the other arenas for at least 2/5 to 4/5 of his admitted progeny, depending on how one measures those arenas.
My own, albeit limited, advantage from milder exposure to his 'capabilities' has informed a strong aversion to the quest for infinite collateral resources and externalized risks through manipulation and deceit with and among others.
I wouldn't have it any other way, and have lived a life of immeasurable richness; having years spent with the freedom to ponder, opportunity to discover novelty, create opportunities for many to learn and participate in the arts and sciences. With the freedom to chose vainglorious poverty, indulging in a selfish amount of free time; nine years in total, doing nothing more than looking after goats and gardens in some of the wildest tropical jungle at the princely cost of less than $300 USD per month, all-in. Surviving on wild boar, feral oxen, gamefowl, marine and river fishing, all while living as prehistorically as we could imagine with my spouse and best friend. (Same person) No hot running water, barely any electricity, no petrochemical fuels, and the scarcest of rain shelter in one of the wettest places on earth. It was a kingdom unto itself, and we answered to no one for our daily needs.
Barter and trade of the product of our own two hands among the other, more civilized, inhabitants provided everything we could not make and do without. Occasional travel, by road, by air, and by sail were accomplished without needing a bank account or a land-line. We needed little, and wanted for nothing more than the continued opportunity to live among the tree frogs and roaring streams.
Tell me you're richer, without the ability to live and make lifelong friends through no hidden agenda beyond helping a community of your own choosing to do what is agreed by that community to be best for everyone; and I'll call you a fool with pockets full of money, wasting breath on children who will neither grow wise nor kind by your words and example.
Also, this isn't a sour grapes POV. I have managed a 30B PE fund, nominally in control of several hundred B worth of assets that produce significant percentages of US and global consumption of at least three commodities with properties and operations on 5 continents, and which holds patents in carbon negative and renewable power technologies and which controls some of the operations utilizing those patents. I have contributed personally to the concepts enabling bare-metal layer of hypervisor development, over 20 years ago when hardware and in-kernel virtualization were the dreams of a glorious future. I do know the difference between money and wealth, first hand. I'll take freedom over never-ending consumerism, all my live-long days.
> 4. Clarity is seniority. Cleverness is overhead.
Clarity is likely the most important aspect of making maintainable, extendable code. Of course, it’s easy to say that, it’s harder to explain what it looks like in practice.
I wrote a book that attempts to teach how to write clear code: https://elementsofcode.io
> 11. Abstractions don’t remove complexity. They move it to the day you’re on call.
This is true for bad abstractions.
> The purpose of abstraction is not to be vague, but to create a new semantic level in which one can be absolutely precise. (Dijkstra)
If you think about abstraction in those terms, the utility becomes apparent. We abstract CPU instructions into programming languages so we can think about our problems in more precise terms, such as data structures and functions.
It is obviously useful to build abstractions to create even higher levels of precision on top of the language itself.
The problem isn’t abstraction, it is clarity of purpose. Too often we create complex behavioral models before actually understanding the behavior we are trying to model. It’s like a civil engineer trying to build a bridge in a warehouse without examining the terrain where it must be placed. When it doesn’t fit correctly, we don’t blame the concept of bridges.
I agree with you re: abstraction - one of the author's only points where I didn't totally agree.
But also worth noting that whenever you make an abstraction you run the risk that it's NOT going to turn out increase clarity and precision, either due to human limitation or due to changes in the problem. The author's caution is warranted because in practice this happens really a lot. I would rather work with code that has insufficient abstraction than inappropriate abstraction.
Broad strokes: absolutely. The practical reality gets tricky, though. All programming abstractions are imperfect in some regard, so the question becomes what level of imperfection can you tolerate, and is the benefit worth the cost?
I think a lot of becoming a good programmer is about developing the instincts around when it’s worth it and in what direction. To add to the complexity, there is a meta dimension of how much time you should spend trying to figure it out vs just implement something and correct it later.
As an aside, I’m really curious to see how much coding agents shift this balance.
All abstractions drop some details. If you're unlucky, you removed details that actually matter in some context. You can only make educated guesses.
Another aspect is that some abstractions are too... abstract. The concept they represent is not immediately obvious. Maybe it's a useful concept, but if it's new, it takes time to be internalized by someone for the first time.
I've found that clarity is likely the most important aspect of success in general. Clarity in communication, for example, makes people feel invovled, heard, aligned. Cleverness is lots of acronyms and fancy phrases like vis-a-vis instead of just writing out what you mean so everyone can easily understand.
I’d agree on most of these but the biggest value in such a list is for the writer to actually put it on paper. You have to reflect on multiple aspects in your career and synthesise those. Reading them is close to useless, like scanning a page full of news, it all just evaporates once you start your daily work routine.
The best suggestion would probably be to try and write such a list yourself IMO.
This first 3 hit me very hard,
1. The best engineers are obsessed with solving user problems.
I think this problem is rooted in early education: students learn languages, frameworks, and tools first without understanding what problems they actually solve. Once engineers have experience building a few products for users, they begin to understand what matters to the user.
2. Being right is cheap. Getting to right together is the real work.
- Sadly most of the arguments are won by either someone in power or experience. Right decisions are made with consensus. You build consensus during creative process and leverage power and experience during crisis.
3. Bias towards action. Ship. You can edit a bad page, but you can’t edit a blank one.
- Every decision is a risk management. The smart people convert higher risk into lower risk. Most people struggle here to take the risk because of the fear of failing and just waste time arguing, debating and winning over each other.
Thinking back, there really should be some lessions that send students off to solve user problems after having learned a programming language, where there is a much easier solution without having to program something. Some refinement sessions that teach them how to understand the problems.
Internships should be for that, but that's fallen by the wayside in many places.
The problem with point 3 is that once you start with a bad draft and everyone starts working on it you're kind of locked in to its trajectory, even when it'd be a lot better if you were to do it another way. You can't start from scratch even if you're feasibly within the window to do so, because now the work has started.
But that is still better than nothing at all, which is the point.
The people you want (or want to be) are the engineers who are smart and experienced enough to get a first draft down that is pretty much right without a long drawn out process of figuring out the best way to do X, Y and Z with all the lengthy ADRs, discussions, debates, POCs, revisions etc. over and over again. That may be necessary if you don't have people in the room who know what they're doing and have the intuition through deep experience to choose good tools, patterns and abstractions at the start. Begin closer to the target, rather than far away and iterate to it.
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I think it depends on the team.
Some teams I’ve been in, we could go “this is shit, we must be doing this wrong” and we’d go back to the drawing board without blinking.
Other teams, just getting _something_ going, even if it was garbage, was a enormous achievement, and saying it was bad and that we should start again would be a recipe for disaster.
feels LLM assisted, at the very least.
> The skill isn’t being right. It’s entering discussions to align on the problem
> clarity isn’t a style preference - it’s operational risk reduction
> The punchline isn’t “never innovate.” It’s “innovate only where you’re uniquely paid to innovate
> This isn’t strictly about self-promotion. It’s about making the value chain legible to everyone
> The problem isn’t that engineers can’t write code or use AI to do so. It’s that we’re so good at writing it that we forget to ask whether we should.
> This isn’t passive acceptance but it is strategic focus
> This isn’t just about being generous with knowledge. It’s a selfish learning hack
"Addy Osmani is a Software Engineer at Google working on Chrome and AI."
ah, got it.
I know it's sometimes considered not very nice to suggest this but I felt the exactly same thing, about exactly those phrases.
I wonder if we're going to get to a different singularity, where, regardless of whether it prose was AI assisted it (1) leaks into people's way of speaking, (2) is out there frequently enough that people are skeptical even of normal prose.
At the very least, we're long past due for a word to describe the "it isn't just X, it's Y" formulation. In my opinion it's worse and more rampant than the em dash (and I like the em dash when used responsibly).
Yep. I too felt that. The insights seem genuine. But probably fell into the temptation to use LLM to structure. I feel increased cognitive load with numbered lists, thanks to LLM.
I've repeatedly told ChatGPT to stop talking like this (it isn't X, it's Y) every other sentence
Try adding this to your custom instructions:
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I love Addy's work, and enjoyed this article -- and I completely agree that it felt very LLM-y. I'm not sure what's scarier; that we know some of this didn't come from the author (and maybe that's okay?) or that one day soon, we'll get to a point where we won't be able to tell anymore.
That pattern in particular is grating when it keeps repeating. But I don't think that LLM writing necessarily needs to have that pattern if you give it instructions to not do it and/or have a small review and edit workflow.
I’m stunned at the reception this is receiving, it’s LinkedIn-tier slop.
May be because you are not familiar with Addy Osmani and his work. He is known for his very high quality performance optimisation work for web for almost a decade now. So anything he has read, edited and put his stamp of authority on is worth reading.
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Even if it is AI assisted, the points are still valid and written in a way that is easy to understand.
I got the same feeling. The writing is too punchy.
oh shit. actually, yea
They are pretty insightful. Particularly this one:
> 3. Bias towards action. Ship. You can edit a bad page, but you can’t edit a blank one.
I have my own version of this where I tell people that no amount of good advice can help you make a blank page look better. You need to have some published work before you can benefit from any advice.
I liked that one, too, but for an additional reason.
Typing that first character on the page reveals the problems you didn't even know existed. You don't have a keyboard. You do, but it's not plugged in, and you have to move an unexpectedly heavy bookcase to reach the USB port. You need to learn Dvorak. You don't have page-creation privileges and need to open a ticket that will take a week to resolve. You can create the page, but nobody else is able to read it because their machines aren't allowed to install the version of the PageReader™ plugin that your page requires (and you'd need a VP exception to downgrade your PageGenerator™ toolchain to their version). And so on.
All these are silent schedule killers that reveal themselves only once you've shipped one full development (and deployment!) cycle. And as ridiculous as these example problems seem, they're not far from reality at a place as big and intricate as Google.
I wish Google would be biased a little more towards quality and performance. Their user-facing products tend to be full of jank, although Gmail is quite good to be fair.
In general I think the "ship fast and break things" mentality assumes a false dilemma, as if the alternative to shipping broken software is to not ship at all. If thats the mentality no wonder software sucks today. I'd rather teams shipped working, correct, and performant software even if it meant delaying additional features or shipping a constrained version of their vision. The minimalism of the software would probably end up being a net benefit instead of stuffing it full of half baked features anyways.
When you're not shipping, you're not learning from users. As a result, it's easy to build working, correct, performant code which doesn't fit what anyone actually needs.
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I wish people who ship crappy software didn't ship it and would let someone else ship something better instead.
It really sucks when the first mover / incumbent is some crappy half assed solution.
But unfortunately we live in a world where quality is largely irrelevant and other USPs are more important. For example these little weekend projects that become successful despite their distinct lack of quality
Linux kernel - free Unix.
JavaScript - scripting in browser
Python - sane "perl"
Today on GitHub alone you can probably find 100 more featured and higher quality projects than any of these were when they launched but nobody cares.
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The problem is I've worked at at least 5 companies that professed a strong "bias for action" and it nearly always meant working nights and weekends to ship broken things that ultimately hurt the user and then moving on to the next big leadership project to do the same thing again, never looking back. The exception of course would be when leadership finds it's broken in 5 months and complains about poor engineering practices and asking why engineers can never get things right.
I've heard all the truisms listed in that post in my 14+ years at many companies that aren't Google and in all cases there's a major gap between the ideal and the reality.
This entire list reads to me as "I got paid 10s of millions of dollars to drink the Kool Aid, and I must say, the Kool Aid tastes great!"
Disagree. There's levels to this. Not all bad pages are better than blank ones. Ones that harms user data or worst is worst than blank pages.
Sounds a bit like a rephrasing of the old "it is better to ask forgiveness than to ask permission".
I’m a big fan of Amazon’s leadership principles. One of them is bias for action. I worked at AWS for a few years and I’d be in a meeting and someone would say bias for action and we’d all know what we needed to do.
Same. Mine is: existence is the most important feature.
It is good only if the whole team believes it.
If the team mates have a different mindset, they see it as half baked or hacky. And if there is ever some bad feedback, they just use it as a "I told you so" and throw you under the bus.
If your self-esteem is sufficiently resilient, you can exploit the same human tendencies behind Cunningham's Law (the best way to get the right answer on the internet is not to ask a question; it's to post the wrong answer). Check your crappy end-to-end proof of concept into the team repository, and your teammates will be so horrified and outraged that they'll fix it faster than any sprint could have planned.
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Bad feedback can be more helpful than good and is often the only type of feedback a product gets. And you may not have received that feedback if you didn’t ship. It’s better to get that information early.
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The problem with this approach is that once you've started with a "bad" draft and enough people have signed on, you're locked in to its trajectory and can't do foundational rewrites even if you were within the feasible window. It'll just end up being a bad product overall.
Starting right is important.
> At scale, even your bugs have users
Also known as ossification. It is a term most often heard in the context of network protocols, but it applies more generally to every system where users depend on unspecified behaviors and even bugs.
Reading about HTTP/3 and QUIC is interesting in that aspect. I first didn't understand the insistance on encryption. Turns out it is not just security and privacy, but by encrypting everything that is not strictly necessary for proper transport, you make it impossible for any "middlebox" to make assumptions they shouldn't make.
I think similar approaches can be used by APIs. Never expose more than what is specified, treat the ability to access internal state as a bug, not because it is secret, but because if users start relying on it, internal changes that shouldn't break anything will.
Similar to Hyrum 's Law for APIs
Read it carefully.
He's not saying that these are all common values or practices at Google.
He's saying he learned those lessons while working at Google.
Despite the metaphor of a "lesson", a "lessons learned" post is almost never about something the author was explicitly told. It was something that you had to learn from experience, or at best from informal advice. Where you had to swim against the flow of your circumstances.
I neither think Osmani means to say that Google is _against_ these lessons. Every organization as big as Google has a lot of accumulated wisdom that will help you. These are just the things which remain hard, and some of which are even harder in a large organization.
I say that in most of my past experiences I learned how to NOT do something, so when facing a similar scenario, I’d do them differently.
Not looking to dismiss the authors long tenure at a major tech company like Google, but the first point kind of stuck like a sore thumb. If the Google culture was at all obsessed about helping users, I wonder why Google UX always sucked so much and in particularly in the recent years seem to be getting even worse. Every single one of their services is a pain to use, with unnecessary steps, clicks - basically everything you are trying to do needs a click of sorts. Recently I was writing an e-mail and noticed I misspelled the e-mail address of the recipient, which I rarely do. So, I should just be able to click the address and edit it quickly, right? Wrong - now you have a popup menu and inside of it you have to search for "edit e-mail" option. Most of the rest of his lessons while valuable in their own right, are not something I would put under the headline of "after X years at <insert-major-tech-company>", as they do not quite seem to be that different from lessons you pick up at other companies ? I´d more interested to hear about how the culture was impacted when the bean-counters took over and started entshittifying the company for both the users and the employees too.
> If the Google culture was at all obsessed about helping users, I wonder why Google UX always sucked so much and in particularly in the recent years seem to be getting even worse.
There was no beancounter takeover and it never was so obsessed. I worked there from 2006-2014 in engineering roles and found this statement was particularly jarring: "User obsession means spending time in support tickets, talking to users, watching users struggle, asking “why” until you hit bedrock"
When I worked on user facing stuff (Maps, Gmail, Accounts) I regularly read the public user support forums and ticket queues looking for complaints, sometimes I even took part in user threads to get more information. What I learned was:
• Almost nobody else in engineering did this.
• I was considered weird for doing it.
• It was viewed negatively by managers and promo committees.
• An engineer talking directly to users was considered especially weird and problematic.
• The products did always have serious bugs that had escaped QA and monitoring.
In theory there were staff paid to monitor these forums, but in practice the eng managers paid little attention to them - think "user voice" reports once a quarter, that sort of thing. Partly that's because they weren't technical and often struggled to work out whether a user complaint was just noise or due to a genuine bug in the product, something often obvious to an engineer, so stuff didn't get escalated properly.
This general disconnection from the outside world was pervasive. When I joined the abuse team in 2010 I was surprised to discover that despite it having existed for many years, only one engineer was bothering to read spammer forums where they talked to each other, and he was also brand new to the team. He gave me his logins and we quickly discovered spammers had found bugs in the accounts web servers they were using to blow past the antispam controls, without this being visible from any monitoring on our side. We learned many other useful things by doing this kind of "abuser research". But it was, again, very unusual. The team until that point had been dominated by ML-heads who just wanted to use it as a testing ground for model training.
Every previous job I've had has a similar pattern. The engineer is not supposed to engage directly with the customer.
I think there are multiple reasons for this, but they are mostly overlapping with preserving internal power structures.
PM's don't want anecdotal user evidence that their vision of the product is incomplete.
Engineering managers don't want user feedback to undermine perception of quality and derail "impactful" work that's already planned.
Customer relations (or the support team, user study, whatever team actually should listen to the user directly) doesn't want you doing their job better than they can (with your intimate engineering and product knowledge). And they don't want you to undermine the "themes" or "sentiment" that they present to leadership.
Legal doesn't want you admitting publicly that there could be any flaw in the product.
Edit: I should add that this happens even internally for internal products. You, as a customer, are not allowed to talk to an engineer on the internal product. You have to fill a bug report or a form and wait for their PMs to review and prioritize. It does keep you from disturbing their engineers, but this kind of process only exists on products that have a history of high incoming bug rate.
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> User obsession means spending time in support tickets
That's really funny when Google's level of customer support is known to be non-existent unless you're popular on Twitter or HN and you can scream loudly enough to reach someone in a position to do something.
"10. In a large company, countless variables are outside your control - organizational changes, management decisions, market shifts, product pivots. Dwelling on these creates anxiety without agency.
The engineers who stay sane and effective zero in on their sphere of influence. You can’t control whether a reorg happens. You can control the quality of your work, how you respond, and what you learn. When faced with uncertainty, break problems into pieces and identify the specific actions available to you.
This isn’t passive acceptance but it is strategic focus. Energy spent on what you can’t change is energy stolen from what you can."
------------------------
Point 10 makes it sound like the culture at Google is to stay within your own bailiwick and not step on other people's toes. If management sets a course that is hostile to users and their interests, the "sane and effective" engineers stay in their own lane. In terms of a company providing services to users, is that really being effective?
User interests frequently cross multiple bailiwicks and bash heads with management direction. If the Google mindset is that engineers who listen to users are "weird" or not "sane"/"effective", that certainly explains a lot.
It is an almost universal fact that dealing with retail customers is something that is left to the lowest paid, lowest status workers and often outsourced and now increasingly left to LLM chatbots.
While you obviously can't have highly paid engineers tied up dealing with user support tickets, there is a lot to be said for at least some exposure to the coal face.
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I love reading this insights in a corp structure. Especially the sociological aspect of it (like "• It was viewed negatively by managers and promo committees."). Thanks a lot.
> only one engineer was bothering to read spammer forums where they talked to each other, and he was also brand new to the team
This revelation is utterly shocking to me. That's like anti-abuse 101. You infiltrate their networks and then track their behavior using your own monitoring to find the holes in your observability. Even in 2010 that was anti-abuse 101. Or at least I think it was, maybe my team at eBay/PayPal was just way ahead of the curve.
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Hey Mike! Alex from GR here. Good to see you around :)
>What I learned was:
>• Almost nobody else in engineering did this.
>• I was considered weird for doing it.
>• It was viewed negatively by managers and promo committees.
>• An engineer talking directly to users was considered especially weird and problematic.
>• The products did always have serious bugs that had escaped QA and monitoring
Sincerely, thank you for confirming my anecdotal but long-standing observations. My go-to joke about this is that Google employees are officially banned from even visiting user forums. Because otherwise, there is no other logical explanation why there are 10+ year old threads where users are reporting the same issue over and over again, etc.
Good engineering in big tech companies (I work for one, too) has evaporated and turned into Promotion Driven Development.
In my case: write shitty code, cut corners, accumulate tech debt, ship fast, get promo, move on.
The beancounter takeover was after you left.
2014 Google and 2019 Google were completely different companies.
If an engineer talking to users is considered problematic, then it is safe to assume, that Google is about as fast away from any actually agile culture as possible. Does Google ever describe itself as such?
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Having only ever worked for startups or consulting agencies, this is really weird to me. Across 6 different companies I almost always interfaced directly with the users of the apps I built to understand their pain points, bugs, etc. And I've always ever been an IC. I think it's a great way to build empathy for the users of your apps.
Of course, if you're a multi billion dollar conglomerate, empathy for users only exists as far as it benefits the bottom line.
Thanks for sharing your valuable insights. I am quite surprised to learn that talking to customers was frowned upon at Google (or your wider team at least). I find that the single most valuable addition to any project - complementary to actually building the product. I have a feeling a lot of the overall degradation of software quality has to do with a gradual creep in of non-technical people into development teams.
Almost nobody else in engineering did this.
What you described is the job of a product manager. Are there no PMs at Google?
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> If the Google culture was at all obsessed about helping users
It's worth noting that Osmani worked as a "developer evangelist" (at Google) for as long as I can remember, not as a developer working on a product shipped to users.
It might be useful to keep that in mind as you read through what his lessons are, because they're surely shaped by the positions he held in the company.
I was Addy's manager when he was on Developer Relations.
He moved to an engineering manager role on Chrome DevTools many years ago and has recently just moved on to a different team. I don't think it's fair at all to say he's not a developer working on a product shipped to users when he led one of our most used developer tools, as well as worked on many of our developer libraries prior to moving to the Engineering manager role.
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>Osmani worked as a "developer evangelist" (at Google) for as long as I can remember, not as a developer
Oh
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Ah, I see. I did notice it looked a bit too long-winded and fluffy for a developer-written text.
Fair point. "User" as developer rather than "user" as person clicking buttons in Gmail, Google Maps, etc, etc
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> If the Google culture was at all obsessed about helping users, I wonder why Google UX always sucked so much
Ok, I mean this sincerely.
You must never have used Microsoft tools.
They managed to get their productivity suite into schools 30 years ago to cover UX issues, even now the biggest pain of moving away is the fact that users come out of school trained on it. That also happens to be their best UX.
Azure? Teams? PowerBI? It's a total joke compared to even the most gnarly of google services (or FOSS tools, like Gerrit).
I do agree with you. Teams are a cancer and Azure UI sucks too. I do not use much MS products since essentially Win7 I have mainly used Linux as my work environment. But one thing MS used to be good at at least, was the documentation. If you are that old, you will remember each product came with extensive manuals AND there was an actual customer support. With google its like...not even that.
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I hate Microsoft with the passion of a thousand burning stars, yet even I still think Google products have worse UX than their Microsoft counterparts.
MS Teams is definitely terrible. But I’d take that over Google Meets.
Google Docs isn’t even remotely as good as Office 365.
And Azure, for all its many faults, is still less confusing than GCP.
Thankfully I seldom have to touch either other these companies half-baked UIs.
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It's not just Google, the UX is degrading in... Well everything. I think it's because companies are in a duopole, monopole etc position.
They only do what the numbers tell them. Nothing else and UX just does not matter anymore.
It's like those gacha which make billions. Terrible games, almost zero depth, but people spend thousands in them. Not because they are good, but because they don't have much choice ( similar game without gacha) and part the game loop is made for addiction and build around numbers.
To offer some additional causes for the degradation of UX:
1. An increasing part of industry profits started coming from entertainment (or worse, psychological exploitation) instead of selling the customer a useful tool. For example, good budgeting-software has to help the user understand and model and achieve a goal, while a "good" slot-machine may benefit from confusion and distraction and a giant pull-handle.
2. "Must work on a touchscreen that fits in a pocket" support drags certain things to a lowest common denominator.
3. UX as a switching-cost for customers has started happening more on a per-product rather than a per-OS basis. Instead of learning the Windows or Mac "way" of screens and shortcuts, individual programs--especially those dang Electron apps--make their own reinventions of the wheel.
To be fair, it reads precisely “1. The best engineers are obsessed with solving user problems”. This doesn’t say those engineers are working at Google, just that it’s something the author learned whilst they worked at Google.
“Some [of these lessons] would have saved me months of frustration”, to quote the preamble.
I was going post exactly this! He was talking about those engineers that really exemplified, from his point of view, good engineers.
And dealing with engineering managers that didn't see much use in such activity might be part of "figur[ing] out how to navigate everything around the code: the people, the politics, the alignment, the ambiguity".
Addy's users have been developers and Google has been very responsive in the past. I was usually able to get a hold of someone from teams I needed from Chrome DevTools and they've assisted open source projects like Node.js where Google doesn't have a stake. He also has a blog, books and often attended conferences to speak to users directly when it aligned with his role. I agree about the general Google criticism but I believe it's unjustified in this particular (admittedly rare) case.
And material UI is still the worst of all UIs. Had the pleasure of rolling out a production oauth client ... jesus christ. Only worse is microsoft in UX. You don't want me to use your services, do you?
> And material UI is still the worst of all UIs
I'm not sure how that got approved either, but at least we now know what would happen if a massive corporation created a UI/UX toolkit, driven only by quantitative analytics making every choice for how it should be, seemingly without any human oversight. Really is the peak of the "data-driven decisions above all" era.
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I have an issue with the first point as well, but differently. Having worked on a user-facing product with millions of users, the challenge was not finding user problems, but finding frequent user problems. In a sufficiently complex product there are thousands of different issues that users encounter. But it's non-trivial to know what to prioritize.
I was also surprised to read this. I have terrible problems with all Google UIs. I can never find anything and it's an exercise in frustration to get anywhere.
I think your particular Gmail issue exists because they want mobile web and touch screen web users (there are dozens of us!) to be able to tap the recipient to show the user card, like hover does for mouse users. To support your usecase (click to directly edit recipient), touch, click, and hover need to have different actions, which may upset some other users. Unless you mean double click to edit, which I would support.
I save my energy for more heinous UX changes. For example, the YouTube comment chyron has spoiled so many videos for me and is just so generally obnoxious.
There is a lot of nuance to their point. They are saying, in the long run, career wise, focusing on the actual user matters and makes your projects better.
Google UX is decent and the author was not trying to comment on UX as a thing at Google. More that, if you follow the user what you are doing can be grounded and it makes your project way more likely to succeed. I would even argue that in many cases it bucks the trend. The author even pointed out, in essence there is a graveyard of internal projects that failed to last because they seemed cool but did nothing for the user.
> Google UX is decent and the author was not trying to comment on UX as a thing at Google.
Interesting, so he was not, contrary to the blog title, writing on the basis of his 14 years of experience at Google?
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The short answer is that the UI isn’t optimized for users like you.
I haven’t worked for Google specifically, but at this scale everything gets tested and optimized. I would guess they know power users like you are frustrated, but they know you’ll figure it out anyway. So the UX is optimized for a simpler target audience and possibly even for simpler help documents, not to ensure power users can get things done as quickly as possible.
I feel like you're giving too much credit here. I don't know if it was a leak or an urban legend, but I remember the awful win 8 "flat boxes UI" being that way because it could be designed by managers in PowerPoint that way
The specific feature in question...there is nothing "power" about it. It was a non-feature for decades essentially, I dont recall ever not being able to simply change an e-mail address by moving the cursor and typing in something else. How on earth is this something tested and optimised, for whom exactly?
This is almost certainly not the case. The larger the company the more change is viewed as a negative. Yes people may hold titles to do the things you describe but none are empowered to make change.
Google UI seemingly is optimized for happy path cases. Search for the obvious word and click a relevant link on the screen which appears. Write a single response to a single email and abandon than conversation afterwards, always use new conversations for every new email. Click a recommended video thumbnail on the frontpage and then continue with autoplay. Put only short defined text type in the cells of a spreadsheet, like date/number/text etc. And so on with all of their products.
But as soon as user tries to search for something no on the first page, or reply to a 10-20+ message thread with attachments in history, or tries to use playlists or search in YT, or input a slightly more complex data in the sheet cells - then all hell breaks loose.
Just the latest Google thing I've experienced - a default system Watch Later playlist is now hidden on Android. It's gone, no traces, no way to search for it. The only remnant of it is a 2-second popup after adding a new video to Watch Later, you can press "view" and then see it. Meanwhile it is still present as a separate item on PC. I'm writing this eaxmple because that was deliberate, that was no error or regression. Someone created a Jira for that and someone resolved it.
This is definitely an edge case. Most UI/UX from Google is very consistent and just works. Otherwise they won't be in this market.
Only UI/UX issue is that most experienced users want to not adapt to change. It is like people always telling Windows 7 is the best. Don't keep reinventing.
Another one that irks me is every UI/UX dev assumes people have 2 x 4K monitors and menu items overflow.
> Only UI/UX issue is that most experienced users want to not adapt to change
Users will not only adapt, but will even champion your changes if they make sense to said users. For example the web checkout or to name a more drastic example, iPhone and fingers as user interface devices. Once you start convincing the users that the interface is great, but they are too resistant to changes/dumb/uncreative to know how use it... its a different story I´d reckon ;)
> Recently I was writing an e-mail and noticed I misspelled the e-mail address of the recipient, which I rarely do. So, I should just be able to click the address and edit it quickly, right? Wrong - now you have a popup menu and inside of it you have to search for "edit e-mail" option.
I just tested this out and I don't think that's a particularly good example of bad UI/UX. Clicking the email address brings up a menu with options for other actions, which presumably get used more often. If, instead, you right-click the email address, the option to edit it is right there (last item on the bottom, "Change email address"). I don't see this as a huge penalty given that, as you said, it's rarely used.
There's also the "X" to the right of the email address, which you can use to delete it entirely, no extra clicks required.
> I just tested this out and I don't think that's a particularly good example of bad UI/UX
Luckily for both you and me, we dont have to rely on our feelings of what is good UX or not. There are concrete UX metholodogies such as Hierarchical Task Analysis or Heuristic Evaluation. These allow us to evaluate concrete KPIs, such as number of steps and levels of navigation required for an action, in order to evaluate just how good or bad (or better said, complicated a UX design is).
Lets say we apply the HTA. Starting from the top of your navigation level when you want to execute the task, count the number of operations and various levels of navigation you have to go through with the new design, compared to just clicking and correcting the e-mail address in-place? How much time does it take you to write your e-mail in the both cases? How many times do you have to switch back and forth between the main interface and the context menu google kindly placed for us? Now, phase out of your e-mail writing window and evaluate how many various actions you can execute in the Google Workspace. Most of them are likely to have a few quirks like this. Now multiply the estimated number of actions with the number of quirks and you will slowly start to see the immense cognitive load the average user has to face in using, or shall I rather say "combating" the google products' UX.
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which company's product has great UX? I'm always seeing people hating on things without showcasing examples of what they think is exemplary
Nothing is perfect, but here are a few things I enjoy using:
https://www.geogebra.org/calculator
https://regex101.com/
https://gchq.github.io/CyberChef/
https://www.figma.com
https://www.affinity.studio
https://bluecinema.ch (To buy movie tickets for a certain movie chain in Switzerland. I haven't used this in many years, but at first glance it looks like I remember it. Back then, this was a very smooth experience both on desktop and mobile. Just perfectly done.)
Any spreadsheet program (it's the spreadsheet itself, which I like, not necessarily how the UI is aranged around it)
Apple's Spotlight, GNOME's similiar thing (don't know the name)
I also like Tantacrul's interface design work: https://www.youtube.com/@Tantacrul/videos
For the all the necessary complexity and race-to-the-bottom features, I am a fan of Jetbrains. I like using Uber, Twitch (wrote a plugin for it one weekend to integrate with chrome), Netflix, Discord. There are plenty of companies that manage to be enjoyable to end users and expose apis without the inscrutable abstractions and terminology I encounter using google products. It feels the same as working with Oracle.
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Its not hating - just stating the facts. Most companies unfortunately dont have a nice UX these days, because common UX practices like not making user think (i.e. overcomplicating the UIs) and not blocking users (showing annoying popups in the middle of UI workflows) somehow became a lost art. Some products are inherently easy to use like draw.io for example. I really like the UX on Stripe, in particular their onboarding process. There is also a semi-famous e-commerce company, in the furniture space. I forgot their name (something with W?), but I ordered something once, and was really impressed by how smooth and uncomplicated the process from browsing the inventory to checkout and delivery itself was.
No one's. Everyone sucks. Find a product and you'll find a population collating complaints about it. Whining about interface design is like the cheapest form of shared currency in our subculture.
Fundamentally it's a bikeshed effect. Complaining about hard features like performance is likely to get you in trouble if you aren't actually doing the leg work to measure it and/or expert enough to shout down the people who show up to argue. But UI paradigms are inherently squishy and subjective, so you get to grouse without consequences.
None. A great UX nowadays is open source software running on your own hardware.
For example, you couldn't pay me to use a "webmail" like GMail over my own IMAP server and Thunderbird.
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Omni Group. Wolfram. Parts of Apple. Rhino3D. Parts of Breville. Prusa (on device, not on desktop). Speed Queen (dial-based). Just from applications I currently have open and devices I can see from where I'm sitting.
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I would say basically everything that has won a an Apple Design Award before 2020.
Things for macOS for example.
I think the UX issues you’re describing are less related to culture changes in companies and more just in the industry in general
UX are designed by and for people who don’t really use computers. They use mobile devices and tablets
It’s an industry wide phenomenon
You are onto something there, if you mean, the design roles being taken over by the people who are not techies - like the POs. But if you just refer to UX being designed for mobile devices - that is not an excuse for an even worse UX on the mobile. If anything I would have expected more effort put in there, given how many more issues the limited screen estate can cause...
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You can learn something at a company by observing it’s weaknesses as well as strengths
> wonder why Google UX always sucked so much and in particularly in the recent years seem to be getting even worse
UX? Google doesn't even bother helping folks locked out of their Gmail accounts. For people who use Android (some 3bn), that's like a digital death sentence, with real-world consequences.
It is almost comical that anyone would think Google is customer-focused, but might if they were being paid handsomely to think otherwise, all the while drinking a lot of kool-aid.
https://news.ycombinator.com/item?id=36024754 The top comment there is from a Xoogler which sums it up nicely:
Google rakes in $100bn a quarter; that's $1bn every day.
That is a great point too. For a company which effectively does not have a customer service, how can they claim to be obsessing about helping users at all?
And how are they supposed to do it if users did not add proper 2FA (and backup those recovery keys)?
Even banks are struggling to authenticate folks. For a longtime in EU people with 3rd world passports cannot create accounts easily.
Google cannot connect identity of a person to email address easily. Or they need to create CS - that will authenticate passports? And hundreds of countries, stolen IDs?
Nay.
> The thing is that at scale your edge cases are still millions of people
> never seem to be capable of handling the other parts that come with it
Same thing with govts. If you go to driver license. passport or any govt office then there will one person with some strange issue.
Hell, in my experience they often don’t even help ad customers that are having issues that prevent them from buying ads.
> I wonder why Google UX always sucked so much
It depends on how you define "suck."
When Google first launched it's homepage, its emptiness (just a logo & search box) was a stark contrast to the portal pages popular, which were loaded with content.
Some thought the Google homepage "sucked" whereas other liked it. (I was in the latter.)
Likewise, the interface for Gmail. Or the interface for Google Maps. Or the interface for Chrome.
I remember when Google appeared and literally can't recall anyone who thought it sucked. There statistically have to be some people who hated it. But everyone I knew was either on dial-up or low bitrate leased line and it was impossible to dislike that design.
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As a developer I took the writer's point to refer to "users" generically, so that even if you work on some internal tools or a backend layer, you still have users who have to use your app or consume your API and there is a lot of learning possible if you communicate and understand them better.
Probably the users he is talking about are not the end users like you and me. It is one team using the tools/software of the other team and so "users" for that other team are the members of the first team.
I see it differently then UX at all. I find the need for better customer support 1000x more pertinent to helping users.
I'd like YouTube to add a button to stop showing scam ads from people outside my country.
Is there a big tech company that actually has good UX, besides maybe Apple?
I know Apple has a reputation for good UX but I think it's carry over from a different era and it's trending down.
I bought my kid an iPad for Christmas and set up parental controls, then could not disable it without another iPad (which I don't have).
There are many forum threads concluding you just have to factory reset.
I couldn't believe how many little unintuitive things I bumped into setting it up.
> Every single one of their services is a pain to use
Would you like to sign in to Google?
To me; point #3 is the big one and it is in conflict with point #1
How so? Those two together is literally agile; not as I've seen it done, but as it's intended. Learn, iterate, repeat.
> very single one of their services is a pain to use
Uhm, no? Google Cloud Platform is way more convenient to use than AWS, the IAM is way better designed, and documentation is leagues ahead of AWS.
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It's frustrating to read this advice, which to me can be summarized as "don't think too hard, dumb it down, keep it simple, be a people-person" and then look at their hiring process full of advanced data structures and algorithms. Why hire top tech talent if you just need to keep a simple vibe and not over-think clever solutions?
>The engineer who truly understands the problem often finds that the elegant solution is simpler than anyone expected
This one is golden, it should be framed and put in every engineer's office.
>Your network outlasts every job you’ll ever have.
Networking is the real human currency, period.
> 1. The best engineers are obsessed with solving user problems.
The author lost me right here.
Not because he’s wrong about this in general - he is not. But it seems to not be any kind of differentiator at Google. Maybe the opposite is true- make it as screwed up as physically possible, then make it a little worse, then release it - that seems a lot closer to the lesson Google engineers learn. As long as you are “first” and shipped it.
Then get promoted, move on and meanwhile your crap code eventually gets the axe a decade later.
Technically he said these are lessons he learned after working at Google, not that Google was necessarily doing these things. If we’re being generous maybe he learned this by counter example haha
I clicked through to the bio and am super confused. Third person, extremely long, lots of pictures with CEOs and smelling of LLM writing.
Here's a sample:
> His story isn’t just about writing code, but about inspiring a community to strive for a better web. And perhaps the most exciting chapter is still being written, as he helps shape how AI and the web will intersect in the coming decade. Few individuals have done as much to push the web forward while uplifting its developers, and that legacy will be felt for a long time to come.
https://addyosmani.com/bio/
Few individuals have done as much to push the web forward while uplifting its developers, and that legacy will be felt for a long time to come.
And modest too.
The linked post itself also reeks of LLM writing (negative parallelisms in every other paragraph). But sadly, it seems like this is just the new standard for highly upvoted front page posts.
He led Chrome DevRel for many years - if you were learning about new web platform technologies circa 2010-2015 you probably ran across his writing.
The bio is cringe, but the important thing to realize about these professional-networking bios is that they are sales pitches, intended to sell a person (and specifically, their experience and connections) to a large corporation who will pay them even more money. An ordinary person, with ordinary authentic emotions, is not the intended audience. They're specifically selling to people whose job is to deal with bullshit.
Reading that bio makes you wonder if anyone else works at Google…
Every engineer should read this. It's a wonderful collection of heuristics that might seem banal, but which are shimmeringly true.
The two that stand out are
> Novelty is a loan you repay in outages, hiring, and cognitive overhead.
and
> Abstractions don’t remove complexity. They move it to the day you’re on call.
as a warning against about being too, too clever.
There's rarely a bullet point advantage that some new language or tech stack can offer me that would outweigh ten years of observation of how a familiar setup behaves in production, such that the space of unknown unknowns is reduced to almost nothing.
My personal rule is that the new technology stack item needs to either make is possible for me to build something that I couldn't have built without it, or needs to provide a productivity boost significant enough to overcome the productivity lost by straying from the more familiar path - even harder for team projects where multiple people need to learn the new component.
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Agreed.
Not just engineers, but basically everyone involved in creating products including designers and PMs.
Every single bullet point here is gold.
Eh, sure.
But at the same time lessons aren't learned by reading what someone else has to say. They're learned by experience, and everyone's is different. An engineer with "14 years at Google" hardly makes them an expert at giving career advice, but they sure like to write like it does.
This type of article reads more like a promotion piece from self-involved people, than heartfelt advice from someone knowledgeable. This is evident from the author's "bio" page: written in 3rd person, full of aggrandizing claims of their accomplishments, and photos with famous people they've met. I'm conditioned to tune out most of what these characters have to say.
If this is the type of people who excel in Big Tech, it must be an insufferable place to be.
And google wasn't founded by people who just kept their heads down and employed the simplest, most direct solution to the problem. If they had done that, google search would have been done on a super-fast server or mainframe using an RDBMS.
Mood. As someone who normally leaves after two years because the opportunity never raises to what was offered in the job spec these really don't for for me these bullet points as well wouldn't work for office culture in the EU.
15 Years worth of jobs and none gel. I'm a contractor now which feels more me. I have a contract length, don't have to deal with red tape political bullshit.
Turn up, do work and leave when contract had ended.
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Google still suffers the most from not understanding those two. Probably more than other companies.
Have they ever had an outage in recent years though? Pinging 8.8.8.8 is the gold standard of making sure there's internet in my book.
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The biggest one that resonates with me is that cleverness is overhead.
My #1 issue with mid level engineers is that they like complexity and find complexity fun and interesting.
An experienced engineer knows that complexity is irritating and frustrating and that a simple solution is harder and superior.
A solution that simultaneously solves the problem and reduces complexity is almost the definition of genius. If you are good you will do this a few times in your whole career.
> A solution that simultaneously solves the problem and reduces complexity is almost the definition of genius.
Well put. Chasing "How simple can we make this?" is a large part of what makes this job enjoyable to me. But it's perhaps not a good career advice.
Yeah, "resume driven development" is a second major force pushing complexity that I didn't mention. People want to be able to get experience with as many buzzwords and technologies and stacks as they can for obvious personal self interest reasons.
The incentive is real. A great programmer who does a great job simplifying and building elegant maintainable systems might not get hired because they can't say they have X years experience with a laundry list of things. After all, part of their excellence was in making those things unnecessary.
It's a great example of a perverse incentive that's incredibly hard to eliminate. The net effect across the industry is to cost everyone money and time and frustration, not to mention the opportunity cost of what might have been had the cognitive cycles spent wrangling complexity been spent on polish, UI/UX, or innovation.
There's also a business and VC level version of this. Every bit of complexity represents a potential niche for a product, service, or startup. You might call this "product portfolio driven development" which is just the big brother of "resume driven development."
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I am going to file this line
> If you win every debate, you’re probably accumulating silent resistance.
Sun Tsu said you have to either give your opponent an out or completely destroy them. I’ve always said that you can only skin a sheep once but can shear them over and over. Or to be more blunt, it’s better to be effective than right.
It’s about keeping the bigger/long term goals in mind. That means relationships and being an asshole.
This is one of the Five Dysfunctions of a Team (fear of conflict, caused by absence of trust).
Highly recommend the book.
https://en.wikipedia.org/wiki/The_Five_Dysfunctions_of_a_Tea...
That one makes me uncomfortable, which is a bad sign...
I'd say it's a good sign – at least now you're aware it might be happening. A worse sign would be thinking you're definitely not that sort of personality; you'd be accruing silent resentment from both being loud _and_ clueless.
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> Abstractions don’t remove complexity. They move it to the day you’re on call.
As someone who has been on call a lot, this is only true for bad or incomplete abstractions.
When you are on call (or developing) you can't possibly know everything about the system. You need abstractions to make sense of what is going on, how the system as a whole works, and know which parts to hone in on when things go wrong.
And it is extremely useful to have standard ways of changing configuration for things like timeouts, buffer sizes, etc. in a central place.
I don't think it's meant to be a point against abstraction or a point against complexity. I think it's widely understood that abstraction is part of how advancement is made in our practice, as well as in other disciplines. I have taken this saying to be an observation that there is almost always possible failure beneath the façade provided by the abstraction. Therefore, yes, you avoid having to let that complexity enter your brain, but only when the abstraction is holding. Beyond that point, often after pages are sent, you will still have to engage with the underlying complexity. A proactive measure following from this idea would be to provide support in or alongside your abstractions for situations where one must look under the bonnet.
Here's the lessons all ex-Google colleagues I've worked with have brought with them to their new jobs:
1. Use Bazel for everything. Doesn't matter that the documentation sucks and it's unbelievable bloat for smaller companies: use it anyway. Use it for everything.
2. Write things from scratch. Need a protobuf parser in C? Just write one up instead of using any of the battle-tested open source options.
3. Always talk down to frontend engineers and treat them as lesser/ not real engineers. Real engineers are backend engineers. Frontend is so easy that they can do a perfectly fine job if needed. Make sure to use Bazel for all frontend builds.
4. Did I mention Bazel? It's the solution to all problems for all companies.
Nothing novel, but all true, well expressed, and worth repeating. This should be part of every CS curriculum.
#2 and #14 are tough pills to swallow. It's not enough to be right, or even have a long track record of being right. You usually have to convince others that it was their idea all along, but still advocate for yourself at performance review time.
Seems reasonable. Many points maybe more applicable Google/Google-like companies. With layoffs and overall job shortages a lot of workplaces are having a cake and eating it too. They demand fast delivery and taking shortcuts (calling it creative thinking) and once things blow up directly due to shortcuts put blame on developers / testers for taking shortcuts and compromising quality in the process.
Your code is a strategy memo to strangers who will maintain it at 2am during an outage. Optimize for their comprehension, not your elegance. The senior engineers I respect most have learned to trade cleverness for clarity, every time.
YES! And sometimes that stranger is you, 6 months down the line.
> 15. When a measure becomes a target, it stops measuring.
This is Goodhart's law - "When a measure becomes a target, it ceases to be a good measure" [1].
[1] https://en.wikipedia.org/wiki/Goodhart%27s_law
Right, this annoyed me too - it was stated w/o attribution as if novel.
What is the name of the law when someone writes a think piece of "stuff I've learned" and fails to cite any of it to existing knowledge?
Makes me wonder if (A) they do know it's not their idea, but they are just cool with plagiarism or (B) they don't know it's not their idea.
I don't know if there's a named law, but the word for not knowing and believing that something remembered is a novel idea is "cryptomnesia".
Knowing that you know something by teaching is Feynman's method of understanding. Basically, on scanning, I don't particularly disagree with the content of the post. However, treating these things (many of which regularly show up here on HN) as being due to "14 years at Google" is a little misplaced.
But, hey, it's 2026, CES is starting, and the hyperbole will just keep rocketing up and out.
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The quote "Sorry this letter is so long, I didn't have the time to write a shorter one" (Mark Twain, Blaise Pascal, lots of debate) sticks with me over the years. I appreciated the several points from Addy supporting this idea: when writing code has never been easier and faster, it takes even more time to make sure that the code being written is truly useful and necessary.
> The engineer who truly understands the problem often finds that the elegant solution is simpler than anyone expected.
> The engineer who starts with a solution tends to build complexity in search of a justification.
I do agree this is a good point, I just find it funny that it comes from "staying 14 years at Google".
This is literally the reason why I left Google first, and Meta second. Finding simple solutions will get you absolutely nowhere in a place like those. You have to find complex solutions with a lot of stakeholders, alignment, discussions, escalations... Why ship one button if you can ship 100 and get you, your team and your manager promoted in the process?
> First do it, then do it right, then do it better. Get the ugly prototype in front of users.
Great, give users something that messy, horrible and not fully functional. Customer who spend big for production environments are exploited to "be the outsourced QA"
It's ok if the users are internal
> If you win every debate, you’re probably accumulating silent resistance.
This is very true in personal lives as well.
This is actually slave morality: https://en.wikipedia.org/wiki/Master%E2%80%93slave_morality
According to Nietzsche, masters create morality; slaves respond to master morality with their slave morality. Unlike master morality, which is sentiment, slave morality is based on ressentiment—devaluing what the master values and what the slave does not have. As master morality originates in the strong, slave morality originates in the weak. Because slave morality is a reaction to oppression, it vilifies its oppressors
> In large organizations, decisions get made in meetings you’re not invited to, using summaries you didn’t write, by people who have five minutes and twelve priorities. If no one can articulate your impact when you’re not in the room, your impact is effectively optional.
Very true in large organisations. But... in a company whose stated mission is to "organize the world's information and make it universally accessible and useful" ... this feels like a failure.
When a truly data driven company manages to quantify impact by more than the volume of hot air emitted :) then it's going to eat the world.
Perhaps it's for the best that nobody does that?
> "Writing forces clarity. The fastest way to learn something better is to try teaching it."
Something that seems lost on those using LLMs to augment their textual output.
This article is partly LLM generated or edited, fairly certain
I think it's inevitable everyone will use LLMs to assist with writing, such as editing, if it hasn't happen already. It's like having a free editor, beyond grammar or spell-checking.
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> You can edit a bad page, but you can’t edit a blank one.
Ideally, yes, but the final result of LLM assisted textual output by many users shows that they often have neglected the editing part just as much as they have neglected the writing part.
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> Addy Osmani is a Software Engineer at Google working on Chrome and AI
Thanks for all the spyware in Chrome ig? And for many inane design decisions that favor usability over privacy and security?
> 1. The best engineers are obsessed with solving user problems.
>Your job isn’t forever, but your network is.
I'm very suspicious of this working in the modern technological age. Even in university I'm feeling this: it is hard to create a bond with real friends, but extremely easy to regress to anonymity and become a loner.
> 16. Admitting what you don’t know creates more safety than pretending you do.
> Senior engineers who say “I don’t know” aren’t showing weakness - they’re creating permission. When a leader admits uncertainty, it signals that the room is safe for others to do the same. The alternative is a culture where everyone pretends to understand and problems stay hidden until they explode.
It's interesting to contrast this with Sean's statement here www.seangoedecke.com/taking-a-position/
> At that point, you need to take a position, whether you feel particularly confident or not.
> If you don’t, you’re forcing people with less technical context than you to figure it out themselves
To square the circle, I think the lesson is hide uncertainty to higher-ups, but don't to peers/ other ICs.
Of course, the challenge is that often, unfortunately, both the manager and the other ICs are in the same meeting.
Probably this is one justification of one reason why I hate meetings that include managers.
Usually there are nuggets of wisdom in lists shared like this but I feel like every lesson shared here has immense value.
> "remain skeptical of your own certainty" > "Model curiosity, and you get a team that actually learns."
These are two lessons that typically require battle scars to learn. For such big ideas to be summed into two sentences is pretty remarkable and puts to words lessons I wish I knew how to share. Amazing article, thanks for sharing!
I was going to skip the article until I read your comment, and wow! You’re totally right - my hard won understanding is there, including things I sort of knew but couldn’t put into words before. Going to share this with my adult kids.
same usually, i read this and see this some flawed or hackneyed tripe. But these ones are actually true and anyone who has had a long career and led people and product will resonate with many of them.
> Bias towards action. Ship. …The quest for perfection is paralyzing.
Unfortunately for users this is more often used as an excuse to ship buggy / badly done software.
> 13. The work that makes other work possible is priceless - and invisible.
> Glue work - documentation, onboarding, cross-team coordination, process improvement - is vital. ... The trap is doing it as “helpfulness” rather than treating it as deliberate, bounded, visible impact. Timebox it. Rotate it. Turn it into artifacts ... make it legible as impact, not as personality trait.
I see my own experience in this, but I don't think he's identified the problem correctly. Timeboxing, rotating, etc, is easy. Convincing management that it is as important as non-glue work and therefore worth allocating your time for it is the hard part. And if you can't do that, you end up stuck in the situation described.
The other option is to just let things fail of course, but then you have to convince both management AND the rest of your team to do this, otherwise someone else will just pick it up between the cracks too.
> Abstractions don’t remove complexity. They move it to the day you’re on call.
Then they are bad abstractions. I get where he is coming from, but the entire field is built on abstractions that allow you to translate say a matmul to shuffling some electrons without you doing the shuffling.
> Before you build, exhaust the question: “What would happen if we just… didn’t?”
Well said! So many times I have seen great products slide down. If they just froze the features and UI, and just fixed performance, compatibility and stability issues for years, things would be better. (this applies to any company). Many programs I use are years old. They are great programs and don't need constant change! Updates can only make it worse at that point (minus critical security issues, compatbility, performance regressions)
This sounds like an accumulation and reiteration of other peoples ideas and blogs, barely changing or adding anything. Fair, but I was interested in the author’s own ideas or how those ideas they’re reiterating matter within the context of Google.
This has to be the 50th or 100th version of this article that repeats the same thing
Every single point in this article was already explicitly described between roughly 1968 and 1987: Brooks formalized coordination cost and the fallacy of adding manpower in The Mythical Man-Month
Conway showed that system architecture inevitably mirrors organizational communication structure in 1968
Parnas defined information hiding and modularity as organizational constraints, not coding style, in 1972
Dijkstra *repeatedly warned* that complexity grows faster than human comprehension and cannot be managed socially after the fact
None of this is new, reframed, or extended here; it is a faithful re-enumeration of half-century-old constraints.
These lists keep reappearing because we refuse to solve is the structural one: none of these constraints are enforceable inside modern incentive systems.
So almost like clockwork somebody comes out of nowhere saying hey I’ve I’ve observed these things that are consistently documented in history of organizational management and specifically computing and software management look at this list.
It’s so Exhausting
The fact that people don’t learn from the older books is somewhat annoying, but rewriting them makes sense precisely because people will likely trust it more.
Software engineers are prone to novelty bias. Thats in contrast to some other demographic groups who very much prefer ancient texts.
Well both of them are wrong because they can’t walk the middle path
Yeah but what do you want to do about it? The engineers I see making these mistakes day-to-day are not going to connect the dots if I just point them to the seminal writings. Heck, half of their complaints are of the same form as yours: if only the majority of [engineers, colleagues, stakeholders] were aware of [A, B, C principles] then we could avoid repeating [X, Y, Z failures]. Yeah it's exhausting, life is exhausting, and it doesn't inherently get better with knowledge and experience as the gap to the lowest common denominator only increases; the only balm I've found is focusing on what I can control.
Well for starters I literally organized our company and all engineering around Conway‘s law and it’s working great
That’s like the absolute bare minimum you can do, it’s trivially easy and solves a good half of these “problems.”
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17. Your network outlasts every job you’ll ever have. Early in my career, I focused on the work and neglected networking. In hindsight, this was a mistake. Colleagues who invested in relationships - inside and outside the company - reaped benefits for decades.
They heard about opportunities first, could build bridges faster, got recommended for roles, and co-founded ventures with people they’d built trust with over years.
Your job isn’t forever, but your network is. Approach it with curiosity and generosity, not transactional hustle.
When the time comes to move on, it’s often relationships that open the door.
Thanks! I used to think writing code was the easiest and most enjoyable thing in the world. Interacting with people? That’s always been the hard part. Guess it’s high time I changed my mindset now.
Clarity is seniority. Cleverness is overhead. - On a consulting project where the client was building a 5000 user plus application. They had an amazing architect, know all the best frameworks and had implemented that on the project. Issue is, only he understood the framework (even though it's documented on github) and it costed the developers more time to understand the framework than if the code was a little "dumber". Then he left for a better role for his career as he should. Because of that, the devs and new architects abandoned the framework and built new things around it and now the old framework is "tech debt".
14 years? Wild. I remember when Addy came into the scene hot with a new jQuery tutorial (what seemed like) every few days. To be clear, that's not a knock despite how it may read in 2026.
Lesson 11 (Abstractions move complexity) and Lesson 20 (Time > Money) are two sides of the same coin. In engineering, we talk about "leaky abstractions" in our code. But the biggest leaky abstraction is often our own health. We treat our bodies as a "boring dependency" that will always work, but burnout and RSI (Repetitive Strain Injury) are essentially the ultimate system outages. Just as "Novelty is a loan" (Lesson 5), neglecting your physical "hardware" early in your career is a high-interest loan that you end up repaying in your 40s. Real seniority isn't just about navigating people and politics—it's about managing your personal energy so you actually have the health to enjoy the "compounding" (Lesson 21) that comes at the end.
What skills compound after 10+ years? (Ask HN: Submission)
I've come to realize that not all skills can stand the test of time.
Some things were very useful initially but quickly plateaued. Some felt like they were moving at a slow speed, but were quietly compounded a year after.
I always return to a rough outline.
Quickly acquainted with tools, frameworks, and specific stacks.
Slow skills: judgment, problem framing, communication, taste.
The gradual changes are often unnoticed daily but become apparent over time.
Projects become unclear.
Pile up constraints.
Being right is less important than the trade-offs you make.
I’d be interested to know what you think.
Which skills were more useful than you anticipated?
What’s something you over-invested in early on that didn’t compound?
What would you choose to learn more slowly if you had a second chance? ~
This resonates a lot. The shift from "was I right?" to "does this actually help people?" changes everything. I've found that the engineers who got promoted fastest weren't always the smartest problem solvers, they were the ones who genuinely cared about the end outcome.
The hardest part is that user focus is sometimes at odds with technical cleanliness. You can ship something inelegant but useful, or elegant but slightly off from what people need. Most orgs mess this up by choosing elegance.
Number 14 really speaks towards the subtle difference between being domineering in conversation and genuinely a sme in an area with little overlap in other people's domain knowledge. I feel like being extremely transparent in explaining the rationale and to a degree teaching really reinforces that boundary.
If you get to a point of silent resentment 'debt' in spite of efforts to empathise, consider perspective, and provide clarity, then you have a collaboration problem on the other end. How you choose to address that is dependent on your political capital, and sometimes you need to accept it.
Young me naively believed people were like rational automatons who would speak up when appropriate, not take thinga personal, and aspire to the true north that I aspired to as a colleague, and that is no baseline for a healthy collaboration.
#3 hit hard. You can edit a bad page, but you can't edit a blank one. I've wasted weeks overthinking architecture for things I'd never built. Shipping something ugly and learning from real feedback taught me more than any amount of planning. Also #6 is underrated. Early on I thought good work speaks for itself. It doesn't. Took me years to realize decisions happen in rooms I'm not in. If no one can explain your impact when you're gone, it doesn't exist.
Thanks for sharing this.
I think part of the importance of being a senior engineer is not spreading hype through the industry. This appears to be the guy who just posted all over social media that they just got Claude and redid a year long project in a week, followed by tweets from his eng team clarifying its just “demo” grade.
> This appears to be the guy who just posted all over social media that they just got Claude and redid a year long project in a week
It would take less time than it did to write this comment to look it up and see that these are two different people.
Google engineer [Jaana Dogan] says Claude Code built in one hour what her team spent a year on https://news.ycombinator.com/item?id=46477966
Aren't #2 and #14 mostly the same point? And they seem to indicate a rather unhealthy cultural dynamic. Amazon's "Disagree and commit" is a much healthier dynamic than "Pretend to agree and then silently sabotage."
I think there's a valid middle ground in finding a path that works well for everybody, but this does not seem to be the right way.
I wonder if this is a common thing at Google because I recall another interview (can't find now, I think in the context of WebRTC??) from many years ago where an engineer proudly described how he conspired against a major technical decision because it didn't align with his personal preferences. I was a bit shocked to see someone admit something like that so publicly.
This and the other top story on HN right now ( I charged $18k for a Static HTML Page) [0] make it clear the the most important thing as a software developer is jumping through hoops and being agreeable. It does not matter if it makes sense to you. I’ve come to accept that I can’t always predict what is actually valuable for the business and should just go with the flow and take their money. The leetcode-style interview selects for this by presenting as an arbitrary hoop you have to jump through.
[0]: https://news.ycombinator.com/item?id=46469877
I'm going to pick out 3 points:
> 2. Being right is cheap. Getting to right together is the real work
> 6. Your code doesn’t advocate for you. People do
> 14. If you win every debate, you’re probably accumulating silent resistance
The common thread here is that in large organizations, your impact is largely measured by how much you're liked. It's completely vibes-based. Stack ranking (which Google used to have; not sure if it still does) just codifies popularity.
What's the issue with that? People who are autistic tend to do really badly through no fault of their own. These systems are basically a selection filter for allistic people.
This comes up in PSC ("perf" at Meta, "calibration" elsewhere) where the exact same set of facts can be constructed as a win or a loss and the only difference is vibes. I've seen this time and time again.
In one case I saw a team of 6 go away and do nothing for 6 months then come back and shut down. If they're liked, "we learned a lot". If they're not, "they had no impact".
Years ago Google studied the elements of a successful team and a key element was psychological safety. This [1] seems related but more recent. This was originally done 10-15 years ago. I agree with that. The problem? Permanent layoffs culture, designed entirely to suppress wages, kills pyschological safety and turns survival into a game of being liked and manufacturing impact.
> 18. Most performance wins come from removing work, not adding cleverness
One thing I really appreciated about Google was that it has a very strict style guide and the subset of C++ in particular that you can use is (was?) very limited. At the time, this included "no exceptions", no mutable function arguments and adding templtes had an extremely high bar to be allowed.
Why? To avoid arguments about style issues. That's huge. But also because C++ in particular seemed to attract people who were in love with thier own cleverness. I've seem some horrific uses of templates (not at Google) that made code incredibly difficult to test for very little gain.
> 9. Most “slow” teams are actually misaligned teams
I think this is the most important point but I would generalize it and restate it as: most problems are organizational problems.
At Meta, for example, product teams were incentivized to ship and their impact was measured in metric bumps. But there was no incentive to support what you've already shipped beyond it not blowing up. So in many teams there was a fire and forget approach to filing a bug and forgetting about it, to the point where it became a company priority to have SLAs on old bugs, which caused the inevitable: people just downgrading bug priorities to avoid SLAs.
That's an organizational problem where the participants have figured out that shiping is the only thing they get rewarded for. Things like documentation, code quality and bug fixes were paid lip service to only.
Disclaimer: Xoogler, ex-Facebooker.
[1]: https://www.aristotleperformance.com/post/project-aristotle-...
My favorite is the first one, "The best engineers are obsessed with solving user problems." and what I hate about it is that it is super hard to judge someone's skills about it without really working with him/her for a very long time. It is super easier said than done. And it is super hard to prove and sell when everybody is looking for easily assessable skills.
This is why (flawed though the process may be in other ways), a company like Amazon asks "customer obsession" questions in engineering interviews. To gather data about whether the candidate appreciates this point about needing to understand user problems, and also what steps the candidate takes to try and learn the users' POV or walk a mile in their shoes so to speak.
Of course interview processes can be gamed, and signal to noise ratio deserves skepticism, so nothing is perfect, but the core principle of WHY that exists as part of the interview process (at Amazon and many many other companies too) is exactly for the same reason you say it's your "favorite".
Also IIRC, there was some internal research done in the late 2010s or so, that out of the hiring assessment data gathered across thousands of interviews, the single best predictor of positive on-the-job performance for software engineers, was NOT how well candidates did on coding rounds or system design but rather how well they did at the Customer Obsession round.
There are many big bosses under the Google CEO that lead hordes of developers to specific targets-to-meet. Eventually they prioritise their bonuses and the individual goals deviate with every iteration. So the quality will diminish continuously.
This is good. I worked at google and lasted less than 2 years. Many other things happening in that time - came in via acquisition, worked on backend for that, dad died, transitioned teams, etc. But I was 27-28 and couldn't really navigate that world after my first job at a startup. In some ways, I wish I'd found a way, but in other ways, I know it wasn't meant to be. It's a good list, if you want to do 10 years at Google or elsewhere, internalise that list and it's lessons.
I like this one
> At scale, even your bugs have users.
Something I discovered the hard way over many years of maintaining rclone. Fixing a bug has consequences and there are sometimes users depending on that bug!
xkcd: https://xkcd.com/1172/
I know this as Hyrum's Law (which also comes from a Googler):
"With a sufficient number of users of an API, it does not matter what you promise in the contract: all observable behaviors of your system will be depended on by somebody."
https://www.hyrumslaw.com/
It's a good one: but it's also good to see that most of these are applicable to all kinds of organizations, not just "Google Scale" places.
Thank you for your work on maintaining rclone! It is a wonderful and very underappreciated piece of software.
It's funny that I agree with most or all of these principles but don't feel like my 10 years at Google accord with most of this. I wouldn't say I learned these things at Google, but learned them before (and a bit after) and was continually frustrated about how many of them were not paid attention to at Google at all?
Incentive structure inside Google is impaired.
I do think Google engineering culture does bias against excessive abstraction and for clean readable code and that's good. But acting in the user's interest, timely shipping, etc... not so much.
Maybe OP learned these things precisely because he saw the consequences of them not being done
These lessons should be learned by every junior engineer and shared with every other engineer. I agree with the point, “Your network outlasts every job you’ll ever have,” that you mentioned. I literally know developers who aren’t actually good at what they do, but they always manage to find another job.
Your post is absolutely golden and it doesn't apply only at Google. I can't remember seeing so many deeply true statements together in one post. I'm sure many here will start to contest some of them but with enough experience they will also realize that the points were true.
I am 70% sure this is partially ai generated.
It is furthermore hard to believe that the engineers are working for the users, given that google’s primary activities today are broad enshittification of their products.
Because of these two things I did not make it past point 4.
It just reads like a very expensive AI which is very well prompted. I would love to interview him without his phone to see if he can reproduce even 5 of these points.
I'm sure he's a super capable, experienced, and extremely well spoken person. There is no excuse of AI writing outside of writing that pays your bills.
Thanking the author for "13. The work that makes other work possible is priceless - and invisible."
I'm so tired bros
So glad I’m not the only one that noticed that.
There’s some really solid insights here, but the editing with AI to try to make up for an imperfect essay just makes the points they’re trying to convey less effective.
The lines between what is the author’s ideas and what is AI trying to finish a half or even mostly baked idea just removes so much of the credibility.
And it’s completely counter to the “clarity vs cleverness” idea and the just get something out there instead of trying to get it perfect.
It's just so disrespectful. I put my time in reading this. You (author) couldn't put some time into reading this once over before publishing?
The points are generally good too, which is why the AI slop tone bothers me even more.
We should not bother to read things that the author didn't bother to write.
Thank you for doing this. It allowed me to skip reading the article altogether immediately knowing it is AI generated slop. Usually I'm a little ways into it before my LLM detector starts going off, but these "This isn't X. It's Y." phrases are such a dead giveaway.
These all jibe with my 25 years of experience (only one at google though). I'll add:
* Don't work "off the clock", no matter how strong the urge: There's nothing managers hate more than surprises. Even good ones! If you've got some idea to work on, discuss it and get buy-in early. If you're spending a lot of your own time on something, that means it's probably low-value and you subconsciously know it, or it's stepping on somebody else's toes, or it's something that you're the only one who cares about. Once you're done, all your manager is going to say is "why were you doing that instead of <other higher priority thing>", and if it creates a bug or user complaint or anything else, you'll be on the hook. Save your creativity for personal projects.
* Get fast feedback. This kind of relates to the above, but more generally, iterate quickly at every scale. If testing your changes takes more than one button click and a couple seconds, whether compile time, staging deployment time, etc., fix it. Find out how others are automating their dev flows. A tiny bit of improvement here cascades greatly. Get fast feedback on designs: don't spend a ton of time writing a long doc and waiting for approval; send out a 1-paragraph summary or whatever you think the minimum is, get signoff, get done and move on. Do document, but don't overdo it. Get fast feedback on ideas; don't wait until code review time to find out that the team was planning a different direction. Yes, this does kind of suck if you're naturally introverted and prefer just coding, but it's part of the job.
* Set an extremely low bar for each day, but meet it. We aren't all superstars all the time. There'll be times when you're burnt out or blocked by something you really don't want to deal with, and making progress can seem overwhelming, so "I'll just surf the web for a while" turns into all day, which can turn into all week or all month of excuses about how little progress you're making, and the anxiety and guilt becomes more overwhelming than even the work. Avoid this by setting an easily achievable goal: a couple lines of code, a quick chat with someone who might know how to unblock one thing, whatever. That way you're not letting the anxiety build, you're not waking up the next day in the same state that you were the previous day, you at least have something to talk about during standup, and it's one less thing to deal with. Oftentimes it creates some momentum, and turns into a fully productive day! But be okay if it doesn't: the goal is just to get that one thing done, and anything else is purely optional: sometimes it's good to have an off day to recharge, so long as you're not starting the next day in the exact same position.
I agree to both 3) and 8) but I find it a dilemma that if you don't get it perfect the first time, you will waste thousands of man-hours for everyone to upgrade even though it only took you 10 minutes to release the new version.
> Novelty is a loan you repay in outages
If you personally build all (or most) of the stuff, you are in an extreme vertical integration benefit situation. You can make huge system wide changes in ways that would not be possible without having done so much novel work.
Best part of the article?
> but coordination costs grow geometrically
Using geometrically instead of exponentially! Thank you!!! :-D
Yes this is an exponentially better word choice!
Funny that there’s nothing to learn from working for an evil company, other than: keep your head down and don’t ask hard questions :/
> Abstractions don’t remove complexity. They move it to the day you’re on call.
Gold.
Lots of good stuff here. Literally none of it required working at Google to learn.
> 3. Bias towards action. Ship. You can edit a bad page, but you can’t edit a blank one.
> First do it, then do it right, then do it better. Get the ugly prototype in front of users. Write the messy first draft of the design doc. Ship the MVP that embarrasses you slightly. You’ll learn more from one week of real feedback than a month of theoretical debate.
> Momentum creates clarity. Analysis paralysis creates nothing.
I've met Addy and I'll be generous, but strong disagree here, and this really shows a huge blind spot in how software is being developed today that hurts everyone.
There aren't two extremes between "theoretical debate" and just shipping the first crap you can slap together. Software engineering will never become a real discipline when industry keeps ignoring the lessons of every other field of engineering: gather some requirements first.
Want to know what users want? How about asking them? What about doing some research on what tools they are using now (or not) and finding out what's wrong with them. What about doing a user study? What about analyzing competing and previous products?
How about then drawing up a list of things that say what the thing will do? You can keep the list short, sure. Build a prototype (maybe for internal use)? Sure. No need to have every piece of functionality there.
But there's an enormous blind spot here I'd be remiss to point out. Back in the shrink-wrapped software days, back when products took months and sometimes years to develop, man, people really planned out what they were going to build! And I'm not just romanticizing that era--there was a lot that could go wrong, and many misses--but tons of software developed in that manner sticks with us today, not just the designs and usage patterns, but big chunks of the code too. It's not all legacy cruft; people actually thought about what they wanted to build, and then laboriously built and tested it--with crappier tools, longer build times, and many disadvantages like huge teams, crappier communication, and a whole lot less computational power.
There are other things in this list that are good advice, but I felt like this cannot possibly be the whole truth to 14 years of experience. In other words, please don't just ship your crap to us the first time it functions.
Is this AI? It reads like a conglomerate of hacker news career articles. Am I the only one seeing this?
This article can be summarized as: description of doing software development in a sizeable enterprise not a startup.
From where I know: living and breathing like it for the last 19 years
Reading this makes me so happy I'm not at google anymore
Interview voice:
- How do you actually grow being in one company for 14 years?
> 1. The best engineers are obsessed with solving user problems.
A little bit of sarcasm here: “well there probably isn’t a lot of great engineers at google then”
I hate that he is right. It speaks deeply about how broken the incentives are for humanity and labour and why AI will ultimately destroy jobs, because AI won't need to deal with all the sacred rituals around politics and control and human management. For each stupidity that we worship just to "preserve company culture", we step into the inevitable doom like having a Google principal engineer worship Opus on X like it's the first time they went to prom and saw someone hot.
It is sickening and it is something we have internalized and we will have destroyed ourselves before we settle on the new culture of requesting excellence and clarity beyond the engineers who have to deal with this mess.
Biggest lesson is you will get mass fired. So look for whats best for you, because you are the only one who can?
Holy molly! This was a treat to read and should be mandatory to every senior and even management.
I feel like the best lesson in here wasn’t numbered, but in the opening statement:
> the longer I’ve stayed, the more I’ve realized that the engineers who thrive aren’t necessarily the best programmers - they’re the ones who’ve figured out how to navigate everything around the code: the people, the politics, the alignment, the ambiguity.
I have been banging on about this for _years_. I’ve seen engineers much smarter than me and who write much better code fall afoul of this too. Being personable and easy going and insightful for one hour in a meeting can do more for your reputation within a company than a month of burning yourself out completing more tickets than anybody else. I really wish more people understood this.
At the end of the day, a manager or a project director who _wants_ you to join a meeting just because you’re a joy to be around and you may have some insight, shows you’re more valued than the best coder on the team if they’re a pain to bring into a meeting because they’re hard to talk to.
I manager that invites people in meeting based on how obedient they are, is a bad manager. Multiplied by the number of reports. Fix that.
I didn’t mention obedience, I mentioned pleasantness. Not sure what you’re on about with reports either. You ok?
That's a solid set of lessons. My favorite is that Software doesn't advocate for you, people do.
This is why AI won’t suddenly fully replace a software engineer.
> Focus on what you can control. Ignore what you can’t.
That's why I left Google for HFT. Much better life.
Where you can serve corporate interests more directly and with less overhead? (:shrug:)
> 1. The best engineers are obsessed with solving user problems.
Complete bullshit. Sorry, but the reason why people use Google is because of the ecosystem + value proposition. Google Drive & Calendar are some of the most outdated pieces of SaaS software that only gets used because of the greater ecosystem they live in - and price. They (along with the other Google products) are also some of the poorest designed user interfaces online. Let's cut the crap for once here. If I were Google I would be worried because companies like Fastmail, Notion & Proton are quickly catching up.
> If I were Google I would be worried because companies like Fastmail, Notion & Proton are quickly catching up.
lol do you honestly think Google is worried about Fastmail, Notion or Proton?
> are quickly catching up.
If you were Yahoo a few years before Google it would sound the same.
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Thats a poor characterization to choose 2 of the least talked about apps from that company. Also your response to the claim "the best engineers do X" is logically flawed. Maybe google doesn't use their "best engineers" to build out those cherry-picked examples? maybe they used them for Search or infrastructure or something else?
I'm commenting on the article, and the first point in the article doesn't sound like search or infra. Maybe read that before assuming things. And why would it be "logically flawed"?
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Insightful take on career progress. Most engineers don't talk about this.
The first paragraph reads like LinkedIn slop, so I scanned the rest of the titles - they indicate that the rest of the article reads the same.
#12 is so simple yet so true. Great list thanks for sharing.
Wish I'd read this before I started at Google.
A lot of lessons from Google are really lessons from a historically unique monopoly era that no longer exists. Useful context, but dangerous to treat as timeless advice.
very good thoughts. learned a lot of these lessons the hard way over the last 20 years.
Thank you for sharing this. Well articulated.
As much as we meme about it internally, one of my favourite things about AWS was the leadership principles. I always worried I've became cult like biased. Seeing how these converge to similar great ideas is a relief.
IMO the most common denominator among all these is trust, in order for many of these to work. From policy setting at strategic level, hiring, to tactical process refinement, the invariant must always be building an environment and culture of trust. Which isn't trivial to scale.
it's sad that startups become corps and decay. this article is the perfect illustration, from the bio, to the llm slop content of the article. Just sad it has to be this way
Very good. I agree with most of it. One thing I disagree with is "The senior engineers I respect most have learned to trade cleverness for clarity, every time.". This sounds like the anti-pattern "design for lowest competence" or similar. This is a big trap. A little bit of magic is often better than clarity. Junior devs should learn to follow the rules and how things work without the actual need for deeper understanding.
Worked at an AI training company for a few months. Enshittification is real. Idiots who never deserved to be here coming up with new policies every week, sometimes twice a week. Absolutely spineless when receiving nonsense from the client which is one of FAANG but will screw colleagues with no remorse.
Love love love this. So much wisdom I wish I’d had 30 years ago.
Here’s the tl;dr in my opinion, with my own paraphrase:
> Approach [life] with curiosity and generosity, not transactional hustle.
Everything else essentially follows.
> 17. Your network outlasts every job you’ll ever have.
i mean, addy has literally been at google 14 years, i think internal network has outweighed the external one here
Main lesson from 14 years anywhere should be don't spend more than two years at one job.
Because otherwise you start thinking that politics matters.
excellent article and appreciate the author sharing his perspective which is very valuable.
For me the main lesson is, don't let your ego develop from success. Any human is vulnerable to narcissism. It is an interesting phenomenon, where you can originate as a humble person who becomes successful, only to lose your great qualities, when your identity changes. With success you attract different people in your life who may be attracted only to your success and who don't have the stones to confront you on your bs.
Developing healthy self awareness comes from surrounding yourself with people that love you, but are not afraid to keep you honest if you do something out of character.
GREAT ARTICLE!
>Abstractions don’t remove complexity. They move it to the day you’re on call.
Damn that's a real one. Nothing like struggling through a bunch of indirection to figure out what the heck a clever abstraction was supposed to do
Seems like the author had lost his personality during that 14 years trying to appease the strange people at the top or figure out the allpermeating bs they force on people.
17. Your network outlasts every job you’ll ever have.
Maybe you're not allowed a personality after you unlock peak outlasting networking.
Pluribus effect :).
most generic advice oat
What a mediocre article. Its just enough for people to agree and nod and go "wow yeah true!!" while offering almost zero value to people who don't already agree. These are not useful to juniors. Yes, almost all of this is true and well said, but it offers no additional value. It's like a smell test: Show this article to engineers and those who disagree with lots of points should be given a senior mentor.
These points are really good, but they often miss context and further info and caveats. I would have liked if the Author just added a little bit more content.
Like, for example, the point about "Being right is cheap. Getting to right together is the real work". Yes, it's certainly true that a decision made in agreement is better than one that isn't. However, how do you get there? Does everyone else give up their (weakly held, according to the article) opinions? I would argue it should be acceptable for your opinions to hold, to be factually based, and still to not align with the final decision made. Any respectable engineer should be fine with this.
> Your code doesn’t advocate for you. People do.
It depends on how much code you output relative to others, for example, and how performance is measured, how much time is actually spent in meetings (and how much of that is wasted or could-have-been-an-email). I've been told at a previous job that the quality and amount of code I output made them reconsider their entire salary- and bonus-structure (and they did restructure it but by the time it went into effect I had gotten a better offer and left). I just had more programming experience than most other developers there (through open source and my own projects), even though I was junior to most of them. Your code can advocate for you, and so can your general output, your contributions, etc. It's not all politics in all companies, though I'm sure the author's point applies at FAANG.
Furthermore, I don't know if this point results in actionable advice for juniors, for example. To not bother writing good code? To not bother with doing the best you can? To not honing your skill and instead go to public speaking courses? I'm not sure.
Good-ish article, just not enough novel substance IMO, and reads a bit like AI slop.
Also choked on this:
> Colleagues often remark on Osmani’s humility and generosity despite his fame in the field.
I don't believe any of this.
lgtm
that was an amazing read
Some people think clarity means abandoning language idioms and writing simple code that a first year computer science student could understand and follow.
If you do this, your team will write verbose, repetitive code, and put more emphasis on procedures instead of data structures and how they change over time.
Use the language features to write powerful concise code that really takes some skill and expertise in the language to understand. Force your team to become more skilled, don’t stoop down to the lowest common denominator. In time, this code will become as easily understood as any other simple program.
And when shit breaks down at 2 AM, you do nothing, because your code is clever enough to handle problems itself.
But don’t obfuscate.
This feels somewhat hypocritical coming from Addy.
Addy Osmani plagiarized my code and 'apologized' years later by publishing an article on his website[1] that he has never linked to from his social media accounts.
I cannot accept his apology until he actually syndicates it with his followers.
Seems relevant to note this behavior in light of points "6. Your code doesn’t advocate for you. People do.", "7. The best code is the code you never had to write.", and "14. If you win every debate, you’re probably accumulating silent resistance."
1. https://addyosmani.com/an-apology-to-eli/
You posted the code to a public blog page, with no attribution in the code or request of attribution from others, no license, and seemingly intended to share it freely with the world.
Then you got an apology, and a second apology.
I'm confused about what you think you're owed?
The explanation makes perfect sense, the headers were obviously just copied with no malicious intent. What is it that is still bothering you about this?
> no license, and seemingly intended to share it freely with the world
No license means you don’t intend to share it “freely”, since you didn’t share any rights. By default, you don’t own things people shared on the internet just because it’s there.
That being said I’ve even seen people with licenses in their repos who get mad when people used their code, there’s just no telling and it’s best to just treat random sources of code as anathema.
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> with no attribution in the code or request of attribution from others, no license, and seemingly intended to share it freely with the world
The bottom of every page on my blog has a copyright link that you can follow. I dedicated the code to the public domain. I never made a copyright claim. I simply asked Addy to not claim to authorship of the code.
Not to make excuses for plagiarism, I am looking at the code itself and somewhat scratching my head since it seems quite...trivial?
I don't mean to belittle the effort but at least in terms of volume of code and level of effort, I wouldn't recognize it as mine if someone had copied it from my work and passed it off as theirs.
Regarding the charge of plagiarism, is it possible that the PR attribution reflects someone eager to contribute something to a larger effort as opposed to simply trying to "steal" someone else's work?
One could reasonably interpret the PR and attribution as "I integrated this code into this project thus I am taking credit for it". In other words there is probably a stronger charge for misguided clout-chasing than plagiarisms.
That code from your post is fairly standard image load handling, but the notable part is this line:
self.apng_supported = ctx.getImageData(0, 0, 1, 1).data[3] === 0;
Unless I'm misunderstanding, it's basically a "neat trick", like using ~~ for rounding or a fast inverse square root.
Is the intent that everyone who makes use of that trick is supposed to link back to your blog?
The notable part is the PNG file was copied exactly. He could have generated one himself.
addy rubs me the wrong way more often than not, but you really gotta let this go friend.
Oh my god. I have never seen an about/bio page even half as gross and cringey as his.
https://addyosmani.com/bio/
It's so obscene that it seems like it's a parody
> Colleagues often remark on Osmani’s humility
LOL! Who writes these things about themselves with a straight face?!
It also shows that taking credit for others' work is 100% his MO.
> Osmani’s team created Workbox, a set of libraries for generating service worker scripts that handle caching and offline functionality with minimal fuss. Workbox simplified what used to be a complex task of writing low-level code to intercept network requests.
No, Jeff Posnick (who I suppose technically was on addy's team) created workbox and it has been basically abandonned since he left Google. Or was it Sundar Pichai's team who made workbox? Or does Brendan Eich deserve the credit?
I have to assume the rest of the bio, and his career, has been built off of usurping credit. He always rubbed me the wrong way, and this vindicates that sense.
What a psychopath!
FWIW, the actual apology is well written.
Although little note at the very end explains why:
> This note is in response to emails from Eli Grey to Chrome leadership from October, 2023
In other words, he wrote this because he was forced to.
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If you run it through originality.ai, you'll see that bits of it are his writing, some is mixed and some is just ai. This blog post everyone is discussing is also written with ai.
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Jesus, bro.
Let bygones be bygones. How long is this ago? It's just code. And what the code did, is not even fundamental. It's not like you cured cancer.
I tend to see my code in these terms as well, it's not dear to me. But I'd never presume to tell someone how to feel over having their work stolen (and I'm using that term because that's how I'm sure Mr Grey felt).
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15 years on that trivial piece of code man. Reminds me of Dostoyevsky's "Notes from Underground".
Thanks for sharing, I found the blogpost hypocritical even without knowing about this
"i cannot accept this apology unless.."
you got a written apology already, what else do you want?
a post of this in all of his socmed accounts? him telling this story to his kids at dinner table and bedtime stories? at his eulogy, obituary, and his grave?
what's your life mission now, to post this little drama of yours on each and every content he puts out?
was that code your best achievement to date? did it stole millions from you and ruined your life?
grow the fuck up dude
Plagiarizing code is kind of a redundant concept nowadays in the era of LLM coding engines. It's a safe bet there's always copilot plagiarizing someone's code on one of its users' machines, both being oblivious to it.
That's a bit different from knowingly taking a friend or former partner's code and putting "by Your Name" on top of it before sharing it with outsiders
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Some people just want to be remembered for the "engineering" / "social engineering" they did, while others what to be remembered for being employee of the month for 10+ years at the company.
Both are a complete waste of time.
It's more impressive if you bootstrapped your own company to millions instead of chasing false praise, engaging in employee politics and being employee #470293 at big company.
But I predict you will get the same thing with those at the big AI companies.
seems the real lesson would be to not spend 14 years at google
I'm sure he made a killing though
It isn't just that he made a killing — Osmani helped conceive a broader vision of blogging as a fusion of human in the center writing and AI agents.
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I don't quite understand how that is your take away. Could you clarify?
Thought occurred to me to throw this at ChatGPT 5.2:
Given the article at https://addyosmani.com/blog/21-lessons/, find a short list of points which summarizes and touches on all of his lessons
Answer:
Here’s a short “umbrella list” that still covers all 21 lessons (each bullet is doing a lot of work on purpose):
The fixation with AI really harms the signal-to-noise ratio on HN lately. The author of this article very clearly used an LLM to generate much of it, which makes it read like the clickbait you see a ton of on LinkedIn. Then a commenter posts an LLM-generated bullet list summary of the LLM-generated article, which really adds nothing to the discussion.
Ultimately the author had some simple ideas that are worth sharing and discussing, but they're hidden behind so much non-additive slop.
The writing is excellent.
Very correlated with the quality of the message I'd imagine.
It is very heavily filled with LLM-isms. The writing is bland AI output.
how do you know?
in the first item, LLMs don't use incomplete sentence fragments?
> It’s seductive to fall in love with a technology and go looking for places to apply it. I’ve done it. Everyone has. But the engineers who create the most value work backwards: they become obsessed with understanding user problems deeply, and let solutions emerge from that understanding.
I suppose it can be prompted to take on one's writing style. AI-assisted, ok sure, but hmm so any existence of an em-dash automatically exposes text as AI-slop? (ironically I don't think there are any dashes in the article)
EDIT: ok the thread below, does expose tells. https://news.ycombinator.com/item?id=46490075 - yep there's definitely some AI tells. I still think it's well written/structured though.
> It's not X... it's Y.
That one I can't unsee.
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The blog-post is AI generated or at least AI assisted.
many of the replies in this Hacker News thread read like AI replies too. I think the internet is dead as we know it. ~100% of content will be bots writing for ~100% audience of bots
This is a good list. Original, evidence to me that the author is the real deal.
There's hardly anything original here. These are regurgitated points you'd see in any article of this type. In fact, your favorite LLM can give you the same "lessons" from its training data.
Your favorite LLM can probably reproduce this entire discussion thread so what’s the point, right?
Great post, Years following Addy. I wonder know how he manages his time, in addition to being a leader at Google, and writing such a valuable blog.
Unsure why this comment appears to be downvoted!
I have followed him for a long time and learned a lot too. I always wonder the same thing about the “tech influencers” and I’d love to know more about how they structure their days.
I find it difficult recently to sit down and complete a meaningful piece of work without being distracted by notifications and questions. In the last year this has been exacerbated by the wait time on LLMs completing.
I would love to know how top performers organise their time.