Comment by Bluecobra
9 hours ago
Doesn’t surprise me. I frequently shop at Amazon Fresh in store and it’s a mediocre experience. It’s a poorly run store with no visible manager making sure things are in order. You constantly have to work around employees fulfilling online orders and they aren’t helpful. I always find expired groceries/produce on the shelf so I have to spend a lot of extra time inspecting each item. The only reason I put up with their nonsense is that some of their prices are insane and they have easy returns, for example $0.85 for a box of Barilla pasta. They actually don’t accept returns in store and just refund you automatically in the app (Returnless returns). It’s pretty silly and rife for abuse.
I also found a loophole with the Amazon.com return grocery credit. The systems are separate for the $10 off $40 coupon and you just scan a QR code in the store to get it. It turns out you can just take a photo of their QR code and reuse it over and over again.
I feel like they artificially made their prices super low for the last couple years and intentionally operated at a loss as a business tactic to force out competition and kill off local grocery stores. There were instances of their prices being lower than Walmart or other budget stores. The avocados were $0.25 each and carrots were half price of ones in Safeway, even ground beef was weirdly cheap. One time as a comparison I put the same items in my cart for Amazon fresh and Walmart and it was $21 at Amazon fresh and $36 at Walmart. WAY cheaper than Instacart too.
> operated at a loss as a business tactic to force out competition and kill off local grocery stores
Wouldn't surprise me. I know a guy who invented a device for truckers that became ubiquitous in truck stops across the US. This would've been like 2014.
He refused to sell on Amazon, so Amazon duped his product and sold it at something crazy, like half price, until he agreed to list (at which point they dropped their competing product)
Such tactics sound… illegal
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It has been their practice since forever. Look up the diapers.com case.
Did he have a patent?
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I'm not aware of any Amazon product lines or organizations that specializes in devices for truckers. Can you provide a listing?
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> I feel like they artificially made their prices super low for the last couple years and intentionally operated at a loss as a business tactic to force out competition
iirc that's exactly what Amazon did to destroy diapers.com over a decade ago
Amazon did not destroy diapers.com.
Diapers.com aka Quidsi was already operating at a loss when it was acquired by Amazon. It's whole business model was using VC-funding to offer products below sustainable costs with the goal of eventually jacking up prices once they drove out smaller/local competitors. Amazon used its own business model against it by dropping prices even lower, knowing that the VC investors couldn't afford it.
Walmart passed on buying Quidsi when Walmart was thinking about launching its own e-commerce platform because the business model was unsustainable. Walmart decided they would rather spend several hundred millions building out their own platform then to buy an existing website with millions of customers.
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This is basically the playbook of every "disruptive technology" startup or FAANG initiative of a similar stripe - set prices incredibly low to bleed out competition and gain market share, then raise them once you are in the dominant market position.
At a certain point it's not about technology anymore, but access to cheap finance. See also: Uber.
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Nobody on this forum believes in startups or technology anymore.
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That's literally their MO. They've been doing that forever.
Walmart isn't a budget grocery store, though. Its prices are higher than actual grocery stores (like Safeway.) Also, everyone is WAY cheaper than Instacart.
>Walmart isn't a budget grocery store,
The answer to this is complex, it has any number of products that are cheaper than products of similar quality from any other store. Places like Safeway/Aldi typically beat on price on very generic items that may or may not have similar quality.
The biggest thing to watch for at Walmart is price discrimination dependent on location. Back in the days I used to shop with them (read made less money) picking a store in a poorer neighborhood could save $10 to $30 dollars on the same car of items.
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Not in the areas of California I frequent. Walmart is usually the cheapest around here; heck, even Target beats Safeway on some items. On the other hand, Walmart is also usually the worst at stock rotation.
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Wegmans opened a store at the Brooklyn Navy Yard just to show people in NYC what a real supermarket looks like. I mean, you might be impressed with Whole Foods if all you know are those bodegas that have around NYC but if you've been to a real supermarket Whole Foods, Amazon Fresh and such are not impressive at all.
This comment completely misunderstands why NYC (and the core of most major cities) is not impressed by a supermarket.
Wegmans is popular because Wegmansnis good. But if you have a local baker, a local grocer, a local deli, and a small grocery store within the same block, all within walking distance of your apartment, you don’t need to deal with the hassles of finding stuff within a massive supermarket.
You get the highest quality products from people who specialize in those products.
Further, when you don’t have to drive 20-30 mins to go to a grocery store but the stores you need are within a 5 min walk, or more likely, right by the subway exit when you’re returning from work, you buy stuff as you need it, rather than stocking up for days.
Thats why Wegmans opened a store in Brooklyn Navy Yards in an area that’s close to no mass transit, because supermarkets are valuable in car centric areas and not as useful in walkable dense neighborhood.
> the stores you need are within a 5 min walk, or more likely, right by the subway exit when you’re returning from work, you buy stuff as you need it, rather than stocking up for days.
Yeah, so for me that changed after having kids. Once I had to spend 30 minutes a day running around to various stores because we were always running out of everything it wasn't fun anymore.
Furthermore, specialist stores charge higher prices for the same goods because they don't have the pricing power of a large supermarket. It makes a material difference once you have a family.
Urban supermarkets are great because they give you the option of getting everything in one place when you're pressed for time, and they're usually not as large as suburban ones. Mine has a direct entrance from the subway station, so I don't even have to go aboveground.
> Further, when you don’t have to drive 20-30 mins to go to a grocery store but the stores you need are within a 5 min walk,
Once you get used to have everything at a walking distance, you wonder how you could put up with having to drive to a supermarket.
Two are the main advantages.
The first is that you don't need to plan much in advance. Want to make hamburger tonight ? Cross the street, get meat from the butcher, get a couple of tomatoes and salad from the grocery store and the bread, and you are ready to go. I used to shop once a week and I had to have an idea of what I wanted to cook every day for the whole week.
The second is that this way you regularly eat really fresh food. My shopping list is always stuff like "two tomatoes", "three apples", "fish for tonight", "a loaf of bread". My fridge is mostly empty.
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One of the things I hated most about living in NYC was grocery shopping.
Having to walk meant you could only practically buy in small quantities, and visiting different places for different things was super annoying and inefficient.
Moving out and being able to take my car to the georcery store once a week and get everything I needed was one of the best quality of life upgrades from leaving.
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While that is true for the quality-based things like deli/baker, there is one advantage to massive grocery stores that the stores inside the city can't compete with: selection. Every time I leave the city, I make a point to go to a suburban grocery store and walk down their massive spacious aisles to find new/different products that simply aren't stocked inside the city because shelf space is so limited. Entire aisles dedicated to chips!
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> all within walking distance of your apartment, you don’t need to deal with the hassles of finding stuff within a massive supermarket.
Is that really a thing though? I feel like arguing for quality is a strong argument, but between walking between small shops at the end of my work day and just doing one supermarket feels more efficient.
Finding stuff within a supermarket is also not hard once you've been once or twice.
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That really, really depends what neighborhood you live in. Bakeries and especially butchers don't exist everywhere, and sometimes they (bakeries) suck. It's not Paris or Rome. And the prices are high in the expensive neighborhoods (and that's driven by proximity to offices in Manhattan and downtown Brooklyn). Some neighborhoods are both densely populated and a desert for quality, leaving only bodegas and overpriced artisanal boutiques.
I'm with the original poster here about Wegmans. In London you have Waitrose, which is 10,000 times better than Trader Joe's/Whole Foods and has fresh bread, alcohol, a butcher, etc etc and way more all in one place.
NYC is gar-bage when it comes to groceries.
If you spend a few minutes in the suburbs, even a rural exoburb outside of NYC, you'll drive to the supermarket and take a deep calming breath. You're not supposed to say driving could ever be better than a walkable city, but if time is precious to you and you value not hauling bags back and forth across multiple stores, you'll be way way happier.
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You aren't renting walking distance to a butcher baker and candlestick maker for less than $3K for a studio. That's an aspirational lifestyle for a few neighborhoods.
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It’s normal in London to live a few min walk to bakery, grocery, deli, so on but we still have supermarkets - from smaller ones to large hypermarkets. Everyone uses them and they sell good quality products.
The same is true in every European city I’ve been to. There’s a large hypermarket a short walk from the Arc de Triomphe and you can hardly say Parisians don’t have a good choice of local bakeries, cheesemongers and butchers.
It’s true you won’t usually get something like a Target or Costco in the central area, but in the slightly further out suburbs (e.g. Z2 in London) where most people actually live, Europe is full of supermarkets.
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That's the dream, but isn't currently an option for most people in the USA. And it's usually only availabil in very expensive to live areas.
If you live in a Sienfield rerun in Manhattan the city looks like your comment. There are plenty of conventional supermarkets in NYC they just don't have a huge parking lot.
> Wegmans is popular because Wegmansnis good. But if you have a local baker, a local grocer, a local deli, and a small grocery store within the same block, all within walking distance of your apartment, you don’t need to deal with the hassles of finding stuff within a massive supermarket.
Except that you don't. Typically, you have maybe one small store selling random junk reasonably close to you. At high prices, because there's no local competition.
There's a reason the current NYC mayor campaigned on opening government-run stores.
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I don't know the Wegman's in NY at all, but the one I used to use in the Boston area was ... okay?
It was a good grocery store with decent produce, a good frozen section, some nice specialty items, and some decent prepared meals. I would put it at roughly the early-2010s era of Whole Foods with slightly better prices. Now that I'm no longer working near there, I don't miss it much.
So I've never understood the hype. But I've also been told that the Boston stores were pretty mediocre compared to the ones in NY and especially Ithaca.
If you live in MA the standard options are Star Market and Stop and Shop, right? New England supermarket chains are already perfect.
I think the comment you are replying to is playing up a specific characteristic of, like, deep-in-the-city NYC (it looks like Wegmans has a place in downtown Manhattan?). I also read it as slightly tongue-in-cheek. People in NYC know what grocery stores look like, I think. They just don’t fit in dense areas.
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NY State vs NYC mismatch here. I expect nobody in NYC goes to Ithaca for groceries... :)
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Strong disagree, and I used to go to that Wegmans regularly. It's fine. Solid market. Whole Foods is equally fine, and excels in some ways. Neither is obviously better.
Wegmans is obviously better than Whole Foods, and its not even close. You can much more easily buy normal food at normal prices at Wegmans than Whole Foods. Whole foods has very large, strange gaps in staples.
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I can list like five mass market supermarkets in NYC. Western Beef, Food Bazaar H Mart, City Fresh the regional chains like Stop and Shop Target.
I think this is why Lidl is taking off in parts of the US.
Wegmans is good, but I find Whole Foods to have much better quality of products. Whole Foods used to be even better, we will see how Amazon manages it.
I'm in Wegmans' home town, and the enshittification process has hit them hard in recent years.
What changes have you noticed?
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No! Wegmans was amazing when in lived in NY. We would actually go out of our way to shop at Wegmans and plan our weekend around it.
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What's so special about Wegmans? I have one a mile away but I almost never go there. It's a little pricey and they don't have anything particularly special. Although I pretty much never go to Whole Foods either. Amazon Fresh isn't (wasn't) near me so I only went to one once, also nothing special.
They were great 15 years ago. Now they're running on a fading rep. Notably, the prepared foods were affordable and outclassed typical supermarket fare.
Give me a Kroger with a Murray's Cheese counter thank you!
Interestingly, we only went to our local Amazon Fresh store a handful of times but it was always a perfectly fine experience. It seemed reasonably clean, well-stocked, and well-organized. Other than those new self-checkout shopping carts (which also actually worked well, even weighing produce), it was fairly indistinguishable from other grocery stores in our area.
Amazon Go, on the other hand, always seemed like a dead man walking. It's a fun novelty to check out and grab some junk food, but it must be far more expensive to build and run than a 7-Eleven, and it's not even meaningfully more convenient.
I should also add that we've been pretty happy Amazon Fresh delivery customers for a couple of years now (we resisted regular grocery delivery for a long time...until we had a child).
You should also know that the AI that enabled the Amazon Go experience was the Actually Indians type of AI. https://www.businessinsider.com/amazons-just-walk-out-actual...
They had Amazon Go by Grand Central Terminal and it was great to grab a snack and drink on the way to the train, with no worry about being delayed by the checkout line. I figured they had people in India verifying things but saw no reason to care as a customer.
> You constantly have to work around employees fulfilling online orders
To be fair I've noticed this in multiple supermarket chains the last few years. Although they aren't usually employees, they are instacart runners or whatever.
I go fairly often to a Sprouts grocery store and there are times I need to avoid multiple people clearly doing an Instacart run with 2+ carts full of items.
Shelves are often emptier than they used to be also at these times.
Having watched these people when I do my own shopping, it made me realise, if i ever needed get someone to shop for me, it wouldn't be on a busy weekend.
Walmart is particularly bad for this: The employees do the picking and they have giant carts that monopolize the aisle. You're stuck waiting for them to scan and bag 8-10 popular items before you can get in there and grab the one thing you need.
The delivery shoppers are especially bad at whole foods. There really must be a critical mass where having a grocery warehouse makes more sense than these people meandering around.
See Ocado, although things aren't going so well for them at the moment.
Yep, my local Amazon Fresh store felt like it was already a distribution center with the cold fluorescent lighting, gray shelves and gray concrete floors.
lol are you me? There was also a loophole with the coupons where it only used the total before discounts to validate the limit was met, so you could buy something that was $10 or 2 for $15, but the 2 would count as $20 towards your $40 limit.
I moved away from Seattle a while back so I'm not sure if they ever closed that one. I really miss getting all those cheap groceries!
For a while, they had two stackable 10-off-40 coupons, and a 2-off-10 coupon, and it activated $36, so you could buy $36 worth of groceries for $14.