Comment by ggm

They use Office (YYYY) locally. They repudiate 365 on the quite reasonable take that its rental not ownership, but forget if they found the right bundle, the rental would give them decent cloud (this is when onedrive as a backup can be sensible)

Mostly, they are addicted to menu position and one specific thing word does in showing you content, but different for each person.

I am doing the "how do I make libreoffice look like Word" tunings for font and menu, and so far, I think its close enough I could re-visit this with them but getting them to even agree to look at my own MBP is a struggle.

Older people feel they are losing agency, control. I try not to just tell them what to do. It's better if they decide, than if they give up and ask me to decide for them. The organisation I work with emphasises that older people have a right to dignity even when they're wrong.

There is a cohort happy on linux. I just chose not to work with them because I saw the cohort with a mixture of iPad and Windows as more interesting. (I am a BSD and Mac person mostly)