← Back to context Comment by throwawaysleep 1 day ago > to send their most frustrated customers through a chatbotBut do those frustrated customers matter? 2 comments throwawaysleep Reply munk-a 1 day ago I just checked - frustrated customers isn't a metric we track for performance incentives so no, they do not. throwawaysleep 1 day ago Even if you do track them, if 0.1% of customers are unhappy and contacting support, that's not worth any kind of thought when AI is such an open space at the moment.
munk-a 1 day ago I just checked - frustrated customers isn't a metric we track for performance incentives so no, they do not. throwawaysleep 1 day ago Even if you do track them, if 0.1% of customers are unhappy and contacting support, that's not worth any kind of thought when AI is such an open space at the moment.
throwawaysleep 1 day ago Even if you do track them, if 0.1% of customers are unhappy and contacting support, that's not worth any kind of thought when AI is such an open space at the moment.
I just checked - frustrated customers isn't a metric we track for performance incentives so no, they do not.
Even if you do track them, if 0.1% of customers are unhappy and contacting support, that's not worth any kind of thought when AI is such an open space at the moment.