Comment by otterley
1 month ago
> That's due to authorized humans at the company setting up the LLMs to publish statements which are materially relied upon. Not because company officers have delegated legal authority to the LLM process to form binding contracts.
It's not that straightforward. A contract, at heart, is an agreement between two parties, both of whom must have (among other things) reasonable material reliance in each other that they were either the principals themselves or were operating under the authority of their principal.
I am sure that Air Canada did not intend to give the autonomous customer service agent the authority to make the false promises that it did. But it did so anyway by not constraining its behavior.
> It's basically the same with longstanding customer service "agents". They are authorized to do only what they are authorized to semantically express in the company's computer system. Even if you get one to verbally agree "We will do X for $Y', if they don't put that into their computer system it's not like you can take the company to court to enforce that.
I don't think that's necessarily correct. I believe the law (again, not legal advice) would bind the seller to the agent's price mistake unless 1/the customer knew it was a mistake and tried to take advantage of it anyway or 2/the price was so outlandish that no reasonable person would believe it. That said, there's often a wide gap between what the law requires and what actually happens. Nobody's going to sue over a $10 price mistake.
Yes, but neither airline agents nor LLM agents hold themselves out as having legal authority to bind their principals in general contracts. To the extent you could get an LLM to state such a thing, it would be specious and still not binding. Someone calling the airline support line and assuming the airline agent is authorized to form general contracts doesn't change the legal situation where they are not, right?
Fundamentally, running `sdkmanager --licenses` does not consummate a contract [0]. Rather running this command is an indication that the user has been made aware that there is a non-negotiated contract they will be entering into by using the software - it's the continued use of the software which indicates acceptance of the terms. If an LLM does this unbeknownst to a user, this just means there is one less indication that the user is aware of the license. Of course this butts up against the limits to litigation you pointed out, which is why contracts of adhesion mostly revolve around making users disclaim legal rights, and upholding copyright (which can be enforced out of band on the scale it starts to matter).
[0] if it did then anyone could trivially work around this by skipping the check with a debugger, independently creating whatever file/contents this command creates, or using software that someone else already installed.
(I edited the sentence you quoted slightly, to make it more explicit. I don't think it changes anything but if it does then I am sorry)
> neither airline agents nor LLM agents hold themselves out as having legal authority to bind their principals in general contracts.
You don't have to explicitly hold yourself out as an agent to be treated as one. Circumstances matter. There's an "apparent authority" doctrine of agency law I'd encourage you to study.
> Rather running this command is an indication that the user has been made aware that there is a non-negotiated contract they will be entering into by using the software - it's the continued use of the software which indicates acceptance of the terms.
Yup, that's a contract of adhesion, and so-called "click-wrap" agreements can be valid contracts. See e.g. https://www.goodwinlaw.com/en/insights/publications/2022/08/...
> if it did then anyone could trivially work around this by skipping the check with a debugger, independently creating whatever file/contents this command creates, or using software that someone else already installed.
Courts tend not to take kindly to "hacking attempts" like this, and you could find yourself liable for copyright infringement, trespass to chattels, or possibly even criminal charges under CFAA if you do.
Let me put it this way: U.S. and English law are stacked squarely in favor of the protection of property rights.
> Courts tend not to take kindly to "hacking attempts" like this
Yes, because law is generally defined in terms of intent, knowledge, and other human-level qualities. The attempt to "hack around" the specific prompt is irrelevant because the specific prompt is irrelevant, just like the specific weight of paper a contract is printed on is irrelevant - any contract could define them as relevant, but it's generally not beneficial to do so.
> There's an "apparent authority" doctrine of agency law I'd encourage you to study
Sure, but this still relies upon an LLM agent being held out as some kind of bona fide legal agent capable of executing some legally binding agreements. In this case there isn't even a counterparty who is capable of making that judgement whether the command is being run by someone with the apparent intent and authority to legally bind. So you're essentially saying there is no way for a user to run a software program without extending it the authority to form legal contracts on your behalf. I'd call this a preposterous attempt to "hack around" the utter lack of intent on the part of the person running the program.
2 replies →