Elsewhere in this thread, you assert that perhaps Apple simply reversed all this out of the kindness of their heart without regard for the social media blowup that this lucky victim was able to create.
This is cognitive dissonance. If Apple reversed it due to their conscience, it's because they are pretty convinced this user is honest and Apple PR isn't (or didn't need to be) involved.
If on the other hand, Apple has proof the user is not honest, then Apple PR took a huge hit for nothing by forcing Apple Support to unban them, when they could have said "Because we have documented proof the user couldn't have bought this from a legitimate reseller, we cannot unban them."
Elsewhere in this thread, you assert that perhaps Apple simply reversed all this out of the kindness of their heart without regard for the social media blowup that this lucky victim was able to create.
This is cognitive dissonance. If Apple reversed it due to their conscience, it's because they are pretty convinced this user is honest and Apple PR isn't (or didn't need to be) involved.
If on the other hand, Apple has proof the user is not honest, then Apple PR took a huge hit for nothing by forcing Apple Support to unban them, when they could have said "Because we have documented proof the user couldn't have bought this from a legitimate reseller, we cannot unban them."