Comment by deanc
2 days ago
Your terms for Claude Max point to the consumer ToS. This ToS states it cannot be used for commercial purposes. Why is this? Why are you marketing a product clearly for business use and then have terms that strictly forbid it.
I’ve been trying to reach a human at Anthropic for a week now to clarify this on behalf of our company but can’t get past your AI support.
> I’ve been trying to reach a human at Anthropic...
This is a bit of an ironic phrase.
It's even more ironic that the AI support cannot answer it.
> [consumer] ToS states it cannot be used for commercial purposes
Where? I searched https://www.anthropic.com/legal/consumer-terms for commercial and the only thing I can see is
> Evaluation and Additional Services. In some cases, we may permit you to evaluate our Services for a limited time or with limited functionality. Use of our Services for evaluation purposes are for your personal, non-commercial use only.
All that says to me is don't abuse free trials for commercial use.
The terms in Europe are different:
> These Terms apply to you if you are a consumer who is resident in the European Economic Area or Switzerland. You are a consumer if you are acting wholly or mainly outside your trade, business, craft or profession in using our Services.
> Non-commercial use only. You agree that you will not use our Services for any commercial or business purposes
Speaking from experience the support is mostly automated it seems and it takes 2 weeks to reach a real human (could be more now). Vast majority of reddit threads also say similar timelines.
For Claude? I just don’t have that experience. I talk to the stupid AI for a bit, get nothing helpful, and more or less half a day later some human jumps in to tell me that I’ve already tried everything possible. But it’s a human? Support seems responsive, just not very helpful.
Many devs and PMs are very receptive on X
Tried two so far, and now given up. I mean it's not always their responsibility to respond to everyone's gripes and unfortunately this is a legal issue so it's probably not wise for them to comment although getting an official response to this would be nice.
> Why are you marketing a product clearly for business use
Huh? Their "individual" plans are clearly for personal use.
Is that why you can enter a business id on the payment form? Just read the marketing page [0]. The whole thing is aimed at people running a business or operating within one.
[0] https://claude.com/pricing/max
I hadn't seen that page, only the main pricing page, so I take it back.
Are we or are we not in a thread entitled "Cowork: Claude Code for the rest of your work" ? :)
tbf, individuals do work that is not their employment (I was actually _more_ excited about this for my personal TODO lists than for my Real Adult Job, for which things like Linear already exist) - but I take your point.
The organization plans don't work for very small organizations, for one (minimum 5 seats). Any solopreneur or tiny startup has to use individual plans.