Comment by socalgal2
17 hours ago
The support pages are not for you to contact Apple. They are there for users to help other users. The cynical person would say they are there to get unpaid labor from other users so Apple can spend less on support.
If you want to report something to Apple you use the "Feedback Assistant App"
This is starting to make sense. In the past I've been confused at a seemingly useful question thread there and the answer from some other user there with some like "top support user" badge or something, is just not an answer at all, and then the thread gets locked because they deemed it resolved.
> If you want to report something to Apple you use the "Feedback Assistant App"
and watch years go by with no fixes or improvements to basic OS fundamentals.
> Feedback Assistant
They finally found a marketable name for /dev/null.
well said. well, sad. but true ...
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The support pages are exactly this. They're called Level 0 support in most companies internally.
"Just award them with some stars or points or whatever, and they'll be happy."
I wish these people would wake up and spend their time helping peers on a forum for some open source project instead.
There's a bunch of hyperactive people in those Apple "support" forums who don't actually help anyone. They respond to almost every discussion thread aggressively deflecting any criticism directed at Apple.
They pretend to offer "solutions" so their posts don't come across as unconstructive, but their solutions are always essentially the same, often culminating in a factory reset. There is never any attempt to get to the bottom of anything or diagnose what the actual issue is.
They are volunteering their time to make people shut up, bow their head in shame and go away. I don't think this is what you want in an open source project.
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For Windows support I assume it accrues some benefit to the unpaid support, like it contributes to them getting their Microsoft Certified Windows End User Support Helpful Guy badge.
Then we would have zero support, or they would shut down the forums entirely. Or are you implying that the companies would be forced to finally offer official support?
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