Comment by bartbutler

8 hours ago

Hey, Proton CTO here. There was a bug, and we fucked up. Support should have reported it up the chain and acknowledged this. Things happen, especially at scale, but we take comms consent seriously and will fix it.

4 comments

bartbutler

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Washuu  34 minutes ago

Can you fix the fact that this new email spam category was added and that I was automatically opted into receiving it without my consent? That's fucked. I'm a paying customer and I keep getting advertisements in the Proton desktop applications for various things.(Black Friday deals, other stuff.) I should never see these advertisements if I'm paying you.

ivan_gammel  8 hours ago

Thanks for acknowledging it. Your support team misattributed the email to Business category. It may help to have the exact name of subscription category in the footer of the message.

  • bartbutler  7 hours ago

    That's not a bad idea, I'll see what people think. Note that clicking on the unsubscribe link will unsubscribe you to whatever comms preference was specified in the sending and tell you what it was.