Comment by cube00

13 days ago

Support is unresponsive, this looks like an exit scam.

Finally this is getting traction after leaving many of us out of pocket.

Both developers [1] are working in management at Microsoft and AWS while ignoring emails, leaving JuiceSSH to rot because they couldn't be bothered to wrap up cleanly (refund, release a final update with pro features enabled, release the source code etc.)

Paul Maddox [2]: Director - Cloud & AI Solutions Engineering @ Microsoft - last reposted a month ago

Tom Maddox [3]: Head of AWS Solutions Architecture for Local Markets - last commented two months ago

Don't bother going back to Google either. A Play store "support specialist" just told me:

I tried to create a refund request but its not allowing to create one since the date of the transaction is out of our refund policy as we can only process refunds for up to 120 days only after the transaction was charged.

[1]: https://juicessh.com/about or https://sonelli.com/about

[2]: https://www.linkedin.com/in/paul-maddox

[3]: https://www.linkedin.com/in/tom-maddox-87236b27

4 comments

cube00

Reply
opello  13 days ago

The about link above gave a Cloudfront-looking failure, but the base domain here worked and is where the app help link takes me, albeit to /faq:

https://sonelli.com/

I reactivated my license a few months ago using the in-app functionality but I'm not quite sure when I'm afraid.

Zenul_Abidin  11 days ago

Thinking I'll just create a clone of JuiceSSH myself and make all the stuff FOSS. I don't like developers who fleece me out of my purchases.

saghm  12 days ago

> I tried to create a refund r request but its not allowing to create one since the date of the transaction is out of our refund p policy as we can only process refunds for up to 120 days only after the transaction was charged.

In other words, any Google Play app is allowed to just pull the plug on features after four months and pocket the money. Wonderful...