Comment by winternett

McDonalds and Taco Bell tried to get rid of their "soft skills" (AKA customer service} and look how they're doing right now... Endless stores that all look & feel the same -- uncomfortable seats, no happy families around for longer than 10 minutes, longer drive-thru lines, and impersonal & impatient staff that avoids customers like the plague.

Evangelists will preach Ai because it's good for corporations that don't care about customer needs, but in the same sense, it may well be the catalyst for many to move out of cities to more human areas as it grows.

Businesses dictate the spread of Ai, and then foist it on customers because they think monopolies are sustainable, but the foundational rules always ring true -- Customer service & commitment are essential to the survival of a business. This tone deaf approach will eventually alienate many from companies that adopt it, and there aren't enough tech-inclined introverts to sustain profit in a world where Ai takes everyone's jobs. We don't ALWAYS want to talk to vending machines, human interaction is a need for many that Ai evangelists seem to think will simply go away.

I hope there are still some reasonable minded business leaders out there to swoop in and fix things after the ashes this era leaves along with all the VC carnage & political damage rendered on our economy.

Ai is great for math though... Maybe that should be the less-destructive focus.