Comment by microtonal
16 days ago
* I wonder who told Proton that it’s a good idea to copy big tech tactics.*
But people subscribe to Proton because they want to move away from big tech. What’s the point of paying them if they get as bad.
Though for now I’ll assume that it’s a genuine mistake with things not properly escalated by customer support.
With customer support positions, escalating to engineering is also seen as a negative metric. They might blame customer support for this but it’s likely that they’d have been turned away with “why are you escalating this stupid thing to us?”