Comment by shiroiuma

>McDonalds and Taco Bell tried to get rid of their "soft skills" (AKA customer service} and look how they're doing right now... Endless stores that all look & feel the same -- uncomfortable seats, no happy families around for longer than 10 minutes, longer drive-thru lines, and impersonal & impatient staff that avoids customers like the plague.

How's their profitability? Long drive-thru lines sounds like business is doing well.

This reminds me of people complaining about Windows, with its ads and AI and tracking and such. They don't like it as users, but the company is making plenty of money, so of course it's the right thing to do.