Comment by kevin_nisbet
3 days ago
> I chose managed services specifically to avoid ops emergencies. We're a tiny startup paying the premium so someone else handles this. Instead, I spent late night hours debugging VPC routing issues in a networking layer I don't control.
This happens with managed services and I understand the frustration, but vendors are just as fallible as the rest of us and are going to have wonky behaviour and outages, regardless of the stability they advertise. This is always part of build vs buy, buy doesn't always guarentee a friction free result.
It happens with the big cloud providers as well, I've spent hours with AWS chasing why some VMs are missing routing table entries inside the VPC, or on GCP we had to just ban a class of VMs because the packet processing was so bad we couldn't even get a file copy to complete between VMs.
> vendors are just as fallible as the rest of us
One of the issues I have with this is the insane markups they're charging for services that ultimately aren't any better than what you can do yourself.
If they aren't any better at least save yourself some money.
> but vendors are just as fallible as the rest of us
Isn’t the point that they shouldn’t be. They should have specialists dedicated to running these kind of things, test upgrades before rolling out, et c., while for the rest of us it’s just one of many things we try to handle.