Comment by mmooss

Agreed. As another example, many managers say their 'door is open', they welcome negative feedback, etc. Only a few are serious enough about it to understand how to do that (including managing their own emotional response).

> in a more formal org, people with "manager" in their title are at least subject to a minimum amount of vetting, training and oversight.

Often they are people with connections or money, or high technical skill and complete incompetence as a manager. That's one reason people go to flatter structures - the workers do better on their own.

Organizing people toward long-term goals is a challenge. There is no way to make bad performance, incompetent or malicious, into good outcomes; no organizational design will save you.